No Refunds for unseen quotes. Overpriced and untrustworthy
Their policy no longer refunds for unseen quotes. Apparently if a lead hasn't seen your quotes, be sure to request a refund within the 72 hour period or you lose your credit. We missed a request by 1 hour due to public holiday on the day, Oneflare refuse to refund points, even being a paying businesses for 5+ years. As a previous review said, if client refuses to return any calls or answer the calls and not interested in checking the quote provided. Then the business should be refunded the points.
Not sure anymore
Accordning to new policy. If you are not a premium member then you won't be able to get refund for quotes not seen by clients or if you are unable to contact the client. I believe it's waste of time and money. If client refuses to return any calls or answer the calls and not interested in checking the quote provided. Then the business should be refunded the points.
Rip Off Do Not Join If Looking For Work
I paid the $99 to join oneflare as a contract Accountant / Tax Agent. I smelt a rat from day one when I bid for work even offering ridiculous prices however not one genuine offer accepted. They must use a call centre in India to make fake leads as usually overnight I get about 30-40 texts with leads. I contract on Airtasker as well and get plenty of work.
Lot of fraud leads,bad service.
Once was good now O.
Tradesman and small business go away from
These Guys are crap, scammers at there best. Stay clear
They will take money out of your account without advising you!!!!
Very poor leads . Not one lead with an email or phone number which was useful.. think twice and dont waste time and money
Would give 0 stars if possible.
Really bad sell fraudulent leads and will not check on leads that are fraudulent.
Be wary can easily be scammed by competitors and made up enquiries.
Platform was once good has gone down hill and I would not recommend,
Oneflare suppliers only given a 72 hour timeframe to request a refund! What a joke!
I have just been informed that if leads are uncontactable or do not respond suppliers only have 72 hours to request a refund on that lead otherwise your Refund will be declined. We feel this is not enough time!. Sometimes we may not get hold of leads for afew days! This new 72 hour time limit was put in place on the 3rd January 2019 When most tradespeople are closed down for the xmas break. I was informed I should have read the email that was sent out on the 3rd January. I found the email in my spam folder and no where in the body of the email ...does it mention a 72 hour time frame to request refunds. When I mentioned this to them they claim you have to 'click' through the email to 'Find Out more.' I guess this is just an extra way for them to make money. A very disappointed long term supplier on Oneflare. I guess we are just a number now. And why is there no customer service phone number advertised anywhere?
Don’t waste your money
Extremely poor lead generator compared to Facebook or Google. Once they’ve received their payment, they don’t care about you basically.
Money money money
They are just taking tradies money in many way. Charge $600 for 3 phone calls. They are laying and not resolving problems. They calling you many times when they need your money but they never contact you when you have a problem with them.
Save your time and money
Spent heaps of time and money and after sending about 20 quotes and following up I got nothing, not a single job, do yourself a favour and stay away.
Leads unresponsive and oneflare takes no responsibility.
I requested a refund for unresponsive leads after waiting 60days for a response, the claim was rejected. To add insult to injury to access a refund you need to sign up to there paid monthly subscription to qualify for refunds. It’s a shame really.
In my opinion I believe that some of the leads are manufactured and sold to unsuspecting business. Of course I have no proof of this but given the response from the support team that is the conclusion I have come to.
COMPLETE RIP OFF
Don't make customers aware when they need 3 quotes for a service, that it cost the each supplier $10.00 just to click to get their contact number or lead. You ring customer ASAP and they have already got someone but dont update their page to say so. I think customers should avoid using this tool and just use Google, type in what they want and it cost no one for a quote for either party.
These guys are the biggest scammers going around.
You pay upwards of $15 for a lead or to get your business out to your customers and if the customer does not bother to look at your lead, they still take your money.
I advise people to stay away from this service.
The whole project doesn’t make sense and very bad for business owner
It’s not a good app for me. I am the business owner and for every job I will have to pay to bid on. Sometimes it is shown that I was hired for some task but I was actually not, then there are some strange client that gave me one star for the service I have never done
Questions & Answers
Are there any reviews for roofing work done by Alpha Roofing Melbourne
Hey Sue, Thanks for your question.
We don't have any businesses named "Alpha Roofing Melbourne" on our directory but we have a couple of businesses with similar names. I recommend doing a Google search for "Alpha roofing Oneflare" to see if any of the pages match the business you are looking for.
How do I create an account?
I tried to do this and it would not let me because it said my phone number was already used by an account.
When I tried to log in as a registered user it did not recognise me.
It's all a bit like the Freemasons. How do I get in?
Hey Jeff, Thanks for contacting us. If you can write to us via firstname.lastname@example.org we'd be happy to have a look into it for you. We can check our systems for the phone number you are trying to use
Do all tradesman on this site hold a trade license in their work area.
Hi Donna, we have an article on our Help center that can answer your question.
No. Oneflare doesn't check that
Get an answer from our members and Oneflare representatives
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