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Oneflare
4.6 from 5,192 reviews · View Statistics

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gopi s.

gopi s.South East Queensland, QLD

  • 3 reviews
  • 1 like

Don't waste your money with Oneflare

published

useless support team and its not good for sellers, sucking hard earned money for useless leads and refunding back, Dont waste your money with oneflare, Useless platform-- doing unfair business

Transparency
Incentivised ReviewNo
User TypeI only browsed the website / app
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Marcela U.

Marcela U.Greater Melbourne (Inner), VIC

Never more!!!

published

I used Oneflare to hire a company for steamed cleaning of my carpets (in the end of the tenancy). The company´s name is MaidPro. The service was booked for today but nobody came and the phone number was not available. I am much more than disappointed.

Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare
Similar opinion? Write a review on ProductReview.com.au!
h o.

h o.Sydney, NSW

Scam

published

As a business owner please don't be scammed by these people, they enjoying your money, make sure the auto top up is turned off otherwise Goodluck they drain your banks account even while you are a sleep.

Incentivised ReviewNo
User TypeI did work for someone
1 comment
Oneflare
Evan A.Oneflare

Hi h o. Thanks for your review. The auto top up feature only activates when you quote on a job and not automatically overnight. Please contact support@oneflare.com.au so we can have a look into this for you.

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Clare

ClareGreater Melbourne (Inner), VIC

Just terrible

published

I couldn’t login so had to call them. I was told they reset my details. It failed so I had to call back again. They told me they sent an email to reset my password. It didn’t arrive. So I had to ring back again. They told me my own email address was wrong. Had it for years. No help do I asked to speak to a manager. No help. Just terrible. Can’t use app so off to use Airtasker instead.

Transparency
Incentivised ReviewNo
User TypeI only browsed the website / app
1 comment
Oneflare
Evan A.Oneflare

Hi Clare, I'm sorry to hear of your poor experience. I'm unsure what could have caused this issue but would appreciate if you could contact us via support@oneflare.com.au and ask to have your email sent to Evan so I can have a look into this for you.

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gurmukh

gurmukhGreater Melbourne (Metropolitan), VIC

  • 4 reviews

They don't publish your negative ratings...

published

I publish one concrete job and I was provided with one tradie. They caused a real problem in their job . I reported them to Oneflare and tried to put reviews for the company named as AS CONCRETE PTY. They didn't publish my reviews. It always came up as technical error. Then after struggling making attempts many times I emailed Oneflare to help with that. My goal was to share my experience with people who could be next victim. They wrote they would help me in publishing. Which never happened.
So be aware if you are choosing any tradies through Oneflare by looking at their good reviews. They could be fake or made.

Transparency
Incentivised ReviewNo
User TypeI posted a job
2 comments
Oneflare
Evan A.Oneflare
gurmukh
gurmukh
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Bailey Scarlett

Bailey Scarlett

  • 2 reviews
  • 2 likes

BUNCH OF PESTS

published

Most annoying company. DO NOT RECOMMEND, makes you put your details in for a quote on their website, I've been harassed with over 30 calls in less than 5 days, calling consecutively 1 after the other at times if I didn't answer. Only 3 different numbers all claiming to be from OneFlare. Bunch of pests

Transparency
Incentivised ReviewNo
User TypeI only browsed the website / app
1 comment
Oneflare
Evan A.Oneflare

Hi Bailey, Thanks for your review. I'd appreciate if you could contact us via support@oneflare.com.au to make a complaint so we can inform the businesses who contacted you. I hope to hear from you soon.

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Simon

SimonGreater Melbourne (Outer), VIC

customer service terrible

published

Extremely expensive for tradies to find work on it,
found it to be a scam, they boost businesses for who pays the most. Never used it and asked for a refund on the second day which supposedly they don't do.
extremely disappointed, left a bad review on fb was told someone would get back to me that was weeks ago.

Transparency
Incentivised ReviewNo
User TypeI did work for someone
1 comment
Oneflare
Evan A.Oneflare

Hi Simon, thanks for your review. I'm sorry to hear that you didn't hear back from our team. In order to look into this further for you please contact me via support@oneflare.com.au and ask to speak to Evan. I look forward to hearing from you.

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Yana Banana

Yana BananaGreater Melbourne (Inner), VIC

  • 4 reviews
  • 2 likes

Customer service is poor

published

The customer support is poor. Very unhelpful and didn't try hard enough to fix my issue which was very basic. All I wanted to know was why the notifications for messages stopped showing in my email as I don't use the app, I don't know when I'm being messaged. The response I you was they are being sent to my email. Ummm I just told you they're not. It has affected my ability to reply to businesses in a timely manner yet they don't care when I told them.

Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare

Hi Yana, I'm sorry to hear of your poor experience with the support team, I'd appreciate if you could contact Evan via support@oneflare.com.au so I can have a look into this.

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mERLIN

mERLINAustralian Capital Territory

  • 4 reviews
  • 1 like

One flare incompetence

published

Looking for a gardener oneflare used wrong name and mobile number. Contacted their support and continued use of wrong name etc. Useless and incompetent. Do not use under any circumstance.

Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare

Hi Merlin, Thanks for your review. I'm unsure how this could have happened and would really like to look into this. Please contact us via support@oneflare.com.au and ask to speak with Evan.

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Simone

Simone

  • 3 reviews
  • 3 likes

Used oneflare for business

published

Signed up for oneflare for My business. Paid $199 per month. Got minimal leads and zero work. Stayed with them for 3 months.
Not worth the money. Not enough leads and overpriced compared to their competitors. Wouldn't recommend.

Transparency
Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare
Similar opinion? Write a review on ProductReview.com.au!

Good if you are a regular user. Beware of credits expiring

published

The platform is pretty good, although you can no longer pay per quote. Instead you have to buy packs and they expire (which I don't agree with). Some people are not regular users and there are no email notification sent for when credits are about to expire. I had credits expire multiple times and tried to contact support and they kept "passing my enquiry to onto the relevant teams" and then stopped responding. Customer service is great only if you are spending money with them.

Incentivised ReviewNo
User TypeI did work for someone
1 comment
Oneflare
Evan A.Oneflare
Similar opinion? Write a review on ProductReview.com.au!
Lee Remedial &.

Lee Remedial &.South East Queensland, QLD

I feel scammed

published

I signed up to oneflare for my business. Straight away I recieved one quote request (first one free). Soon after i recieved a second and thought I'd give this a go. I placed down $20 they took $6.90 for just the one quote. Never heard from either quotes but also that was it. It all dried up. Just seemed a little coincidental that it all stopped as soon as I gave them money.
Way too expensive too. $6.90 for a quote for something that may not happen for any of the quotes seems all too much. If the "potential" client recieved three quotes oneflare recieved $20.70 with most probably no quoter recieving any funds.

Transparency
Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare

Hi there, thanks for your review. It's difficult to say what might have happened and we'd be happy to look into this for you. Please contact us via support@oneflare.com.au so we can have a look into your account.

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shack

shackGreater Melbourne (Outer), VIC

  • 2 reviews

A real scammer

published

Warning for business holders, most leads will connect you to the customers having FAKE contact details or not responsive at all. Oneflare will charge you regardless EVEN you can't communicate with the customers. If you call them to complain you will ONLY waste your time. I attached a job request which the customer never advertised and scammed those details.

Transparency
Incentivised ReviewNo
User TypeI did work for someone
1 comment
Oneflare
Evan A.Oneflare
Similar opinion? Write a review on ProductReview.com.au!
Joni H.

Joni H.

  • 2 reviews
  • 3 likes

Steels numbers to charge businesses

published

This company steels mobile numbers & sends them to trade people. The trades people are charged $10.00 for every number. But I do not have a oneflare account and do not need a service. So I had 5 texts and calls from trades people and did not want any services, oneflare will charge all 5 trades people for my number . They are getting numbers form some phone apps and lots more. Hope this helps. Don't use a service that's spoofing numbers to rip off tradies.

Transparency
Incentivised ReviewNo
User TypeI only browsed the website / app
1 comment
Oneflare
Evan A.Oneflare
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KETAN S.

KETAN S.Perth, WA

Be careful Businesses its a trap

published

Hi,
I am an appliance technician, and suggest you to understand and read the t&c carefully. Was having a good enough credit and not able to use without paying every month.
Oneflare don't have enough lids , they send the lid which is not relevant, like your area or product is different,
And using my star ratings for making their rating better.

Transparency
Incentivised ReviewNo
User TypeI posted a job
2 comments
Oneflare
Evan A.Oneflare

Hi Ketan, Thanks for your review.
It's a little unclear what your issue is but it sounds like you might have had some credits expire, Please contact us via support@oneflare.com.au and ask to speak with Evan, I'd be happy to see what I can do to help.

KETAN S.
KETAN S.
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David

DavidQueensland

  • 3 reviews

Horrible!

published
Transparency
Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare
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Bryce F.

Bryce F.Sydney, NSW

  • Verified customer

Scam, 90% of phone calls would hang up.

published

for a company this platform is the worst! the call system comes down to if you can answer the phone fast enough, talking about under 4 seconds and even then the phone call cuts out or another company gets the call.
felt like sometimes they do fact phone call and leads.

Transparency
Incentivised ReviewNo
User TypeI did work for someone
1 comment
Oneflare
Evan A.Oneflare
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thorough

thorough

  • 3 reviews

Don't use a company ? that doesn't fix it's mistakes

published
Transparency
Incentivised ReviewNo
User TypeI posted a job
3 comments
Oneflare
Evan A.Oneflare
thorough
thorough
thorough
thorough
Similar opinion? Write a review on ProductReview.com.au!

Remember! Oneflare takes NO responsibility for their technicians.

published

I had paid a deposit for a job that never took place because the electrician never showed up. (Total power installation is the company) I would suggest not to blindly trust technicians found of Oneflare. Oneflare takes no responsibility or action.

Transparency
Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare
Similar opinion? Write a review on ProductReview.com.au!

Don’t use Oneflare not worthy of even one star!

published

They accept no responsibility for companies they recommend who take your money and do not deliver goods or services paid for. Oneflare’s response to this is “just write a bad review!”

Incentivised ReviewNo
User TypeI posted a job
1 comment
Oneflare
Evan A.Oneflare
Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers

Joanne N.

Joanne N.asked

Shaggy Tails Dog grooming on 0409480694, qouted for a job for me Joanne Nehmer 0405432306. They are scamming and I believe looking at stealing pets. I gave them the suburb and street name. They wanted the number. I said I would give it to them when on the morning that the job was booked. They said they wanted it now. I said I would report them to the police and to you, I have reported through scam watch, and am now reporting to you. Can you please let me know that you have taken some action.
joannenehmer@icloud.com

No answers
Matalave F.

Matalave F.asked

How much to tow a car from Revesby please

1 answer
Mark F
Mark F

Towing from Revesby to Where ? Generally $400.00 for General Tow covering approx 100klms.
If its broken down, and your NRMA member its a free tow back to closest Garage or Mechanic
maybe to your own place if not to far.

Shane T.

Shane T.asked

What is your process to assist with fair trading to stop your referrals taking peoples deposit and not completing job.
The businesses have lied to you, and you believe them without asking for any proof or receipts to validate their claims.
You never offered any assistance to have our money reimbursed, even after we went to the tribunal no assistance.
The tribunal found the business guilty and ordered them to return deposit immediately or risk loosing their licence after 28 days.
Thanks for doing nothing from your end.

1 answer
Oneflare
Evan A.Oneflare

Hey Shane, thanks for the question, When customers raise a complaint about a business we will attempt to mediate between business and customer to reach an agreement. In cases where the business refutes claims made by a customer there's usually not too much that we can do to investigate further without evidence. In cases like this I recommend that all customers seek advice from a relevant governing body who do have the power to investigate and the authority to judge who is at fault in a dispute.

I'd appreciate if you could contact us via support@oneflare.com.au to provide us with an update about your dispute. If the business is refusing to return your deposit despite an official order we can restrict or remove them from our platform until we are satisfied that the business is operating within regulations.

Please let me know if you have any questions.

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