- Verified customer
Awful experience as a business owner
No assistance in how to use their platform, didn't refund leads that didn't reply as promised, difficult process to cancel subscription. Leads don't reply, not one job won. Awful customer service.
Business model is a Scam & a Rip Off! Do not use!
The customer service team do not have a good understanding of their own product and you are left to learn through trial and error.
Be prepared to wait for 1 month after agreeing to their monthly plan for an account manager to be assigned to you.
They also expect App users to pay a 30% surcharge by Apple if you are in a hurry to purchase more quoting credits over the app. For example: it will cost you $64.99 to purchase a 50 credit pack to quote.
Their solution is for you to Ring them when you need more credits or turn on the auto TopUp featur...
Ridiculous charges for leads
Never use these guys!
Selected a lawn mowing job and was charged $23.00 for the pleasure. Rang the help desk as this was obviously a mistake, but was advised that this was the correct charge.
It appears they want to drive businesses away by charging exorbitant prices. This also doesn't work for potential customers as the charges eventually get passed onto them.
Hi Pages is a far better and more professional outfit for leads and an abundant amount of businesses to provide comparative quotes.
Bringing the trades down
I am a listed buisness on oneflare however i have not had a good dealing with them . There are alot of fake listings and as you pay to quote it is very hard to get your money back its always a fight with oneflare very time consuming . Also it has alot of other trades and it pushes everyone to lower there quotes to try and win that is damaging to our trade and all the work we put in to get a licence and start our own buisness when in the end i think ive made about the same money as i would have woeking for a boss
More transparency required
People looking for trades should be advised of the cost to trades when responding to their posting of a job.
When I gave these companies a try I couldn't leave fast enough, as none of the consumers were aware of these charges or that the charges were so high.
After signing up with the company and paying their fees I can respond to posted jobs.
If i want to respond to your lead, I have to purchase credits. 1 credit = $1.... and use the credits to obtain your contact details.
Oneflare, Home Improvement Pages, Get quote, Service Seeking and others all use this platform.
Bunnings now advertise the fact that they can get you painting quotes too....but it is transferred to one of the companies listed....So to respond to say, a small painting job, Oneflare charges a painter 31 credits. This company lets you know how many other tradepeople have responded to the posting ....out of 7 they send it too. Most companies send it to 3 tradepeople. Each tradeperson can be charged over 50 credits for your contact details, depending on the companies algorithm. Size of job, proximity to job etc. So ....who here thinks that this cost is not passed onto the consumer? Do yourself a favour. Check with your local outlet for plumbing supplies or paint or electrical items or tiling and ask here for recommended tradepeople to quote on your job....its supporting your local trades and really is free. And to the companies providing the listing service....let your customers know the real costs involved
It is terrible platform to stole the money from Business
I am the one of Business running on Oneflare. At this platform, any businesses who could not be successful with the job because of customers faults ( as unresponsive customers or who is providing the incorrect or disconnected numbers), the credit refund is not applied to business. Another non-refund, if the businesses could not provide the quote that customers want. I could not believe some platforms to earn the money in this way even just only 1 or 2 jobs per week.
I would prefer don’t use this platform for automotive business.
This is terrible and stolen platform.
100% agree , Verify your 16$ leads ah!!!!
100% agree , Verify your 16$ leads ah!!!! used for over a year ,but leads are not genuine and the lies to come out of the customer service team,unbelievable! Getting a refund is near on impossible.
Complete Garbage for Tradies
The website/app is absolute garbage and will never recommend to anyone. I’m a professional photographer. I checked the website. It had no information on how to use it. They took my details and some guy called me trying to sell it to me. He convinced saying if i buy into $100 package, i will get 40 credits and the jobs i apply for will take credits. The bloke missed important detail that it took 16 credits to apply for a single job. He said i can get refunds of credits. Did not say how. There was no email, nothing im writing providing details on...how it worked. All words whcih were compete garbage. When i called to explain how i should get refund to my credits, they customer service lady who answered my call lacked basic customer service etiquette. Now i called them after sending emails to cance my $100’plan. I’ve not heard from them since.
After receiving a costly quote from an agent's bond cleaner I turned to Oneflare for quotations. I received a response from JMD Cleaning very promptly. We hired JMD and what a fantastic outcome, they were brilliant. I would definitely recommend using Oneflare to source agents when in need.
- Verified customer
Do not waste your money
WARNING - I paid $150 for lead credits for local photography jobs but be warned even if they don't send you any leads those credits expire within a few months. Will be speaking with Fair Trading Monday.
Was a business with Oneflare and they were pretty good until they changed their policy for refunding leads.
A company should be loyal to its businesses because at the end of the day we are the ones paying your wages.
Upon a recent follow up i was advised that they will not refund a lead anymore for no contact with the customer. How can you say that this is now only valid for premium business??
Is sounds like a dodgy way of making more money. Every lead that costs a business to quote should be followed up and compensated respectively.
You leave me with a bad taste in my mouth and will be cancelling my subscription. Thanks dodgy !!
- Verified customer
Is it a scam?
The Oneflare business model does little to support the value of a photographer. In short Oneflare themselves will usually get paid at least 3 times for each job advertised - regardless of whether a photographer actually gets the job or gets paid at all. They persistently fuel "a race to the bottom" from their workforce. The advertisers on Oneflare are often extremely hard to contact - so much so that I have wondered if they are even real sometimes? My advice - stay away. I wish the ACCC would have a look at these types of businesses.
Waste of Money for Small Businesses
This is a waste of money for small businesses. Charging small businesses such a high rate to quote on a job is not supporting small business. Most people are requesting quotes just to price shop or get an idea of how much jobs cost. Business owners should only be paying when someone actually hires them. I have wasted hundreds of dollars. Asked to have ONE quote refunded as the client no longer needed the service as they found a friend to do the job. Was denied a refund. Oneflare is a big scam! I will be deleting my listing and encourage others to do the same. Let's go back to the old days of getting genuine FREE enquiries via our websites.
Questions & Answers
Requesting for quote (s) to fix the gas stove knobs which are hard to turn on. There are 4 knobs and also ignite only with the help of a gas lighter.
I want to leave feedback for DEVI ambientcleaning.com.au
Hey Anne, I'd be happy to help with that. If they have a Oneflare page you can leave a review on there. If you need any help please email us via firstname.lastname@example.org
Hi trying to change my address on one flare account but will no let me
Hi Mario, please contact us via email@example.com if you have not managed to change the address. Our support team can assist with any profile related issues.
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