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delays hopeless communication, more delays, more delays $3000 for nothing at this stage
Buyer Beware Placed an order on the 28th of August, Still don't have the desk (2 months later) furthermore received an email from them advising that they won't have the stock until the 10th of December (4 months), They clearly are selling products that they don't have the parts to build. Furthermore there staff when they have called to advise me of the issues didn't call with a solution just to tell me there was a problem... Should I be glad that at least it seems like it is a real company? They keep trying to push me to change my order so they...can fulfil, I purchased 2 of these desks at a cost of almost $3000 I want what I paid for in a reasonable time, to date I have seen nothing but extended delays with officiary responses via email and disorganized responses via phone. #18746 Do not recommend at this stage change my mind OMNIdesk!
Ordered 2 weeks ago and i started receiving random packages of parts only today, but not enough to assemble a desk. Their shipper has no meaningful tracking. I cannot say whether the desk is any good, but I can say I probably would not order again. Insult to injury, although i paid full price and still don’t have my desk. It is now on sale!!
Purchased in August 2021 for $1,861.00.
Ordering issues and poorly trained customer service
I was deciding between the Omnidesk and zen space desk and chose Omnidesk because the price was cheaper when I placed the order. Turns out their ordering system made a mistake and now they want to charge me an extra $140 which makes it more expensive than zen space! I’m very annoyed because EOFY is over and I can’t buy the zen space desk now for WFH expenses.
To make matters worse, customer service couldn’t amend the order and they’re expecting me to make payment for a new order before having refunded me my original amount. The whole experience has been extremely frustrating. I online shop all the time and have never had issues with ordering and billing like this.
Purchased in June 2021.
Terrible customer service, waiting for my standing desk for more than a month and it's not delivered
I've ordered an electric standing desk from Omnidesk on July 29th and was told it was going to take a while to get it because they had a lot of orders latelly, ok. Then I moved on August 14th and sent them an email with the new address to which they replied "No worries! I've updated your delivery address :)" on the same day. My order was shipped on the 20th of August and after two weeks of waiting I had enough and asked them for the tracking number. After checking on TNT site I found out that they had attempted to deliver my order one week prev...iously at the WRONG address! I've been trying since then to receive my order but have only received 3 out of 5 packages so far. What REALLY makes me mad is that OMNIDESK doesn't even answer the phone! I had to call TNT myself to get the address changed and they are trying to contact OMNIDESK to get a description of the packages but can't because THEY DON'T ANSWER the phone! Worst customer service ever! If you have the option buy somewhere else.
Purchased in July 2020 at Omnidesk for $1,250.00.
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