Product fine but wrong product and bad customer service.
I have bought from both this company online-lighting.com.au as well as another company online lighting.com.au. Their names are the same but my experiences were very different. The first offered terrible service. I had no problems with the second. What happened with the first is that I asked for photos of the lights I was wanting to order as I wanted to confirm they were exactly what I wanted. (Often with replica lights, the photos online show the original design's photos and not the replica's photos.) I was satisfied with what was in the ...photos they emailed me (which were, as suspected, different to the pictures on their website). But, what I received was different again. It was then a slow battle to get them to deal with the problem. They responded to about 1 in 4 emails. And, there is no other way listed on their website to contact them. They say they are located in Brisbane, but I am not sure about that one. Anyway, what ended up happening was they gave me 50% of the cost of the 2 lights back (finally deposited into my account this week) so that I can be the one to deal with reselling them. Hopefully I'll be able to recover the rest seeing I did agree to this solution. But, what remains is a very bad aftertaste due to the lack of communication and a resolution that took weeks.
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