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Online Super Fund

Online Super Fund

5.0 from 125 reviews · View Statistics

Reviews

5.0

125 reviews
3
(0)
2
(0)
1
(0)
  • Transparency
    5.0 (113)
  • Customer Service
    5.0 (117)
  • Rates and Fees
    5.0 (65)
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Gerald

GeraldSouth East Queensland, QLD

  • Verified customer

Comprehensive SMSF Support Service

published

Online Super Fund provides an accounting and administration service for our SMSF. We have been with the service for 6 years and it has always provided a very quick and efficient service in completing the annual SMSF accounts and associated administration of the fund including arranging the audit and lodging the tax return. Customer service is excellent and fees are very reasonable.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Warren S.

Warren S.Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 1 like

Massive time and stress saver

published

I have been with OnlineSuper for nearly 2 years. They have done 2 year ends. For the previous 3 years I did the accounting myself. I then used to contact an Auditor. Online Super does the whole job for less 10% of the time I spent on the previous regime of doing it myself (Im serious). That time is now spend doing more research on investing. So its a big win for me.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Glynis E

Glynis EWestern Australia

  • 3 reviews

Excellent service, first year with Online Super Fund, couldn't be happier

published

Thank you Sherene & Jarrod. I'm extremely happy with their service & communication. My return was attended too in a timely & efficient manner. I must thank them for their patience as I was moving from a large accounting service over to them, they made the transition pretty much seamless. I couldn't be happier.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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SMSF Tax Return

published

I have been using Online Super Fund for 6 Years
and I have found that their services is very satisfied and will continue to use them again in the future year.

Transparency
Customer Service
Rates and Fees

The reviewer stated that an incentive was offered for this review

No Name

No NameSouth East Queensland, QLD

  • 2 reviews

First class service

published

I have used Online Super Fund for several years and have no hesitation in recommending their services. Reliable, efficient and cost effective.
Big improvement over my previous accounting firm, particularly coastwise.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
Gambatte

Gambatte

  • 2 reviews

Outstanding service and value by a family business with real customer service as a focus

published

We've been with Online Super Fund since 2013 when we changed from an Investment Bank Wrap Account to a SMSF. We have received very personal service always with excellent value. Delighted with the performance of the SMSF since and the modest annual fees go some way to ensuring impressive net returns.

Thank you Jarrad, Sherene and Team OSF!

Kind Regards,
Scott C

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Amy L.

Amy L.Sydney, NSW

excellent service

published

Online Super Fund is an excellent SMSF admin service. We were with other services before, they were slow, expensive and sometimes wrong. This service is quick, accurate and responsive. The fee is reasonable.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Graeme M

Graeme MMid North Coast, NSW

Good honest Accounting at its best.

published

Very impressed with there professional conduct and patience in helping me navigate the transition from my previous account who was charging me way too much. Many thanks. Very reasonable rates and impeccable service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
John

JohnGreater Melbourne (Inner), VIC

  • 2 reviews

Well priced, Good and efficient service

published

I moved my end of year Accounting here in 2020, I had previously used a very large firm for end of year accounting service for 20 years.
Here the service is
Correct first time
Fast and efficient
About half the price I used to pay
I should have come here years ago. Great service great team

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
Mark

MarkMetropolitan Adelaide, SA

Well priced, fast and efficient service

published

I transitioned across to OSF in 2018, and have been very impressed with all aspects of the administration. The contrast with my previous administrators couldn`t be more stark-the old administrators were slow, inefficient and costly, and I always seemed to have to be dealing with the new recruit.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Raghu

RaghuSydney Surrounds, NSW

  • 3 reviews

Fast, efficient, prompt, accurate and committed schedule

published

This is my first year with them. It was smooth hand held transition with the balancing of numbers to our satisfaction from the old system. Return was filed as per their committed schedule to total satisfaction and never a follow up or chasing needed. Great service from the team!!!!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
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Nic C.

Nic C.Sydney, NSW

  • 3 reviews

Very, very happy with Online Super!

published

Switched my SMSF administration to Online Super this year and am absolutely delighted. Very organised and great customer service. I expect to be a client for many years.
Thank you Jarrad and Sherene!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
Peter

PeterGreater Melbourne (Outer), VIC

  • Verified customer

Highly Recommended

published

We have been using Online super for at least 5 years & I have always found them to be very professional & informative. They offer 5 star service in arrange the tax return & audit for our fund. In addition Online super are helpful & informative on legislation changes etc.
Highly recommend them.

Incentivised ReviewNo

Review collected in partnership with Online Super Fund

MalcolmB

MalcolmBGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Great service and useful tax information bulletins

published

Been with onlinesuperfund.com.au for a few years now and I have always found the service (via email) very prompt and helpful.
This is not an advisory service - you make your own SMSF investment decisions, but I am very happy with the fulfillment and cost of the ATO requirements regarding all the SMSF accounting needs.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

Margaret Anne Rieck

Margaret Anne RieckSouth East Queensland, QLD

  • Verified customer

Highly Recommended!

published

As a new client I would like to say 'a huge thank you' to Jarred and Sherene for their excellent service. Their turnaround time is very fast. They are most helpful and professional. Any questions I have they are dealt with quickly and efficiently. I will continue to use their online services and I highly recommend them.

Incentivised ReviewNo

Review collected in partnership with Online Super Fund

  • Verified customer

fantastic service

published

I was let down from another super fund accountant, and once I had transferred over I started seeing results very quickly, their communication was great, I have no second thoughts of going elsewhere.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

Shane H.

Shane H.Darling Downs, QLD

  • Verified customer

Very Professional Service!

published

Very knowledgeable, efficient and prompt. I have used the Online Super Fund service for the last 2 years of my SMSF. Communication has been excellent and I highly recommend their service.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

WendyM

WendyMHobart, TAS

  • 2 reviews
  • Verified customer

Excellent service

published

Great team who are very knowledgeable and also personable with their dealings with me. I have been using them for three years now and would not change to another provider.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

Zeza

Zeza

  • 2 reviews

Great Customer Experience!

published

This is the first time I have used an online provider for my SMSF and I am very impressed with Online Super Fund service and expertise.
I found them to be efficient, prompt and thorough.
I would highly recommend their services to anyone running a SMSF.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers
A Bregiannis

A BregiannisGreater Melbourne (Metropolitan), VIC

  • Verified customer

Professional Patient Simple

published

I have been with Online Super Fund for 5 years and are happy with their service.
They are efficient, simple and on top of things crucially, when I am not.
If you would like professional partners in your SMSF, they will take care of you.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
See all answers

Review collected in partnership with Online Super Fund

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Questions & Answers

Natalie M.

Natalie M.asked

I would like to a transfer from ATO, some funds were sitting there as l had an inactive account. I am an Australian now living in NZ. I am wanting to retrieve funds under covid . Needing fund that will accept ATO payment and low fees to retrieve

No answers
Ian

Ianasked

Do you do accounting/compliance yearly for people with an smsf elsewhere?

No answers
E Brown

E Brownasked

You are saying that your investment returns are extremely high or just the service?

if service is high but the returns and growth are low...runnnnnn.

2 answers
Geoff123
Geoff123

It's an accounting service for SMSF's. You have to run the thing yourself and make your own investment decisions, like an adult. If all this confuses you then you should stick with the herd in a Union run fund.

E Brown
E Brown

I know but I am asking what is so good. How do they assist you in self managing? I think your words are quite toxic but at least you attempted to answer the best of your ability.

Get an answer from our members and Online Super Fund representatives

Details

CategorySMSF / Small Funds

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