From September 2019, Onebed Mattresses gave each customer that took the time to write a review a Onebed Pillow Case. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentives include: In September 2017, Onebed provided each reviewer that submitted a review a Onebed Pillow.
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Never ever deal with this company. If you don't like the mattress they will not refund!!
Over a month ago I advised the support team at Onebed that I wanted to return the mattress I purchased under their trial policy. As per their website:
"We will collect your mattress and donate it to a charity of our choice. The mattress will be collected within 30 days and your refund will be processed after collection."
I have tried repeatedly to ask them when the mattress will be picked up and my refund processed. They keep delaying without any good reason, simply saying the charity in my area doesn't do pickups. How is this my problem???? Why should I have to sleep on a mattress that gives me constant back pain simply because you cannot meet your end of the conditions that you set!
I strongly recommend not dealing with this company.
The mattress is very firm and uncomfortable it did get a bit softer after a while but I bought a mattress topper from Kmart which made it a lot better
Purchased in May 2021.
Faulty Product! Terrible Customer Service.
DO NOT BUY!
The mattress I got was cut incorrectly. So I contacted the company and then followed up with an email containing attachments of the faulty topper that was cut on an angle.
I received an email saying that the cut is within their room for movement. So I then sent footage of how the topper was cut incorrectly. After 1.5 weeks they agreed to replace my mattress.
I then received a call from one of their team who asked me "Would you be happy to keep the mattress you're on now until your two week trial period is over and then if you're hap...
Purchased in May 2021 for $600.00.
mattress a little on the thin side
Mattress concept is a good one but unfortunately I think this is a little too much on the thin side and does not achieve its purpose in providing excellent comfort.
Purchased in April 2021 for $700.00.
Firm but still slept ok
In terms of comfort, it is an ok, it somewhat feels supportive.
I don’t have any back issues and the mattress hasn’t created any back issues.
I bought this mattress to go into the nursery so compared with my normal bed, my normal bed is a lot better and offers a much better sleep but I did pay $999 for my normal mattress for a Queen size, whereas I got this Double with the 40% off sale so it was cheaper.
Slightly firm. Had a smell for a while.
I am on the skinnier side and found that the mattress was a bit firmer than my previous spring mattress but I got used to it after a couple weeks.
My particular mattress had a VERY STRONG CHEMICAL SMELL that lasted weeks. It would make my clothes and sheets smell and you could smell it strongly just walking into the room. I even aired the mattress outdoors for a few days and it still took over 3-4 weeks for it not to be noticeable anymore.
This could be an uncommon issue though because my friend got one that barely had a smell out of the box.
Purchased in March 2021 at Onebed for $550.00.
- Original Queen
Go to Ecosa instead
I ordered this mattress and didn’t even get it delivered as an email came through a few days later asking for a $150 freight fee. Have requested a refund and have gone to Ecosa instead - no hidden fees with them and looking forward to a better mattress!
Purchased in May 2021.
King bed sags, support team really unhelpful
I’m barely getting any sleep as the mattress sags in the middle. I tried to contact support about it, and they really didn’t care or seem to be at all helpful. I had to ask them the same question multiple times. They’ve offered a refund which I will shortly accept after my new mattress arrives.
Purchased in February 2021 at Onebed for $750.00.
king one bed
good quality product, was exactly what I thought it would be. its only one month in now and I haven't noticed any sagging or defects. sleep quality is good, am using a pillow topper aswell
Purchased in April 2021 for $1,000.00.
Good for back sleepers
The mattress is very firm and after 2-3 months hasn’t really become less firm, it’s good for back sleepers but doesn’t mould as much as a side sleeper. It did alleviate my back pains when I slept on my back.
Purchased for $799.00.
Helping my back but very very very firm
I really feel it’s supportive and helping my back but.... I don’t find it comfortable. Not uncomfortable but I don’t drop into bed thinking ah I love bed like I used to. I’m saying that the comfortable bed was no good for my back so catch 22. Were still in our trial period so I will continue to test it out.
Purchased in February 2021 for $749.00.
Not as described
Comfortable, not supportive, you sink in the mattress. Doesn't compare to the koala mattress we assumed it was on par. It moulds to your body and you sink in it leaving us with sore backs. We're not really happy with the purchase after our last koala mattress no comparison.
Purchased in March 2021 for $890.00.
- Original Queen
not for me
This mattress is very firm, i’m a side sleeper and woke up with intense back pain after using this mattress. Despite me not liking the mattress One Bed were really helpful with the return and had great customer service.
Purchased for $799.00.
Comfort with low cost
We brought the king , upsized from a queen bed. I have been having trouble getting comfy but the husband sleeps ok. We are still under the 125 day trail so will continue to see how we like it. So far I’m not loving it
Purchased in January 2021 for $899.00.
I do love the mattress, but....
I do love this mattress, however I do have to rotate between the different mattresses firm / medium firm / medium every 3 weeks so that I can keep sleeping comfortably. Good thing the mattress comes with all 3 choices. I do have bad back and neck issues and have since I was young. I am sleeping much better since having a one bed mattress and feeling a lot more alive now. My sleep also improved when I added a new pillow to the scenario. I have only given 3 stars, as I don't believe i should have to keep flipping / rotating the mattresses around for a decent nights sleep. But so be it, it is my best option mattress wise so far. I have only had the mattress 2 months so far.
Purchased in January 2021 for $599.00.
Questions & Answers
Has anyone else found it takes ages to decompress properly?
We put our new base together on the saturday morning and let the matress decompress until Monday evening when we put sheets on the matress and used for the first time. Probably 48 hours to fill out to it's full dimensions. It may have been done earlier but we were out and did not notice exactly how long it took.
I’m after a soft cloud like mattress as I prefer a plush level of firmness... can I somehow alter my mattress to suit my level of firmness
Get an answer from our members and Onebed representatives
|Type||Latex and Memory Foam||Latex and Memory Foam||Latex and Memory Foam||Latex and Memory Foam|
|Thickness||26 cm||26 cm||26 cm||26 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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