Exceeded my expectations again.Highly recommended.
Like last Xmas I found the best price for a large Bruder toy on this site. Again I received fantastic service. Ordered a tow truck on Wednesday evening and paid for normal postage (standard $10 fee). Friday morning, less than 2 days later the parcel was on my doorstep - sent interstate by Express Post! Thank you. You did this last Xmas too!! Well packed, toy arrived in excellent condition.
Rude and plays the blame game
Was supposed to be a birthday present for my son, but for some reason the address was changed and swapped round so the apartment number became the street number. They blamed the purchaser (my sister) and disagreed that it had anything to do with their system or them.
When i spoke to Michael Timotic (store/sales manager) he told me that he was the owner and there was no one else to talk to. After saying that I don't want to go in to blaming anyone and that no one can say for sure what went wrong, he replied that the person who was wrong wa...s my sister and that she got the address wrong, so they will not change their stance on the extra payment. He refused to redeliver without payment of $9.90. After using them twice before, this is the last time. Never use this company as Michael was just rude and belligerent and couldn't care less about customer satisfaction or retention.
Placed my order on Easter Monday and was delivered Early Wednesday morning, with exactly what i wanted and in great packaging. i received confirmation emails tracking emails and a delivery confirmation email. Great Prices and Great service i will definitely be buying from here again.
First time dealing with this company resulting in an EXCELLENT experience.
Bought some animal tubes (toy plastic animals) from this site.
The site was easy to navigate.
Prices were by far the cheapest I could find online.
Delivery to a regional part of Queensland was amazingly fast.
This company seemed to have most quality well known brands I know of stocked.
They were out of stock of a few of the ones toys I was interested in but I was under the impression they regularly restock.
Rude customer service
Couldn't find the button to request gift wrapping so paid for the gift and immediately sent a request to the company. Hours later received a patronizing reply saying they didn't get to my email in time to make the changes. Together with a screen shot of where to select gift wrapping. Completely rude. I replied, but received no answer. I will never shop there again.
I phoned online toys to make sure they were a legitimate company, checked address all seamed find, so I went ahead and ordered a small item. Received item within two days in good condition. Tracking was good email responses to order prompt. Went ahead and ordered a lager item this was also received after two day. Good condition, although not packed as well as it could have been. Will defiantly use again.
Prompt delivery in Sydney two days after my late night order. The wrapping option was really helpful as I was sending a gift direct at late notice. One of their notifications went into my junk mail so I called the store and got straight through they were very helpful. Thanks.
Prompt delivery, wrapping option, good store
I placed an order for 3 items on a Friday and received the complete order by Tue of the next week so it would appear that they do actually have stock available. I had ordered a month earlier from a different online toy store and I am still waiting for 'in stock' items to arrive. The prices don't necessarily seem cheaper but for peace of mind I think I'll return to Online Toys if I order toys online again.
A confirmation email doesn't hurt
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