From September 2019, Onebed Mattresses gave each customer that took the time to write a review a Onebed Pillow Case. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentives include: In September 2017, Onebed provided each reviewer that submitted a review a Onebed Pillow.
- Original Queen
Incredible customer service!
I bought this mattress in January when they had a sale. It was a great price. From the start, the customer service has been exceptional. The mattress arrived in a box which was super convenient, and it was very easy to unwrap and light to manoeuvre around our apartment. The mattress itself has an adjustable topper-sort of thing, which means you can adjust the softness or firmness. We had it for almost four months, and it maintained its firmness and didn't sag or get lumpy anywhere.
Unfortunately, the mattress didn't suit us, and we couldn't q...uite get comfortable. After testing it for a good while and deciding it wasn't for us, I contacted them to return it under the 125 night policy. They responded the next day, and provided us with some tips to help us with the mattress. They still didn't work, but to be honest, I think my partner and I are just very fussy sleepers. From there, they arranged the return super easily with the charity. I am so impressed with this company, and would not hesitate to recommend them to anyone, even despite not loving the product 100%. I will definitely try their pillows when ours wear out.
Purchased in January 2021 for $800.00.
I think Onebed is a great service!
My husband found the bed firm and comfortable but unfortunately I have a ankle injury and this affected my experience. I found Onebed responded professionally and made the returns process very easy. The great people at Salvos came to pick up the bed and we received our refund from Onebed the next day. I would recommend this service to others.
Purchased in August 2019 for $750.00.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Has anyone else found it takes ages to decompress properly?
We put our new base together on the saturday morning and let the matress decompress until Monday evening when we put sheets on the matress and used for the first time. Probably 48 hours to fill out to it's full dimensions. It may have been done earlier but we were out and did not notice exactly how long it took.
I’m after a soft cloud like mattress as I prefer a plush level of firmness... can I somehow alter my mattress to suit my level of firmness
Get an answer from our members and Onebed representatives
|Type||Latex and Memory Foam||Latex and Memory Foam||Latex and Memory Foam||Latex and Memory Foam|
|Thickness||26 cm||26 cm||26 cm||26 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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