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OneSimCard Questions & Answers

4.1 from 54 reviews

14 questions from our users

my local mobile data package is with the second SIM (which is in WorldSIM). can I use the data ? Johnson (Singapore)
1 answer
Hello Johnson, OneSimCard is not WorldSIM. Each service can only be used with their respective SIM card using their own service packages. If using a OneSimCard SIM you can use it for talk, text and data at the rates posted on our site. See rates here: http://www.onesimcard.com/cell-phone-rates/ If we misunderstood your question, please feel free to contact us directly so that we may better assist you. http://www.onesimcard.com/contact-support/ Thank you, OneSimCard

HI, my daughter is travelling to Nepal and spending time in Kathmandu, Pokhara, Ghandruk and Landruk, and then spending a day or two in Singapore. What would you suggest for her?
1 answer
Hello, Thank you for contacting us. We recommend our OneSimCard Universal SIM for call, text and data service in Nepal. See rates here: http://www.onesimcard.com/rates-and-coverage/?sourcecountry=NP&destinationcountry=&simtype=unv The same SIM will work in Singapore: http://www.onesimcard.com/rates-and-coverage/?sourcecountry=SG&destinationcountry=US&simtype=unv The service is prepaid and requires a unlocked device for compatibility. You can view more information in our FAQ here: http://www.onesimcard.com/rates-and-coverage/?sourcecountry=SG&destinationcountry=US&simtype=unv However, if you have any specific questions or need assistance be sure to contact us directly at our support number +1 617 313 8888 or open a email ticket: http://www.onesimcard.com/contact-support/ you can also visit our site www.onesimcard.com and select on the live chat box to speak to a rep LIVE. Thank you, OneSimCard

Where to buy in Australia?
2 answers
Hi Russ, OneSimCard is available in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra at the below listed WH Smith, Gadgetshop and Supanews stores. You can also always purchase directly from our webstite: www.onesimcard.com.au Sydney International Airport – WH Smith *Terminal 1 Departures, Piers A, B, C *Terminal 1 Landside *Terminal 1 Arrivals Sydney City – WH Smith * University of New South Wales - Morvern Brown Store * Univerisity of New South Wales - Quadrangle Store Melbourne International Airport – WH Smith * Terminal 2 Departures * Terminal 2 Landside * Terminal 4 Departures * Terminal 4 Landside Melbourne City – WH Smith * Southern Cross Train Station Ground Floor * Southern Cross Train Station First Floor Brisbane International Airport – Gadgetshop * International Terminal * Domestic Terminal Brisbane City – WH Smith * Central Railway Station Perth International Airport – WH Smith, Gadgetshop * Terminal 1 – WH Smith * Terminal 1 – Gadgetshop Adelaide Airport * Level 0 Canberra City – Supanews * Canberra CentreHi Russ, I ordered online at https://www.onesimcard.com/international-sim-card/ the order was sent to me via Australia post and only took a few days to arrive

Hi I am looking for a sim card to use in London, Ireland and Switzerland mainly for data and text messages also what is the price please? Trish
1 answer
We recommend our Europe&More SIM. This single SIM will provide you with voice calls, SMS and data in all countries you mentioned and in many more: http://www.onesimcard.com.au/international-sim-card/onesimcard-europe-and-more/ This is a prepaid service.

How do I get one for my travel to the United States. How much will I have to pay? I need it for three weeks Will I be able to use the same card if I travel again after a few months?
1 answer
Ordering is done through our website: www.onesimcard.com We are a prepaid service. For service in the US, we recommend our OneSimCard PLUS. You will absolutely be able to use the same SIM for future travels, the PLUS card provides service all over the world. Rates for service in the US: http://www.onesimcard.com/rates-and-coverage/?sourcecountry=US&destinationcountry=US&simtype=plus

Hi I hope you can help me I am looking for a sim card for Netherlands germany and slovenia I am trvaelling for six weeks IAm a bit confused with data IJust want to ring in those countries and be able to ring Australia thank you
1 answer
We recommend the Europe & More SIM card for these countries. You do not need to use data if you do not need, though the Europe & More SIM offers very low cost data packages starting with $19 USD per 1000 MB. The SIM will allow you to make and received calls in Europe. You can call to any country including to back home. You can view all rates on the Rates and Coverage page. http://www.onesimcard.com.au/rates-and-coverage/?sourcecountry=NL&simtype=euro The rates are the same for Germany and Slovenia. For quicker and more better support, please contact us either with on-line chat available at www.onesimcard.com.au or in the ticket system at http://www.onesimcard.com.au/contact-support/ OneSimCard Support

How long does it take to deliver aSim for Europe to me in Australia?
1 answer
OneSimCard has a distribution warehouse in Australia and uses Australia Post Express for deliveries. On average, it takes 1-3 business days to receive your order in Australia.

I found this card very useful in France. Can I use it in Bali?
1 answer
Absolutely, Chris! http://www.onesimcard.com.au/rates-and-coverage/?sourcecountry=ID&destinationcountry=AU&simtype=plus

I will travel to USA, with this SIM card can I use my current Australia mobile number ? Or I will have a new number going with this SIM card?
1 answer
OneSimCard comes with an Estonia Mobile number. In addition we offer to AU residents a secondary number in AU free for 30 days. After the first 30 days the number can be extended if needed for a small fee. Receiving calls on Estonia Mobile number while in the USA in in over 130 countries is free. Receiving calls on the AU number is $0.20 c/min. You can forward your AU carrier mobile or land-line calls to OneSimCard AU Number ( PEN - Personal Extra Number) and thus keep receiving calls made to your AU carrier number wherever you travel with OneSImCard SIM. If you require, you can also separately order a US PEN or other country PENs which is totally optional and can be used for the convenience of callers to your OneSimCard phone. You can learn more about this at http://www.onesimcard.com.au/faq/?text=phone+numbers+are+included and here: http://www.onesimcard.com.au/faq/?text=keep+receiving.

Does this SIM card have personal hotspot so that I can connect my Laptop to my iPhone.
1 answer
Personal hotspot is not the function of the SIM. It is the function of the device you are using - it could be available on your phone or a separate MI-Fi device. OneSimCard does not limit the use in hotspots. You can share OneSimCard data with as many devices as your hotspot allows.

We are going for 2 months to Switzerland, Austria & Italy Is the call charges the same for calling to landline & mobiles in Australia? And the same question for country to country in Europe? How long money in the account be active? How much money can I deposit initially?
1 answer
Hello, thank you for your question! Outgoing call fee is the same for calling to a landline and cell phones, whether to Australian or European numbers. Recharge amounts are in $25 increments. OneSimCard SIM balance is valid for 10 months after the last recharge and will roll over to the next 10 month period with each recharge. When the balance expire, the SIM will stay active and could be used again by adding money to the SIM balance. OneSimCard

Am going to Africa - Kenya, Zimbabwe, Zambia, Botswana, South Africa. Am I right in thinking that this sim doesn't work in all of those countries? Also, I notice the price is $15 - how many GB do I get for this?
1 answer
Hi Maria, Both OneSimCard Plus and OneSimCard Data & Roam offer mobile services in those countries. To compare rates and coverage for OneSimCard international SIM cards, please visit: www.onesimcard.com/cell-phone-rates You may also find this international SIM card selection tool useful: http://www.onesimcard.com/best-roaming-sim-card-selection/ OneSimCard is a prepaid service. Each OneSimCard SIM has its own balance (airtime). This SIM card balance can be used for anything: calling, SMS and mobile internet data (according to the roaming country rates). In addition calling, SMS and data packages may be available to help you save even more. You can recharge your SIM card manually or set up an auto-recharge. For faster support, please contact our Customer Service on our website: www.onesimcard.com/contact-support Best regards, The OneSimCard Team

Can this sim be used in Hong Kong and Vietnam?
1 answer
OneSimCard Plus works in over 200 countries including HK and Vietnam. Rates are posted in details on the Rates and Coverage page: http://www.onesimcard.com/cell-phone-rates/

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