We did not use this,policy price was excellent all done online very easy would say the cheapest I have found do not know what the claim process is like first time customer.
Best cheap insurance you can buy!
Cheapest quality insurance on the market.. Always sending emails and updates so your never miss anything. I will always choose the company as ive never had an issue with them!
Don't know how good it is as I didn't need to call on it
Very easy to set up and seemed like good value
No claims made so can't evaluate claim process.
I think this is the 2nd time - I always go via Compare the Market
Easy to buy. Good price. Liked being welcomed home by email! Thanks. Did not have to lodge claim, so interaction was purely online without any dramas. First time as customer.
Peace of Mind
A cheap and easy to set up travel insurance that gives peace of mind should there be an emergency and knowing that it's backed by a company with a solid reputation.
Just perfect for a short journey with basic coverage needed at a great price. It was very easy to set up using the online portal and very quick as well.
Good value and easy to set up
It was my first time using Online Travel Insurance. It is user friendly very easy to fill in the form and good value for money. I wont
hesitate to use them again
- Verified customer
Weird gender default
We didn't have to use this policy, but I did have very good experience talking to the help desk when I had to sort some admin out. But... I am female, and booked to cover my male travelling partner and myself. I am the primary user noted. The email address is mine. I paid. I'm also older. Yet every email I got was addressed to my male partner. We have different surnames and my title is 'Ms'. I don't know why in this day and age such a default exists, but it's a touch belittling and a little off-putting for next time.
Not required - but Comforting to know it was there
Value for length/duration and destination was very good 'value for money'.
Caught in a big typhoon most of the time in Philippines and developed heavy chest infection (my wife got a bit sick but was probably somewhat acclimatised to conditions (although now 10yr Australian citizen).
- Verified customer
Easy to set up & affordable
Third time purchasing this travel insurance. Super easy to set up. All done online. Unable to comment on the claim process as never ended up lodging a claim (lucky me)!
Good value insurance
Good value product. Peace of mind when travelling with insurance cover. Online travel insurance offers very competitive pricing on their policies. Have used them in the past but so far havent made any claims. Easy to get a policy online.
Due to taking out the cover in January after booking flights to Denpasar. Due to no fault of mine the airline cancelled my original flight and was given no option but to fly to my destination a day earlier. I contacted your office to amend my initial policy and was told that I had to take out a new policy to make the amendment for the date change and that the policy that I took out had been amended and did not have the same cover. I explained to the customer service person that I was not to blame for the cancellation and to top it off had to pay an additional fee. I felt that there was no understanding of the change, didn't even say we will look into it. Very disappointing.
Best Value Travel Insurance
The policy was very good value and easy to set up. I fortunately did not need to lodge a claim. This is the first time I have used this company but if they remain competitive I will use them again in the future.
Peace of mind health/wise
Easy to set up and pay ... good value for a 2 week holiday in Vietnam and Cambodia when really only needed health cover.. first time user but will use again
Travel with peace of mind
The policy I purchased was good value for money easy and quick
First time using your company also it was good to know that anything happens you there to assist
- Verified customer
Easy to sign up for - luckily didn't need to use it
I organised this travel insurance on the day I departed for 4 days in China. It was affordable and hassle-free to sign up for. I didn't have to make a claim, so can't comment on the other end. My only complaint was that I was automatically added to an email marketing list that I don't think I agreed to, and that's not cool
- Verified customer
I chose this company for travel insurance for my son after an online search (through iSelect) said they were one of the cheapest. As it happened, my son needed to return quite early from his trip. I phoned the company to ask if it were possible to receive a refund for the unused portion of the travel insurance, and found the staff I dealt with to be unfailingly courteous and helpful. They initially said my request would need to be considered by higher-ups, and a guy I spoke to phoned me back several times to let me know how these considerations...were going. In the end, they granted my request (though I am not sure if they were obliged to do so) and very quickly refunded the unused amount. I now have a very high regard for Online Travel, and in fact have already used them again, for a second son who has just gone abroad.
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Questions & Answers
If my destination as below :
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia
Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."
Allianz PartnersOnline Travel Insurance
Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony
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