Bad customer service.
I opened this card when purchasing an interest free item. I never received a card, and i may have had 3 or 4 late payments during the whole 2 year interest free period. If i was one day late, i would get a phone call from their accounts department and they were always rude to me. I paid my account of before time. I called them up and asked for a card, and they said no. I still get statements every 3 months telling me i have a huge credit limit that i can use at any time. I will never use this card again due to the way I was treated.
- Special Purchases
Once is once too many
I only got this credit card as it was the finance option when I had to replace my hot water system. Interest rate was high in comparison to some others and of all the finance companies I've dealt with Once were the least accommodating and empathetic, particularly In regard to financial hardship.
Their online login was a pain as besides the password you had to enter a sequence of letters/numbers each attempt which often wasn't successful. Can't change password either had to contact them and for a time was unable to access the online portal at ...
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