I paid my quarterly payments they took my money and they removed my credits too.
No job and empty ads coming.
I had my previous credit 240 now they removed it.
Money ripper website
Oneflare is just a money ripper for professionals, artists and small service providers. With around $100 per month you usually get nothing, and they hide the unsubscribe button on purpose, so when you decide to unsubscribe you can only find a misleading button there and they keep deducting money from your bank account, and refuse to refund.
As a business owner please don't be scammed by these people, they enjoying your money, make sure the auto top up is turned off otherwise Goodluck they drain your banks account even while you are a sleep.
customer service terrible
Extremely expensive for tradies to find work on it,
found it to be a scam, they boost businesses for who pays the most. Never used it and asked for a refund on the second day which supposedly they don't do.
extremely disappointed, left a bad review on fb was told someone would get back to me that was weeks ago.
Good if you are a regular user. Beware of credits expiring
The platform is pretty good, although you can no longer pay per quote. Instead you have to buy packs and they expire (which I don't agree with). Some people are not regular users and there are no email notification sent for when credits are about to expire. I had credits expire multiple times and tried to contact support and they kept "passing my enquiry to onto the relevant teams" and then stopped responding. Customer service is great only if you are spending money with them.
A real scammer
Warning for business holders, most leads will connect you to the customers having FAKE contact details or not responsive at all. Oneflare will charge you regardless EVEN you can't communicate with the customers. If you call them to complain you will ONLY waste your time. I attached a job request which the customer never advertised and scammed those details.
Scam, 90% of phone calls would hang up.
for a company this platform is the worst! the call system comes down to if you can answer the phone fast enough, talking about under 4 seconds and even then the phone call cuts out or another company gets the call.
felt like sometimes they do fact phone call and leads.
From a business perspective
Digital Marketing/ Graphic Design/ Website
Our company is for Digital Marketing, Graphic Design & Websites.
I'm going to follow on from the review below "Not for my type of business" After much thought and review of the service I decided to give it ago. I confirmed and confirmed and confirmed that if you didn't win the job that you would get your credits back. HA! you don't. Up to 8 people quote costing anywhere between $25-45 dollars (Oneflare makes up $320 per job you quote), if the person simply looks at the quote and doesn't respond or goe...s to another person who quoted you lose the credits. When I brought this up with Oneflare they went over their recorded messages and each time they used language that could be easily manipulated to go back on. Their sales team is extremely manipulative and you won't get a truthful representation of the business upfront. The quality of the leads is appalling, certainly not worth 25 - 45 each. No response after no response, or joe block wanting a certificate designed for his grandson..... We are not expensive at all compared to other agencies but the pricing they want is utterly ridiculous. Dont expect to speak with them about there job or get any response between being hounded by the other 7 quotes and well as all the calls from Oneflare they won't even want to talk about the project. It's by far the most expensive quoting platform and it's only geared for Oneflare to make money! (Imagine quoting for a $50 logo, Oneflare make $200 off the 8 quotes, 7 people lose money and one gets $50.) So who is the real winner here........
Terrible scam app
We signed up for one flare as a painting business 2 months ago now, we paid $200 to sign up and we were getting no responses from customers who were were paying any where from $30-$40 to quote, I called and they told me that the sign up was not done correctly as you aren’t meant to sign up online (even though it allows you to) and that would be the reason why we were not hearing back as the account wasn’t set up properly, they said in order for my account to be getting responses I had to pay ANOTHER $200 for them to do it again even though this...was a problem on their end, any way we continued the month and out of our $400 credits we only heard back from a tiny amount of the customers we had tried to contact to give a quote to, all the rest of these “customers” that we paid to contact were not responsive or had fake numbers etc. They have a refund button which is meant to be for un responsive customers which we would try to use but minority of the time the refunds would get declined as a customer had decided to go with another trade before we had even got to contact them, got decline because the person had opened our message so they have “responded” but the person wouldn’t reply or answer their phone, the list goes on. I called up numerous times the office people are EXTREMELY rude, the account operators are completely useless and impossible to get ahold of even when you leave voicemails, we have never had such a bad experience on such an expensive app it’s the biggest scam, only 3 people are meant to be able to quote a job but by the few customers we got to quote they had informed us they were not happy with the app as their phones got bombarded with non stop calls not just the 3 they were meant to, these “clients” should know that as a business we have to pay a lot of money to contact them to provide them with a quote so they can understand the app isn’t a joke as some had just put adds up for a laugh, the app is used completely wrong and I would speak very badly of it in future to everyone that ask about it. Biggest scam and will never return to this app if your thinking about signing up all I can say is good luck wasting all your money! I have also tried to give the oneflare team a chance to rectify this if possible through product review with no response as always.
Have used this for my business. But never again
Have used this occasionally for my business, but costs a lot to quote some jobs.
Even once you pay to quote for a job, there is no guarantee the customer will even get in contact with you to actually go quote the job properly.
When you contact oneflare they couldn’t care less, refuse to refund or credit you when the customer doesn’t even give you a chance to quote the job
Disgraceful how they treat businesses and will never use again
I am using this website for my business, they are scammer, lie and change polices manytime
I had paid 6mths membership, every time I give quote, the client had hired already but Oneflare did not update their website this. So I paid credit for give quote but client said he hired already. I asked oneflare refund for quoting this client who already hired before even I give quote but Oneflare did not give me refund. These issues happened many times but refuse to give refund and keep charging fee.
This company is money grab organization from businesses. DO not use this company, not many chance of getting client from this website
Awful experience as a business owner
No assistance in how to use their platform, didn't refund leads that didn't reply as promised, difficult process to cancel subscription. Leads don't reply, not one job won. Awful customer service.
Business model is a Scam & a Rip Off! Do not use!
The customer service team do not have a good understanding of their own product and you are left to learn through trial and error.
Be prepared to wait for 1 month after agreeing to their monthly plan for an account manager to be assigned to you.
They also expect App users to pay a 30% surcharge by Apple if you are in a hurry to purchase more quoting credits over the app. For example: it will cost you $64.99 to purchase a 50 credit pack to quote.
Their solution is for you to Ring them when you need more credits or turn on the auto TopUp featur...
Ridiculous charges for leads
Never use these guys!
Selected a lawn mowing job and was charged $23.00 for the pleasure. Rang the help desk as this was obviously a mistake, but was advised that this was the correct charge.
It appears they want to drive businesses away by charging exorbitant prices. This also doesn't work for potential customers as the charges eventually get passed onto them.
Hi Pages is a far better and more professional outfit for leads and an abundant amount of businesses to provide comparative quotes.
They rob businesses with fake leads. Charge 10's of $ per lead, and despite commitment for a refund on unresponsive leads, 90% of times they simply reject your refund claims.
Cheaters & Robbers!
Bad customer service and make you pay for giving customers advise.
The only person that helps me is Yass and I give him 5 stars .Yass got me refunds and helped me a lot. Without Yass I would not stay with Oneflare.
More transparency required
People looking for trades should be advised of the cost to trades when responding to their posting of a job.
When I gave these companies a try I couldn't leave fast enough, as none of the consumers were aware of these charges or that the charges were so high.
After signing up with the company and paying their fees I can respond to posted jobs.
If i want to respond to your lead, I have to purchase credits. 1 credit = $1.... and use the credits to obtain your contact details.
Oneflare, Home Improvement Pages, Get quote, Service Seeking and others all use this platform.
Bunnings now advertise the fact that they can get you painting quotes too....but it is transferred to one of the companies listed....So to respond to say, a small painting job, Oneflare charges a painter 31 credits. This company lets you know how many other tradepeople have responded to the posting ....out of 7 they send it too. Most companies send it to 3 tradepeople. Each tradeperson can be charged over 50 credits for your contact details, depending on the companies algorithm. Size of job, proximity to job etc. So ....who here thinks that this cost is not passed onto the consumer? Do yourself a favour. Check with your local outlet for plumbing supplies or paint or electrical items or tiling and ask here for recommended tradepeople to quote on your job....its supporting your local trades and really is free. And to the companies providing the listing service....let your customers know the real costs involved
It is terrible platform to stole the money from Business
I am the one of Business running on Oneflare. At this platform, any businesses who could not be successful with the job because of customers faults ( as unresponsive customers or who is providing the incorrect or disconnected numbers), the credit refund is not applied to business. Another non-refund, if the businesses could not provide the quote that customers want. I could not believe some platforms to earn the money in this way even just only 1 or 2 jobs per week.
I would prefer don’t use this platform for automotive business.
This is terrible and stolen platform.
100% agree , Verify your 16$ leads ah!!!!
100% agree , Verify your 16$ leads ah!!!! used for over a year ,but leads are not genuine and the lies to come out of the customer service team,unbelievable! Getting a refund is near on impossible.
Complete Garbage for Tradies
The website/app is absolute garbage and will never recommend to anyone. I’m a professional photographer. I checked the website. It had no information on how to use it. They took my details and some guy called me trying to sell it to me. He convinced saying if i buy into $100 package, i will get 40 credits and the jobs i apply for will take credits. The bloke missed important detail that it took 16 credits to apply for a single job. He said i can get refunds of credits. Did not say how. There was no email, nothing im writing providing details on...how it worked. All words whcih were compete garbage. When i called to explain how i should get refund to my credits, they customer service lady who answered my call lacked basic customer service etiquette. Now i called them after sending emails to cance my $100’plan. I’ve not heard from them since.
Questions & Answers
Do all tradesman on this site hold a trade license in their work area.
Hi Donna, we have an article on our Help center that can answer your question.
Shaggy Tails Dog grooming, qouted for a job for me Joanne Nehmer. They are scamming and I believe looking at stealing pets. I gave them the suburb and street name. They wanted the number. I said I would give it to them when on the morning that the job was booked. They said they wanted it now. I said I would report them to the police and to you, I have reported through scam watch, and am now reporting to you. Can you please let me know that you have taken some action.
[Contact Details Removed]
Hi Joanne, Please contact us directly via email at firstname.lastname@example.org so we can have a look into this further.
How much to tow a car from Revesby please
Towing from Revesby to Where ? Generally $400.00 for General Tow covering approx 100klms.
If its broken down, and your NRMA member its a free tow back to closest Garage or Mechanic
maybe to your own place if not to far.
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