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Oneflare

Oneflare Questions & Answers

4.6 from 5,058 reviews

27 questions from our users

terrir

terrirasked

Requesting for quote (s) to fix the gas stove knobs which are hard to turn on. There are 4 knobs and also ignite only with the help of a gas lighter.

1 answer
Denise Sammons
Denise Sammons

I had my lawns mowed and i was very happy with the way the job was done. I can't comment about gas knobs but figure that would possibly be a gas plumbers job??!!

ANNE HUDSON

ANNE HUDSONasked

I want to leave feedback for DEVI ambientcleaning.com.au

1 answer
Oneflare
Jenny A.Oneflare

Hey Anne, I'd be happy to help with that. If they have a Oneflare page you can leave a review on there. If you need any help please email us via support@oneflare.com.au

Mario

Marioasked

Hi trying to change my address on one flare account but will no let me

1 answer
Oneflare
Jenny A.Oneflare

Hi Mario, please contact us via support@oneflare.com.au if you have not managed to change the address. Our support team can assist with any profile related issues.

Frank Hiep H.

Frank Hiep H.asked

how to contact oneflare by email or diect phone calls from Melbourne, victoria? I do NOT how to do any other way.

1 answer
Oneflare
Jenny A.Oneflare

Hey Frank, Thanks for contacting us. You can contact us via email at support@oneflare.com.au.
If you have a business account with us you can contact 1300 306 727
If you do not have a business account with us you can contact 1300 138 827.

I hope this helps, Please let me know if you get stuck.

Mary M.

Mary M.asked

After a good and reliable handyman in Cairns that can put in a concrete slab for a 3x3 shed and that also can put the shed together from scratch.

1 answer
Oneflare
Jenny A.Oneflare

Hey Mary, Apologies that we missed your question. If you're still looking for a business you can post a job request on Oneflare.com.au. To get started you'll need to enter the service you need (Handyman) and then the suburb where you need the work done. We'll ask you a few questions about your job and then send to to local businesses so you can compare quotes. Please let us know if you get stuck, you can email us at support@oneflare.com.au

Sarah S.

Sarah S.asked

How do I remove a picture from my profile

1 answer
Oneflare
Jenny A.Oneflare

Hi Sarah,

Simply scroll down to your 'Past Work Folder' on your 'My Profile' page and click the 'x' button on the photo you wish to remove. You can get in touch with us at support@oneflare.com if you need any help with this.

Ray

Rayasked

How do you removed someone you hired who didnt turn up and get new quotes

1 answer
Oneflare
Jenny A.Oneflare

Hi Ray,

If you can get in touch with us at support@oneflare.com we'll be happy to fix this up for you right away. Speak soon.

Trudy R.

Trudy R.asked

Hi,
We are looking at possibly listing our business on Oneflare, would love some feedback from businesses, particularly in the Painting and decorating industry, before we decide. Positive and negative experiences, we would love to hear so we can decide if this is the right avenue for us.

1 answer
Oneflare
Jenny A.Oneflare

Hi Trudy

I know you're looking for other businesses to speak with, but if you want you can call Oneflare Business Solutions on 1300 441 593 to answer any questions you have in the meantime. Hope to hear from you soon.

CharlieS

CharlieSasked

Hi,
I have a business account and am wanting to check what colour the Notifications buttons should be to email,SMS etc.
Should the button tabs be green or grey to be ON.
They are green but still missing SMS elerts to my phone. (On the $99 contract)

1 answer
Oneflare
Jenny A.Oneflare

Hi Charlie,

I can confirm that your notifications should be green if you wish for them to be on. If you're not receiving these SMS, please get in touch with us ASAP on 1300 306 727 9am-5pm AEST so we can double check what's going on.

jojifrey

jojifreyasked

I already asked to delete my business account yesterday, and the customer supports stated, both on emails and a phone call, that they have removed my account from oneflare's business directory although they will keep all my uploaded documents and information in their database.

They also said that I won't receive any email from them anymore. Yet I still receive it just now.

So, will I or will I not still receive email from oneflare, even though I already asked for closing my account and they said that I already have my account closed?

1 answer
Oneflare
Jenny A.Oneflare

Hi J.O.N.D.I,

We are happy to remove all documents you've submitted to Oneflare, close your account so we don't send you any correspondence and remove you completely from the Oneflare directory. There may be a 24 hour delay with some communications being sent out after you've closed everything down.

We do keep your account on file just in case we need the information in the future. An example may be if another person tries to register with your business details or if you decide to re-register we have everything there for you to easily start up again.

Please send us an email to support@oneflare.com if you keep receiving emails so we can double-check that your account has been closed correctly.

Maureen

Maureenasked

how do I find reviews of people who have submitted quotes?
hammond@y7mail.com

1 answer
Oneflare
Jenny A.Oneflare

Hi Maureen,

To take a look at reviews of businesses who quoted on your job, simply click on your 'My Jobs' tab in your account, then click on the correct job request and click the name of the business you'd like to check out. This will take you to their Oneflare profile page where their reviews will be listed.

Give us a call on 1300 138 827 if you need any help with that.

Ben

Benasked

Ive been a builder using this app and have stopped quoting for over a month now and im still getting money deducted from my account even after i told a representative to stop the premium listing renewal in October?

1 answer
Oneflare
Jenny A.Oneflare

Hi Ben,

We'd love to get this sorted out for you, if you could give us a call on 1300 306 727 that would be great.

Leonie

Leonieasked

Do your members have police checks

2 answers
Mel
Mel

I have no police checks what an odd question

Oneflare
Jenny A.Oneflare

Hi Leonie,

Some of our businesses have had Police Checks and even Working with Children Checks completed. If so, they can submit the certificate to us to verify and then we will display the certificate name on their profile. Keep a look out for this and always remember to request one from the business personally if you'd like to engage a business who has had these checks done.

Not Happy

Not Happyasked

I have just put in a review and was wondering if you guys can chase this up for me because I haven't been able to reach Pazzo paving to come finish the job its been since may 2017 this was started. I can not get a hold of him through text, call or email. can you help.?

1 answer
Oneflare
Marshall R.Oneflare

Hi there,

Thanks for reaching out to us. Are you able to please PM us with your full name and the name of the business you hired? I will pass on your details to the necessary people to be able to help you with this matter ASAP.

Thank you, and I look forward to hearing from you.

Ninah

Ninahasked

Looking for licensed electrician in sydney for granny flat. Any help?

1 answer
Oneflare
Jenny A.Oneflare

Hi Ninah,

If you're looking for an Electrician in Sydney to give you a hand, you can hop onto our site and fill out a job request. Then we will send that request off to the businesses in your area and you will receive up to 3 quotes. Then it's just a matter of contacting the businesses and picking the one that suits you the best. Here's the link to post that request - https://www.oneflare.com.au/

Best of luck with your job!

Adele

HWP

HWPasked

I got a quote from Branicas Landscaping through Oneflare for doing my retainer wall. The person is called [name removed] and he ask me to transferred $2000 in advance for buying material. He promised me this will take about three days, but two weeks passed, all he did was brought some steel uprights and dig some shallow holes. He asked me to transfer him another $800 as he's running out of fund (of hiring digging machines) but after that, he never show up again. I'm not sure how Oneflare can help in this case to get my money back. Can anyone help?

6 answers
Oneflare
Marshall R.Oneflare

Hi HWP,

Thanks for reaching out - this sounds like a very unusual and undesirable situation to be in. On Oneflare, we expect our businesses to be reliable and truthful with customers, and if not, we would like to sort it out as soon as possible. We'd love to help you out, so please call our Customer Happiness team on 13 18 18 or alternatively, email support@oneflare.com.au with the specific details of the job, the business and your account too. This will be made a priority to follow up with the business and resolve any issues or concerns you may have at this point.

Thank you and we look forward to hearing back from you,
Jenny

HWP
HWP

Thanks Jenny,
I've been contacted by support@oneflare.com.au and just replied back with more details of my situation. I hope to hear from you soon.
HWP

HWP
HWP

I submitted this to DBDRV and they couldn't do anything about it. Now I am going to submit this to VCAT. With another two victims, you did nothing, not even lock his account. And now there is fourth victim. Thanks heaps!

Vanessa Barry

Vanessa Barryasked

If I purchase the $100 month package and I don't use the 20 quotes, will it roll over to next month?

1 answer
Oneflare
Harrison S.Oneflare

Hi Vanessa,

Good question!

Unused quotes do expire at the end of the month so the answer is no, they don't roll over.

If you are looking at signing up I suggest speaking to one of our consultants, they will help you choose a package to suit your business needs and the demand in your area so that unused quotes aren't something you have to worry about.

Feel free to give us a call anytime on 13 18 18 if you wanted to speak about it!

Thanks,

Harrison

Denise

Deniseasked

I am looking for a tiler/handyman to:
a) supply and replace two double large towel rails and two smaller hand towel rails which screw into the wall. I would like the type that have ceramic ends which are tiled onto the wall.
b) I have two broken tiles on a slab which need to be removed and replaced. I have the required tiles.

Would appreciate a fair quote and would like the work done during the week next week (commencing 30 Jan)if possible? Thanks.

1 answer
Oneflare
ChristinaOneflare

Hi Denise,

Thanks for getting in touch.

If you would like to request free quotes for a Tiler or Handyman, you may do so by visiting either of the following links:

www.oneflare.com.au/tiling

or

www.oneflare.com.au/handyman

Specify the requirements of your job by answering the ensuing questions and we will then ask some relevant experts to quote on your request.

if we can help in any way possible, please don't hesitate to get in touch. You can reach us on 13 18 18, or at support@oneflare.com.au.

Warm Regards,

Christina

seooptimise

seooptimiseasked

How to delete business listing on oneflare? There is no option on the account settings but there should be a way. Hoping for your immediate response. Thank you!

1 answer
Oneflare
ChristinaOneflare

Hi Seooptimise,

Thank you for your question.

Anyone wishing to discuss removing their listing should contact our support team directly.

Our email address is support@oneflare.com.au, and we can be reached via phone on 13 18 18.

Thanks,
Christina

FABIANA

FABIANAasked

Hi, I cannot access to my billing information when I log in my account. The billing section does NOT exist. Please help as tomorrow someone will come to do the job i requested and i want to be sure that he will be paid.
cheers,
F.

1 answer
Oneflare
PriscillaOneflare

Hi Fabians, my apologies for the delay in response.

To answer your question, payment for the job is not made through Oneflare. Upon completion of the job you are to pay directly to the business.

I hope this helps and that the job was completely smoothly.
If there is anything else, happy for you to contact us again!

Cheers,

Priscilla

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