|Category||Balance Transfer Credit Cards|
|Benefits||Introductory Interest Rate|
|Minimum Credit Limit||$1,000|
|Maximum Credit Limit||$30,000|
|Contactless Payments||Apple Pay|
|Rates & Fees|
|Purchase Rate||25.99% p.a.|
|Cash Advance Fee||3%|
|Late Payment Fee||$35|
|Annual Fee||$99 p.a.|
|Overseas ATM Withdrawal Fee||$3|
|Interest Free Period||55 days|
|Cash Advance Rate||25.99% p.a.|
|Introductory Rate||0% p.a. for 6 months on any purchase of $250 or more|
|Balance Transfer Rates|
|Balance Transfer Period||6 months|
|Balance Transfer Rate||0% p.a.|
|Balance Transfer Fee||0%|
|Discontinuation date||Jun 2019|
- Verified customer
Not easy to contact at all,
Trying to update my direct debit details over a month now,
First time when initial email sent they get back to me after about 3 weeks saying that I need to print the form and sign it as they do not accept digital signatures.
and I send this again and waiting for response from them over a week as I need to make sure that they have correct bank details.
Tried paying fir a hot water service today which was an urgent replacement. Only to be declined when using my card....
I rang to check why and found that the services have been cancelled..... An email was sent.... hmmm no email.
Thanks by the way once for the embarrassment of not being able to pay for a service
Worst nightmare of all
With a big misfortune, I had to sign a contract with Once Credit Agile Credit Card as the store worked with them only.
Having the actual card was another story. But when I got my card, I requested to access the online banking website. It took months for them to set up an online banking account for me!
I had never used this card other than my initial purpose of having it. And there should be installment plan with no interest charges over 4 years.
After a year or so, I moved overseas and organized a monthly direct deposit from my Australian b...ank account. While I wasn't in Australia, they changed their brand and decided to change the contract terms! And they say, they tried to contact me from Australian mobile number. And started to charge interests and some other fees as they like! After trying to reach out to their overseas number, I spent days on their web site! Finally spoke to their very rude customer service (?). Eventually, I got a close-out number and made the payment on the same day as I wanted to get rid of this useless card & account.
It's very convenient
The use of the card was very easy with the free interest term and also the customer service was great , called about replacing the card and it get sent 4 days later very good
Very poor customer service and dishonest staff member.
Requested for details update several time, but fail to do it and yet charge you for late payment which was due to their staff negligence. Very unreasonable staff. Poor English communication.
Hard to deal with
I have to make many phone calls just to get my interest fees sorted out and up till present it is still not sorted out. I know that they have different departments and different operators to address different issues. However I have to repeat the whole story each time when I call once credit and nothing gets sorted out. As a customer I feel that the employees of once credit are not fully equipped with the knowledge and that the company itself is not giving the employees proper training and most importantly I think that the departments in the company are not even having a proper communication with one another.
So surprised other customers also have had fraudulent charges applied - seems a coincidence (Not)
Final payment of 12 months interest free then discovered fraudulent charges applied to the following month and checking this review found this seems to be common business practice (Thought there were laws against this), unfriendly claim back process with no time frames. Had to battle to cancel card, cancel account and cancel the un-capped direct debit I was not even aware of being in place but assured by the customer service this was standard practice - BE VERY AWARE OF ANY DEALINGS WITH THIS COMPANY!
Worst company I’ve dealt with
I have had to call this company multiple times to confirm fees and charges that were incorrect among other things. I have called to confirm my interest rate on multiple occasions as well as I was told 4 different things by 4 different people. I shouldn’t have to call up a company so many times to sort information that should have been clear from the beginning. Am going to do my best to get out of their company as soon as possible because it’s ridiculous and doesn’t help anyone at all.
Amazing card with amazing benefits
After obtaining a Lombard 180 card from Once's sister company Lombard Finance, I decided earlier this year to give the Once Agile card a go. This product offers 6 months interest free on purchases about $250AUD, and up to 55 days interest free on other purchases (similar to traditional cards).
This card allows me to put any larger purchases automatically over 6 months, which gives me great flexibility with my purchases and finances. I have put shopping, mobile phones/tablets/computers, car repairs, and even flights onto this card.
Even ...though Once doesn't have a branch like a bank does, their online services, plus their tap2pay app on my phone makes it super convenient to keep track of my card spend. Plus, using my android phone to pay is pretty cool and convenient. All round 5 *s
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