- Verified customer
Leads unresponsive and oneflare takes no responsibility.
I requested a refund for unresponsive leads after waiting 60days for a response, the claim was rejected. To add insult to injury to access a refund you need to sign up to there paid monthly subscription to qualify for refunds. It’s a shame really.
In my opinion I believe that some of the leads are manufactured and sold to unsuspecting business. Of course I have no proof of this but given the response from the support team that is the conclusion I have come to.
COMPLETE RIP OFF
Don't make customers aware when they need 3 quotes for a service, that it cost the each supplier $10.00 just to click to get their contact number or lead. You ring customer ASAP and they have already got someone but dont update their page to say so. I think customers should avoid using this tool and just use Google, type in what they want and it cost no one for a quote for either party.
These guys are the biggest scammers going around.
You pay upwards of $15 for a lead or to get your business out to your customers and if the customer does not bother to look at your lead, they still take your money.
I advise people to stay away from this service.
The whole project doesn’t make sense and very bad for business owner
It’s not a good app for me. I am the business owner and for every job I will have to pay to bid on. Sometimes it is shown that I was hired for some task but I was actually not, then there are some strange client that gave me one star for the service I have never done
Absolute waste of money
If you think you will get work or even a chance to quote a job your dreaming. no call backs nothing.
I have spent vast amounts of money on their so called leads. After trying to call the clients many times with no answer I contacted the support team only to be told they won't refund me if I don't pay them more money to go vip. Apparently they will not refund ghost quotes.
Absolutely useless unless your into big time spending.
Warning! Oneflare stealing clients by advertising on Google under my business name.
I had a disagreement with Oneflare staff over six months ago about the legitimacy of their leads and pricing. Customers were accepting jobs before I had the chance to physically quote the work. I am never more than an hour away from delivering a quotation from the initial time of contact.
The staff I spoke to at Oneflare were extremely disrespectful and condescending. I must admit that I responded in a rude manner.
Oneflare barred me from their service and refused to return my unused credits. They still continued to advertise on Google. O...nce a potential client would click on the advert, it stated that it discontinued the use of my service. This was harmful to my business so I asked them a couple of times to remove the advertisement. They eventually did so. Only this week they have been advertising again with my company name on Google knowingly without my permission. This time if a customer clicks on the advertisement it diverts them entirely to their service. Asking them to go for the three quotes and of course, my business is not registered with them. This is highly deceitful and unlawful. They are blatantly stealing my business and income by using my company name. Has anyone had this problem? Please check your business listings on Google. This maybe happening to your business.
Expensive for Contractors
After a cold call from these guys telling how much business I'd get, I gave it a go and kicked off in July/Aug of 2015, I persisted until Oct/Nov 2017. I called and complained about the lack of contact after quoting with more tire kickers than actual jobs.
Yes they refund you eventually, but only after you raise the issue with them first, this creates more work for you. So when you finally get a refund the credits expire, in fact the model changed from what I originally signed up with to an expensive sliding scale quoting system. Since y...ou have to wait for a refund at times you need to re-buy credits to quote with, so you can see the problem right there that's a great refund system. I was even told by Oneflare to drop my price to generate results! Great business model, just to prove my point they were dud leads I dropped my quotes by 50% and you guessed it still no work. So the question is why would someone go with a lesser service and pay more money than with an established name brand? The only explanation I can come up with is dud leads! When the next issue came along I called them and told them their service wasn't good enough and they offered some credits as compensation, then you guessed it, the compensation credits also expire some compensation, so in the end you have nothing! Now some factual numbers; from over 250 paid quotes I converted just over 10 into jobs, given the average cost per lead was around $4 to $7 dollars this meant every successful quote was priced at over $100 each! This equates to 4.8% return on quoting, just how this provides any incentive to continue I'll never know it certainly doesn’t provide any money to the business.
Multi quote systems
Multi quote systems is where a potential customer asks for a quote from multiple business to put in a bid and the cheapest bid gets the job and who knows how many bids the advertising company puts out per customer. As I have said before, no one should be allowed to advertise for jobs if they don't work or are not registered in that industry, like for example a plumber can only advertise for those jobs not advertising companies taking bread from our plate and reselling it back to us in a type of auction style bidding war. If all the tradies ban ...together we can stop this practice because all that is going to happen is the tradie won't be making any money but the advertising companies still get paid and they are the ones who are increasing their prices not the tradie. This type of practice needs to stop. The jobs in my industry through this quoting system is still the same amount as 5 years ago, no increase, now tell me how that is fair. These quoting companies are increasing their prices but we are still only getting work for the same price as five years ago. If we all complain to ACCC, Trade Practices and the minister to get some protect in the our industries but it needs all of us to do it. IF YOU DON"T DO THE JOB THEN DON"T ADVERTISE FOR THOSE JOBS, STAY OUT OF OUR INDUSTRY.
Oneflare rip off to businesses
I have noticed all Oneflare reviews are from people who require tradesmen, from the tradesmen side Oneflare is just a rip off. Their charging is over the top on just quotes. I signed up for 3 months only and it was totally hopeless, then I tried to contact them 4 times ([name removed]) to let them know that I did not want to have the subscription anymore and they did not return any calls or leave messages. Now 6 months later they have taken money out of my credit card and using the explanation that I did not cancel the subscription in time. ...They refuse to give me back my money. They are also saying they sent emails of tax invoice BUT THEY DID NOT!!! So if you are a tradesman I would definitely not use this site as you get nothing for your money. Even quoting on jobs was quite dubious and misleading.
Expensive, poor performing, the model is designed to get the customer a bargain, hurts the business
Paid out 45.00 for quotes, income was 25.00, doesn't take much to realised the model is flawed, I do not recommend this provider and recommend airtasker for businesses to get a fair deal. I strongly warn other businesses considering Oneflare and as an example try to find the cancel account option in Oneflare, it's a sure sign of a business with retention issues when they have to hide their cancellation functionality.
so I used this site a while back with no luck in landing anything major, only crap jobs that nobody else would want however I was starting up so I took them on think they may lead to something else..... they didn't. Anyway after speaking with a account manager he advised that he can see me quoting on jobs (every quote cost me money) and that I should keep quoting as I should be able to land decent jobs by the number of quotes I'm doing..... this never happened, seems like it was costing me more than I was actually making so my jobs didn't even ...cover themselves. Anyway I called him back to complain and they offered me some free credits, so I gave it another go. I had also purchased more credits with no luck. I thought I would give the site a break as I had some other work come up, I have now slowed down and thought I would give it a go again knowing i still had credits. Anyway thinks got annoying after finding out that credits that I had purchased have a expiry date.... really annoying, this site is only bad for making the owner money and not helping out business. stay away you will only get ripped off
Stay away from this company if your a small business - For consumers they RIP off small businesses
Wouldn't recommend one flare. Customers like to shop around for price, and you don't get your money back if a customer has shopped around for a price. Also, there are so many regulations for your points that you can loose them if you don't spend them within a certain period with no refund. Spoke to [Name Removed] who offered horrible customer support. Would stay away from this company. I'm about to go to town letting all these review websites know, just how bad and dishonest this company is. They have also been caught trying to "buy links" and buy other companies websites so that they could get ahead in the search results.
its ok for a job or 2 but problem is u pay $20-$30 per quote that would b ok if the customers at least replied or communicated with you. its very bad when they dont answer or call back to you even be able to give a quote. and half of them dont put enough details or the right details to quote properly.
Started receiving texts from them stating people are wanting web design services, and they have been coming ever since. I never joined as a business with this company, not authorised them to send me texts. Sorry, but don't start sending me marketing materials when I have never signed up directly with your company.
Questions & Answers
Requesting for quote (s) to fix the gas stove knobs which are hard to turn on. There are 4 knobs and also ignite only with the help of a gas lighter.
I want to leave feedback for DEVI ambientcleaning.com.au
Hey Anne, I'd be happy to help with that. If they have a Oneflare page you can leave a review on there. If you need any help please email us via firstname.lastname@example.org
Hi trying to change my address on one flare account but will no let me
Hi Mario, please contact us via email@example.com if you have not managed to change the address. Our support team can assist with any profile related issues.
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