From September 2019, Onebed Mattresses gave each customer that took the time to write a review a Onebed Pillow Case. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentives include: In September 2017, Onebed provided each reviewer that submitted a review a Onebed Pillow.
Mattress is too soft and sags
My back hurts after sleeping as it is not firm at all and after lying down for a period of time, the one side where I sleep sags down while the other side is elevated. Not as firm as I was hoping it to be.
Purchased in April 2020 for $600.00.
- Original King
Not what I thought
Have had the mattress for a few weeks now. Really struggling to get used to how firm it is. Both partner and I haven’t had a good sleep since getting the mattress. Whilst delivery and assembly was easy, I am still very disappointed.
Purchased at Onebed for $600.00.
Mattress too hard, unable to get in contact with support team
We have had the mattress for over a month and are still finding it too hard for our liking. I have tried to contact the support team to see if there is anyway of making the mattress softer (Emailed, called and tried online chat) and received no response at all. Have considered returning the mattress, but worried I will not receive the refund, due to lack of response.
Update: I managed to get in contact with the support team yesterday via live chat to organise return of the mattress - Patty was extremely helpful. Waiting on an email from the returns team
Purchased in January 2020 for $750.00.
Hard. Sore. Returning.
Since getting this my back has been so sore I have even had to take time off. It's much harder than I need and there is no clear way of changing the softness level. I think I'll be returning it to be honest. 2 stars due to ease of delivery and customer service was good too
Purchased in December 2019 for $750.00.
Very Very Firm
We have found this mattress to be very firm, much more so than we believed from the description & reviews. I-husband am OK with the mattress, & I'm getting used to it. My wife cannot get comfortable when lying on her side-that is her usual sleeping position, she can however find some comfort on her back, but she can't sleep at all well in that position. She likens the mattress when lying on her side to a slab of timber. We are today going to put on a mattress topper to see if there is improvement. We are a married couple 69 & 74 years old. we hope we can get used to it!
Purchased in October 2019 for $750.00.
- Original King
Mattress was really hard cause back issues
The first night was great then after that it went downhill, my husband and I both started getting back issues that have resulted in him having to spend a lot of money on visits to the chiropractor. The chiropractor told him these mattresses have no support. We took his word for it and returned the mattress and our backs are improving.
The return process started off easy then after the mattress was collected one bed stopped replying to me. Have called them today and was told they are waiting for a report to be sent from the salvos, when I push...ed saying its been a week she decided to look further into it and found the report. She then said it would take 3 days for them to process the return. Her customer service level was pretty low so Im sure Ill have to follow up again. Overall not a great experience but they have some great reviews so just didnt work for me and my husband.
Purchased in September 2019 for $750.00.
Was great, now its sagging
Loved it at first, it said/did everything as promised. After 9 months it is already sagging at the sides. Really disappointed as it was really comfy and it absorbed movement etc now we feel like were rolling of the side.
Purchased in May 2019 for $750.00.
Didn't realise until I had it for 6months that It only had 2 layers, not 3.....can the layers be purchased separately? Currently it is very uncomfortable with top layer constantly sliding off bottom layer.
Purchased in September 2017 for $500.00.
Not for me way to firm
Was not happy with how firm it was.
Was like sleeping on a board.
So I am waiting for it to be picked up. Still waiting near 4 weeks, I have been in contact many times but still nothing. How hard is it really. Would i recomend onebed , no I cannot.
Buying this mattress has caused me nothing but annoyance. Silly purchase.
Will I see a pickup or refund ?
Will keep you posted
Purchased in January 2019 for $750.00.
Very hard. I find myself getting sore shoulders as I am a side sleeper and numb patches on shoulder also from pressure my night sleep has been very broken an uncomfortable from having to swap sides to avoid numbness
- Original King
More than a week delay in delivery.
We are happy with product wise, but the delivery is very late. Even after special request on delivery date.
We have to wait more than a week than promised date of delivery.
Definitely not what we where hoping for. Will be returning for refund
Mattress is not comfortable both my wife and myself are getting sore backs.
I can't comment on durable as we have only had it for 5 weeks. There does seem to be a little hollow in it where we sleep though.
Good for the first 10 minutes of laying down
I don't feel that my Onebed mattress is very supportive at all. After lying down for 10 minutes, I find myself sinking into it too much (as it is too soft for my liking). I prefer a firmer mattress. My neck and back pain have actually worsened since getting this mattress.
I bought it to replace my old mattress which I felt wasn't helping with my neck and back pain but since having the Onebed mattress, I've missed that old thing more than ever.
- Original Queen
The mattress quality is good however, it is just too firm for my back. I've had it now for over 3 months and have really tried to get used to it. If you sleep on your side and enjoy a firm mattress then I would definitely recommend it.
Almost the same, if not slightly worse then a normal spring bed.
Almost the same, if not slightly worse then a normal spring bed. I don't see the positives of having this bed and it definitely didn't keep me cool during the Warner nights.
Questions & Answers
I’m after a soft cloud like mattress as I prefer a plush level of firmness... can I somehow alter my mattress to suit my level of firmness
do you have double beds also can my original timber bed frame be used?
Get an answer from our members and Onebed representatives
|Type||Latex and Memory Foam||Latex and Memory Foam||Latex and Memory Foam||Latex and Memory Foam|
|Thickness||26 cm||26 cm||26 cm||26 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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