More transparency required
People looking for trades should be advised of the cost to trades when responding to their posting of a job.
When I gave these companies a try I couldn't leave fast enough, as none of the consumers were aware of these charges or that the charges were so high.
After signing up with the company and paying their fees I can respond to posted jobs.
If i want to respond to your lead, I have to purchase credits. 1 credit = $1.... and use the credits to obtain your contact details.
Oneflare, Home Improvement Pages, Get quote, Service Seeking and others all use this platform.
Bunnings now advertise the fact that they can get you painting quotes too....but it is transferred to one of the companies listed....So to respond to say, a small painting job, Oneflare charges a painter 31 credits. This company lets you know how many other tradepeople have responded to the posting ....out of 7 they send it too. Most companies send it to 3 tradepeople. Each tradeperson can be charged over 50 credits for your contact details, depending on the companies algorithm. Size of job, proximity to job etc. So ....who here thinks that this cost is not passed onto the consumer? Do yourself a favour. Check with your local outlet for plumbing supplies or paint or electrical items or tiling and ask here for recommended tradepeople to quote on your job....its supporting your local trades and really is free. And to the companies providing the listing service....let your customers know the real costs involved
It is terrible platform to stole the money from Business
I am the one of Business running on Oneflare. At this platform, any businesses who could not be successful with the job because of customers faults ( as unresponsive customers or who is providing the incorrect or disconnected numbers), the credit refund is not applied to business. Another non-refund, if the businesses could not provide the quote that customers want. I could not believe some platforms to earn the money in this way even just only 1 or 2 jobs per week.
I would prefer don’t use this platform for automotive business.
This is terrible and stolen platform.
100% agree , Verify your 16$ leads ah!!!!
100% agree , Verify your 16$ leads ah!!!! used for over a year ,but leads are not genuine and the lies to come out of the customer service team,unbelievable! Getting a refund is near on impossible.
Complete Garbage for Tradies
The website/app is absolute garbage and will never recommend to anyone. I’m a professional photographer. I checked the website. It had no information on how to use it. They took my details and some guy called me trying to sell it to me. He convinced saying if i buy into $100 package, i will get 40 credits and the jobs i apply for will take credits. The bloke missed important detail that it took 16 credits to apply for a single job. He said i can get refunds of credits. Did not say how. There was no email, nothing im writing providing details on...how it worked. All words whcih were compete garbage. When i called to explain how i should get refund to my credits, they customer service lady who answered my call lacked basic customer service etiquette. Now i called them after sending emails to cance my $100’plan. I’ve not heard from them since.
After receiving a costly quote from an agent's bond cleaner I turned to Oneflare for quotations. I received a response from JMD Cleaning very promptly. We hired JMD and what a fantastic outcome, they were brilliant. I would definitely recommend using Oneflare to source agents when in need.
- Verified customer
Do not waste your money
WARNING - I paid $150 for lead credits for local photography jobs but be warned even if they don't send you any leads those credits expire within a few months. Will be speaking with Fair Trading Monday.
Was a business with Oneflare and they were pretty good until they changed their policy for refunding leads.
A company should be loyal to its businesses because at the end of the day we are the ones paying your wages.
Upon a recent follow up i was advised that they will not refund a lead anymore for no contact with the customer. How can you say that this is now only valid for premium business??
Is sounds like a dodgy way of making more money. Every lead that costs a business to quote should be followed up and compensated respectively.
You leave me with a bad taste in my mouth and will be cancelling my subscription. Thanks dodgy !!
- Verified customer
Is it a scam?
The Oneflare business model does little to support the value of a photographer. In short Oneflare themselves will usually get paid at least 3 times for each job advertised - regardless of whether a photographer actually gets the job or gets paid at all. They persistently fuel "a race to the bottom" from their workforce. The advertisers on Oneflare are often extremely hard to contact - so much so that I have wondered if they are even real sometimes? My advice - stay away. I wish the ACCC would have a look at these types of businesses.
Waste of Money for Small Businesses
This is a waste of money for small businesses. Charging small businesses such a high rate to quote on a job is not supporting small business. Most people are requesting quotes just to price shop or get an idea of how much jobs cost. Business owners should only be paying when someone actually hires them. I have wasted hundreds of dollars. Asked to have ONE quote refunded as the client no longer needed the service as they found a friend to do the job. Was denied a refund. Oneflare is a big scam! I will be deleting my listing and encourage others to do the same. Let's go back to the old days of getting genuine FREE enquiries via our websites.
As a business using one flare is a financial disaster
You pay to quote any job only to have zero response from the job posters and no notification if/when the job is won or lost. I spent hundreds with an account quoting job after job well within the requested price ranges with a return on investment that would have been better spent on Airtasker or paid advertising.
- Verified customer
Good but flawed
The facility gives a good ROI BUT has a significant flaw. When a requirement for a quotation appears from Sydney 2000 and some other key areas, I respond IMMEDIATELY on my mobile but every time it's 'no longer available'. This is truly irritating as it appears that some players must be using an auto-respond. Support is very good and the refund process (customer not responding) gets 7/10 because the 72 hour refund period includes weekends, when people rarely respond. I have just written to them about the 'not available' problem (which I have discussed with them before to no avail) so we'll see if they can help. I do recommend Oneflare all-round.
I’m very happy and will definitely use this service again. I had needed some graphic design work done for my business. I was responded to by three graphic designers within minutes showing me there portfolio and their quotes. I am very happy with whom I chose and will definitely be using them again.
Bad customer service and lead refund policy
Will only refund a lead charge you have paid for only if you PAY for the privilege, even if the customer contact detail they provide are INCORRECT.
So when you pay for a lead based on the information supplied by Oneflare, even if this number is wrong they will NOT refund the lead charge to you, unless you are a PREMIUM member.
After another false lead, I contacted Oneflare for a refund only to be told I paid my $20 for the phone number. And I'd have to be a premium member to maybe be refunded. The phone number just rang out twice. This is now the 4th time in a row this has happened. There is no way of checking these "customers" either, for all we know they could just be made up. Running a small business is hard enough, don't waste your money here.
Oneflare scam - beware of oneflare scam where many businesses are paying for false leads!
I have been using onefare for my business for 2 years. Initially it was ok as I received potential jobs/new customers' email and/or phone contact details who were looking for design services, if I paid the quoted fee. Lately though, I have been paying for leads only to find that the potential customers are uncontactable! When I contacted oneflare to complain and request a refund for the false lead, I was told about their no fefund policy! It appears I have been scammed along with other businesses who have paid for this and other false leads. S...ix businesses pay around $35 each for the chance to contact a potential customer and win the job on their own merits, yet none ever get to actually contact that "Customer". Onefare receives $210 and six businesses get scammed for each lead. These non-contactable leads definitely need investigating to determine whether or not they have any association with oneflare. Oneflare's refusal to follow up my complaints or contact these "Customers" indicates they are more interested in revenue than providing a legitimate service! There is a strong possibility this is an easy scam for a business that appears on the surface to be legitimate! If you have been charged for uncontactble leads, please comment so an investigation can be initiated. No person should be sold contact details of false "Customers" or uncontactable "Customers" If you have had the same experience, please comment here
- Verified customer
No help for businesses who pay the money & are unable to get in touch with these “apparent” leads
Businesses who pay the money for these leads and attempt in all their power to get in contact with these “apparent” leads, are told they need to pay additional money for a feature to potentially have there cases reviewed.
How much do the people requesting the works pay for this service?? Nothing I believe... so looking after the people who do pay for there services would be priority I’d have thought...
I will no longer be using this service, nor will I be recommending it to clients or other businesses.
Questions & Answers
Hi trying to change my address on one flare account but will no let me
Hi Mario, please contact us via email@example.com if you have not managed to change the address. Our support team can assist with any profile related issues.
how to contact oneflare by email or diect phone calls from Melbourne, victoria? I do NOT how to do any other way.
Hey Frank, Thanks for contacting us. You can contact us via email at firstname.lastname@example.org.
If you have a business account with us you can contact 1300 306 727
If you do not have a business account with us you can contact 1300 138 827.
I hope this helps, Please let me know if you get stuck.
After a good and reliable handyman in Cairns that can put in a concrete slab for a 3x3 shed and that also can put the shed together from scratch.
Hey Mary, Apologies that we missed your question. If you're still looking for a business you can post a job request on Oneflare.com.au. To get started you'll need to enter the service you need (Handyman) and then the suburb where you need the work done. We'll ask you a few questions about your job and then send to to local businesses so you can compare quotes. Please let us know if you get stuck, you can email us at email@example.com
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