Awful for businesses
Every time a business quotes you and responds to your enquiry it costs them about $30. The only people that make money out of this is OneFlare. I’m a good business and wasted a huge amount of time for hardly any work. I think it should be illegal preying on businesses like this. They never give the refund credits - in 6 months and over 50 times I put in to get refund credits they were denied. It’s a total rip off to businesses. Spend your money on advertising instead! It might seem convenient as a consumer but you’re better to get in direct touch with them. Also, this whole model encourages price shopping so if you have a more valuable product or service you don’t win any work.
Ripping off small businesses!
As a small business owner I was hoping Oneflare could help however they do very little. Authentic customers are few amongst the many that post jobs. There is so little information available that's it's impossible to grasp the customers needs let alone provide an rough quote. So you are required to pay a fee in credits between $10-20 (which is on top of $430 every 3 months just to use the service) to open up communication to the customer only to not get a response from the majority of them. When queried about the lack of detail, I was told by th...e sales member Marlon that more customer information would be available once I upgrade my plan. This was a lie and I was mislead. I asked for a refund on that basis. This was denied. That's false advertising and I'm raising this with the office of Fair Trade.
I paid my quarterly payments they took my money and they removed my credits too.
No job and empty ads coming.
I had my previous credit 240 now they removed it.
Money ripper website
Oneflare is just a money ripper for professionals, artists and small service providers. With around $100 per month you usually get nothing, and they hide the unsubscribe button on purpose, so when you decide to unsubscribe you can only find a misleading button there and they keep deducting money from your bank account, and refuse to refund.
As a business owner please don't be scammed by these people, they enjoying your money, make sure the auto top up is turned off otherwise Goodluck they drain your banks account even while you are a sleep.
customer service terrible
Extremely expensive for tradies to find work on it,
found it to be a scam, they boost businesses for who pays the most. Never used it and asked for a refund on the second day which supposedly they don't do.
extremely disappointed, left a bad review on fb was told someone would get back to me that was weeks ago.
Good if you are a regular user. Beware of credits expiring
The platform is pretty good, although you can no longer pay per quote. Instead you have to buy packs and they expire (which I don't agree with). Some people are not regular users and there are no email notification sent for when credits are about to expire. I had credits expire multiple times and tried to contact support and they kept "passing my enquiry to onto the relevant teams" and then stopped responding. Customer service is great only if you are spending money with them.
A real scammer
Warning for business holders, most leads will connect you to the customers having FAKE contact details or not responsive at all. Oneflare will charge you regardless EVEN you can't communicate with the customers. If you call them to complain you will ONLY waste your time. I attached a job request which the customer never advertised and scammed those details.
Scam, 90% of phone calls would hang up.
for a company this platform is the worst! the call system comes down to if you can answer the phone fast enough, talking about under 4 seconds and even then the phone call cuts out or another company gets the call.
felt like sometimes they do fact phone call and leads.
Simple Digital Platform
Love the sms & up to yourself to read and respond to the job.
The public can be difficult to deal with , so this is life.
Never take on one off's as they can just be a use.
From a business perspective
Digital Marketing/ Graphic Design/ Website
Our company is for Digital Marketing, Graphic Design & Websites.
I'm going to follow on from the review below "Not for my type of business" After much thought and review of the service I decided to give it ago. I confirmed and confirmed and confirmed that if you didn't win the job that you would get your credits back. HA! you don't. Up to 8 people quote costing anywhere between $25-45 dollars (Oneflare makes up $320 per job you quote), if the person simply looks at the quote and doesn't respond or goe...s to another person who quoted you lose the credits. When I brought this up with Oneflare they went over their recorded messages and each time they used language that could be easily manipulated to go back on. Their sales team is extremely manipulative and you won't get a truthful representation of the business upfront. The quality of the leads is appalling, certainly not worth 25 - 45 each. No response after no response, or joe block wanting a certificate designed for his grandson..... We are not expensive at all compared to other agencies but the pricing they want is utterly ridiculous. Dont expect to speak with them about there job or get any response between being hounded by the other 7 quotes and well as all the calls from Oneflare they won't even want to talk about the project. It's by far the most expensive quoting platform and it's only geared for Oneflare to make money! (Imagine quoting for a $50 logo, Oneflare make $200 off the 8 quotes, 7 people lose money and one gets $50.) So who is the real winner here........
Terrible scam app
We signed up for one flare as a painting business 2 months ago now, we paid $200 to sign up and we were getting no responses from customers who were were paying any where from $30-$40 to quote, I called and they told me that the sign up was not done correctly as you aren’t meant to sign up online (even though it allows you to) and that would be the reason why we were not hearing back as the account wasn’t set up properly, they said in order for my account to be getting responses I had to pay ANOTHER $200 for them to do it again even though this...was a problem on their end, any way we continued the month and out of our $400 credits we only heard back from a tiny amount of the customers we had tried to contact to give a quote to, all the rest of these “customers” that we paid to contact were not responsive or had fake numbers etc. They have a refund button which is meant to be for un responsive customers which we would try to use but minority of the time the refunds would get declined as a customer had decided to go with another trade before we had even got to contact them, got decline because the person had opened our message so they have “responded” but the person wouldn’t reply or answer their phone, the list goes on. I called up numerous times the office people are EXTREMELY rude, the account operators are completely useless and impossible to get ahold of even when you leave voicemails, we have never had such a bad experience on such an expensive app it’s the biggest scam, only 3 people are meant to be able to quote a job but by the few customers we got to quote they had informed us they were not happy with the app as their phones got bombarded with non stop calls not just the 3 they were meant to, these “clients” should know that as a business we have to pay a lot of money to contact them to provide them with a quote so they can understand the app isn’t a joke as some had just put adds up for a laugh, the app is used completely wrong and I would speak very badly of it in future to everyone that ask about it. Biggest scam and will never return to this app if your thinking about signing up all I can say is good luck wasting all your money! I have also tried to give the oneflare team a chance to rectify this if possible through product review with no response as always.
Have used this for my business. But never again
Have used this occasionally for my business, but costs a lot to quote some jobs.
Even once you pay to quote for a job, there is no guarantee the customer will even get in contact with you to actually go quote the job properly.
When you contact oneflare they couldn’t care less, refuse to refund or credit you when the customer doesn’t even give you a chance to quote the job
Disgraceful how they treat businesses and will never use again
I am using this website for my business, they are scammer, lie and change polices manytime
I had paid 6mths membership, every time I give quote, the client had hired already but Oneflare did not update their website this. So I paid credit for give quote but client said he hired already. I asked oneflare refund for quoting this client who already hired before even I give quote but Oneflare did not give me refund. These issues happened many times but refuse to give refund and keep charging fee.
This company is money grab organization from businesses. DO not use this company, not many chance of getting client from this website
Shaggy Tails Grooming Booval
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Questions & Answers
Are there any reviews for roofing work done by Alpha Roofing Melbourne
Hey Sue, Thanks for your question.
We don't have any businesses named "Alpha Roofing Melbourne" on our directory but we have a couple of businesses with similar names. I recommend doing a Google search for "Alpha roofing Oneflare" to see if any of the pages match the business you are looking for.
How do I create an account?
I tried to do this and it would not let me because it said my phone number was already used by an account.
When I tried to log in as a registered user it did not recognise me.
It's all a bit like the Freemasons. How do I get in?
Hey Jeff, Thanks for contacting us. If you can write to us via firstname.lastname@example.org we'd be happy to have a look into it for you. We can check our systems for the phone number you are trying to use
Do all tradesman on this site hold a trade license in their work area.
Hi Donna, we have an article on our Help center that can answer your question.
No. Oneflare doesn't check that
Get an answer from our members and Oneflare representatives
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