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Omnidesk delete bad reviews. Great desk, average customer service & terrible choice of courier.
Turns out Omnidesk delete reviews from their website, including mine, so I'm posting here. Anyone else find it odd that there are zero 2 or 1 star reviews? Maybe they thought they didn't deserve a bad review after refunding me $50 for being stuffed around for so long.
After about a week, 5 out of the 6 boxes arrived in Tasmania from Melbourne, good start but I wondered why the 6th item had not been scanned at all since leaving their warehouse. I queried why the 6th item appeared to be missing, to which I was told I had to wait the 14 business ...day service standard for sales periods. I waited 14 business days, after which there was still no scan for the 6th item anywhere. They finally agreed that this was odd, and looked into it. After a couple more days, my 6th item was scanned at Adelaide, and was on its way to Western Australia, rather than Tasmania somehow. This could have been looked into when I flagged the issue early in the process when the 6th box appeared to have vanished, but this request was declined. The person I dealt with was lovely and receptive, but their processes need improvement if you're forced to wait the whole service period before even beginning to look into anything for you. Their choice of courier, Hunter Express, have no idea where their packages are at any point in time, and refuse to provide any information or try to do anything for you. Somehow they decided that a package bound for Tasmania needed to be redirected to Western Australia for a road trip. Hunter Express are an awful company and any reviews you can find on them suggest the same, you just don't know you're using Hunter until it's too late. An option to use any other shipping company, even at additional cost, would be ideal. Almost a calendar month passes, and my 6th item finally arrives from its road trip around Australia. I start putting my desk together, only to find that there is a manufacturing defect for the "Frame End - CB" piece. The little rectangles sitting in the rails in the images are not supposed to be welded into both ends, only the end where the adjustable sliding rails go. This meant I could not fit the side bracket into this piece. After sending some photos to Omnidesk, they agreed that this was a defect and sent me a replacement after a further few days of waiting. They agreed to ship it express via Aus Post. After another few days, my replacement arrived, with no defect. Putting the desk together is a bit of a mission, a few hours worth if you take your time. And if you're removing another desk and unplugging your computer and recabling etc., prepare for a decent half day investment of your time. Which is fine for the quality of desk, I like putting this stuff together, but just be prepared. The desk itself is of high quality and the cable management options are great. The video warned that the monitor arms might not clamp to the desk if you put the cable management bar in where the pre-drilled holes are, but mine fit over the top of the cable management bar with no issues. Long story short, the desk is worth it if you're willing to potentially wait over a month and deal with the chance for defective parts. Their quality control from the manufacturer seems poor.
Purchased in August 2021.
Ordering issues and poorly trained customer service
I was deciding between the Omnidesk and zen space desk and chose Omnidesk because the price was cheaper when I placed the order. Turns out their ordering system made a mistake and now they want to charge me an extra $140 which makes it more expensive than zen space! I’m very annoyed because EOFY is over and I can’t buy the zen space desk now for WFH expenses.
To make matters worse, customer service couldn’t amend the order and they’re expecting me to make payment for a new order before having refunded me my original amount. The whole experience has been extremely frustrating. I online shop all the time and have never had issues with ordering and billing like this.
Purchased in June 2021.
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