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Omega Rental Cars

Omega Rental Cars

3.7 from 24 reviews · View Statistics

Reviews

3.7

24 reviews
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great car but expensive

published

Great and prompt customer service. The car available on the day was also great and almost new. It would have been good to have been given more choices as the one available on the day was expensive. However, it pays to book ahead for better bargains.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleYes
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Worst rental experience

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeMazda 2
Received Booked VehicleNo, I received a worse vehicle
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David P.

David P.Perth, WA

Budget Hire - You get what you pay for

published

No blame of Omega but it was a horrible day when we arrived in Wellington with the cold rain coming in horizontally from the south. It took us a while to find our bearings and then we bravely made our way over to the car which is about a 400 meter walk from the terminal exit. A very basic Nissan Tida about 10 years old. Internally the car was presented clean and tidy. Externally quite worse for wear with numerous dings and scratches so we took lot's of photos. The hubcaps were cable tied on and they rattled loudly with the windows down so that was a little disconcerting and somewhat embarrassing at times. That said the car drove pretty well, economical and with decent power. Think I would spend more for a better quality vehicle next time.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a worse vehicle
See all answers
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hako

hakoDarling Downs, QLD

  • 6 reviews
  • 6 likes

No problems at all.

published

Rented from them on trip to Auckland NZ and found booking online a breeze plus our vehicle was basically 'as new'. Unfortunately I scratched the bumper (yes I told them) and the costs for repair were reasonable and covered by insurance. We will certainly use them next time.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
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Raymond

RaymondSouth East Queensland, QLD

  • 33 reviews
  • 17 likes

So easy to deal with

published
Value for Money
Transparency
Customer Service
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleYes
See all answers
Maryanne6

Maryanne6Western Australia

  • 2 reviews

Amazing value for money!

published
Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Kluger
Received Booked VehicleYes
See all answers
Gina Mitchell

Gina MitchellSouth East Queensland, QLD

  • 3 reviews

Great car and great deal!

published
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Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Received Booked VehicleNo, I received a better vehicle
See all answers

Best After-Hours Service Ever - Highly Recommended!

published
Value for Money
Customer Service
Booking Process
Vehicle Condition
Incentivised ReviewNo
Vehicle TypeToyota Corolla
Received Booked VehicleYes
See all answers
Cooper s.

Cooper s.Silverton CO

Awful experience

published

Rented car in Christchurch and paid in full in advance. A day later told pickup and drop off times were outside their desk hours. Over the next 3 days countless forms to download fill out upload and return, then day of arrival told we would need an additional $35, currency unspecified, because again pickup was outside their hours. Also would need to pay similar fee on drop off. Office hours at airport are unbelievably 8 to 5.

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Jules

JulesNew South Wales, 2259

  • 3 reviews
  • Verified customer

Great experience

published

1. Rental costs were very competitive
2. Communications were very quick
3. After hours collection & return of car was smooth
4. Not sure how else to judge them
5. I'd use them again!

Feri James

Feri JamesAU

  • 2 reviews

Thank you I'm a happy customer

published

I rented a car with omega from Auckland and drop off in wellington. I'm just happy they're so honest and upfront like the motto. I never been this happy for rent a car before.

RoF

RoFCanberra 2600, ACT

  • 3 reviews
  • 2 likes

Fantastic car rentals

published

Just can't fault these guys. Cars always neat, tidy and in great condition, staff go above and beyond, the free airport shuttle is great, prices are competitive, easy location and fantastic all round.

Kivvin

KivvinHunter Region, NSW

  • 2 reviews

My Omega rentals.

published

I've been using Omega since the current owners purchased the business. Easy booking. Great prices. Great service with fast pick ups from airports on arrival, easy car collection and get on your way. Cars always been good, and well serviced.

Jockaroo

JockarooBli Bli

  • 8 reviews
  • 9 likes

Well priced

published
Seamus

SeamusMelbourne

Absolutely Poor Customer Service

published
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Meghan

Meghan

  • 2 reviews

Good experience

published

The booking was very easy, the car was nice for the price and the return and drop off to the airport was smooth. I would recommend this company for sure.

Terrible customer service

published
Russell Nielsen

Russell NielsenTownsville Qld

  • 6 reviews
  • 1 like

Excellent Service

published

Excellent service and competitive rates

published

Very easy. We booked on line. Customer service at the depot was excellent. Friendly, efficient, thorough and speedy. Our vehicle pick up and drop off was stress free and we appreciated the personal service we received throughout. I would recommend them. No nonsense and small family feel organisation. Our car was basic, in good condition and perfect for our needs.

Terrible Service

published

Booked car a week ahead for my dad and 3 other pensioners whom were excited and happy until it got to picking up car 2 days later it has been a nightmare for them and myself as i organised it and paid for this. They don't listen to requests and are pretty rude and in a hurry. Definitely need more training in customer service or get more friendly staff members. I do not recommend this service. We did all booking with Aucland Omega car rentals. Thumbs down big time. I'm still waiting for supervisor to return my call!!!!!

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