Easy to buy. Good price. Liked being welcomed home by email! Thanks. Did not have to lodge claim, so interaction was purely online without any dramas. First time as customer.
Simple to use
I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW.
You never know good travel insurance is until you have to use it. In this case, they were great.
Very Disappointing ! Definition of a relative obscured in the fine print!
After contacting Online Travel Insurance when our 37 year old NIECE was tragically killed in a car accident, only to informed their definition of a relative stops short of our extended family . Our daughter is one of 18 nieces and nephews!
So needless to say when we had to cancel our holiday and return to Australia - we lost a significant amount of money because we had to reschedule flights and were unable to keep hotel accommodation bookings.
This was extremely disappointing and clearly had a significant financial strain at a time when w were griving our loss.
As for the price paid it's good value but didn't had option to put emergency contact number. And also due to flight resheduled I rang them and inquired my options but felt like they just needed my money and customer service is very bad.
All in all, don't recommend to anyone.
Peace of Mind
A cheap and easy to set up travel insurance that gives peace of mind should there be an emergency and knowing that it's backed by a company with a solid reputation.
Rip off worst company ever did not honor claim don't waste your money deceiving never again so annoyed terrible comp.
I Travelled with my family overseas to lebanon and turkey , Our flights where cancelled from the turkish airline for an unknown reason , Me thinking its all good this is what insurance is for i was very mistaken after the all the inconvenience of rebooking flights, hotels, new visas taxis travel distribution , I spent apx $2200 Aud out of my pocket and when i got back to Australia i put the claim through , And they responded wanting proof of payments , reason for cancellation from airline , hotel booking receipts etc...
I provided them with a...s much info as possible credit card statements, Then they replied that they would get back to me with 10 working days , They ended up calling me today (8th working day) and they advised that under there PDS they can only cover cancellation due to strikes, plane repairs , protests , Bad weather and so on this is a joke , They came back and said that we can pay you back $12.40 , I told them they can keep it and went off my head i said this wouldn't even buy me a maccas meal , This has been the worst experience ever and typical insurance they will try and get off paying anything , from a $2000 claim they wanted to pay $12.40 , I advise you not to waste your money , I will take this up further with the department of fair trading , This is The absolute Bloody worst experience i have ever had to deal with.... One very unhappy customer i will posting my review on all social media and forums so others can be aware....
SCAM did not deliver as promised. Very BAD.
I have been using OTI since 2014 for my multiple trips each year. Never made a claim even that time I have missed the flight, I thought I would only use it if absolutely have to and in an emergency. I have made a claim this year for a lost ipad on the plane, I have forgotten to take it out of the seat pocket and within about 15 mins of realising it, I cannot go back to the gate and asked for it but instead the staff told me to report it in lost and found. Never got it back so I reported to airport security and filed a claim at OTI. I have been ...told it will take 10 days to process. After that I have received an email from senior claims officer that it has been recommended for settlement and it will take further 5 days for processing. After 5 days I rang to follow up, I have been told by the same officer that it is now sitting with accounts dept for processing and should be in my bank account shortly. Days had past no funds arrived in my account I follow up again, I have been told to wait for feedback from claims dept. After couple of days I received a claim rejected letter! SCAM!
Easy to use
This policy is very easy to set up and I feel a fir price for waht's offered..
I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it.
Just perfect for a short journey with basic coverage needed at a great price. It was very easy to set up using the online portal and very quick as well.
Good value and easy to set up
It was my first time using Online Travel Insurance. It is user friendly very easy to fill in the form and good value for money. I wont
hesitate to use them again
Online insurance billed me from my credit card without actually creating a policy! I had to request a refund of my money, which would take 7-10 days. How is it possible to bill me without creating a policy?
No longer insurance needed so I requested for a refund according to cooling off policy
Contacted them and supposed to receive a response in 23 hours which I never did receive
- Travel Insurance - Basic Plan
Weird gender default
We didn't have to use this policy, but I did have very good experience talking to the help desk when I had to sort some admin out. But... I am female, and booked to cover my male travelling partner and myself. I am the primary user noted. The email address is mine. I paid. I'm also older. Yet every email I got was addressed to my male partner. We have different surnames and my title is 'Ms'. I don't know why in this day and age such a default exists, but it's a touch belittling and a little off-putting for next time.
Didnt have to use it but experience with OTI was very easy and simple. Good value for what you get. Usually use these guys every time I travel. Good rates.
Not required - but Comforting to know it was there
Value for length/duration and destination was very good 'value for money'.
Caught in a big typhoon most of the time in Philippines and developed heavy chest infection (my wife got a bit sick but was probably somewhat acclimatised to conditions (although now 10yr Australian citizen).
Going to Bali for Schoolies - Now feel safe
Easy online - great value - I feel very safe and secure knowing that I am insured - Going to Bali for Schoolies - hoping I dont have to claim - my parents very happy that I am insured.
- Travel Insurance - Basic Plan
Easy to set up & affordable
Third time purchasing this travel insurance. Super easy to set up. All done online. Unable to comment on the claim process as never ended up lodging a claim (lucky me)!
Online Travel Insurance was recommended to me by friends that I trust. Their offer was very clear and precise, so it was easy to imagine a situation that the insurance would be needed. Fortunately, we did not any assistance, but it helped us the have peace of mind during our, extended holiday.
Great, easy and stress free.
Application was easy to complete and all correspondence was very prompt. Luckily did not have to lodge a claim while overaseas but great to have the piece of mind of the comprehensive cover. Would recommend and will be using them again for any future trips.
Good value and safe in the knowledge that it's there if I need it
I did not need to make a claim but felt comfortable with it.The policy was very easy to set up. I took it out online and having it made me feel secure
worth it just knowing your covered
this is the 2nd trip we have used OTI, was one of the cheapest we found, very simple to sign up & pay. Such a reassurance knowing you have it. One of our group became ill & had 3 nights in Shanghai hospital, blood test, ultra sounds, urine & multiple other tests. all up $15k. We haven't any experience claiming from OTI
Good value for money
Doing the comparison with other policies it was easy to set up. We did not have to claim so unable to make any further comments with regards to the process.
Good value insurance
Good value product. Peace of mind when travelling with insurance cover. Online travel insurance offers very competitive pricing on their policies. Have used them in the past but so far havent made any claims. Easy to get a policy online.
Always seems to be the best cover for a great price.
Good value. Has more cover for less than other companies.
Fortunately we hav never had to make a claim.
Used online insurance many times before, always seems the best value all round.
Under 18 travel insurance
One of very few insurance policies that made it easy to purchase for an under 18 year old travelling without an adult. Easy to review costs, including the must have snow cover for a European winter. Best value that I could find.
Questions & Answers
I booked and paid for a holiday from company A. Their advertisement showed the number of nights in each city, but did not name the hotel we were to stay with. As it turns out company A engaged company B to lock in and paid for our accommodation. On paper, all good. However, company B went into liquidation, now company A wants us to bear the cost for new accommodation. Can this be right? Any advice will be greatly appreciated.
Hi Barry, give us a call on 1800 010 078 and we'd be happy to assist with any enquiries you have. Kind regards, Tegan
If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered
Hi David, thanks for your query.
I have pasted the below information from the Product Disclosure Statement which I hope assists.
Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.
Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.
I hope this has helped answer your question!
Kind regards, Tegan
does the policy include riding motorcycle?
Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
Get an answer from our members and Online Travel Insurance representatives
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||74 years old||74 years old||74 years old||74 years old|
|Overseas Emergency Assistance||Unlimited||Unlimited||Unlimited||Unlimited|
|Accidental Death||Not Included||Not Included||$15,000||$15,000|
|Pregnancy (max weeks)||Not Included||Not Included||24 weeks||24 weeks|
|Resumption of Journey||Not Included||Not Included||$3,000||$3,000|
|Hospital Cash Allowance||Not Included||Not Included||$50 per day, up to $5,000||$50 per day, up to $5,000|
|Overseas Emergency Medical & Hospital Expenses||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||Not Included||Not Included||$10,400||$10,400|
|Permanent Disability||Not Included||Not Included||$15,000||$15,000|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||Not Included||$250||$250|
|Delayed Luggage||Not Included||$250 after 12 hours||$500 after 12 hours||$500 after 12 hours|
|Credit Card Fraud||Not Included||Not Included||$5000 (combined with Travel Documents cover)||$5000 (combined with Travel Documents cover)|
|Travel Documents / Passport||Not Included||Not Included||$5,000 (combined with Credit Card Fraud cover)||$5,000 (combined with Credit Card Fraud cover)|
|Maximum Single Item Limit||Not Included||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)|
|Luggage & Personal Effects||Not Included||$5,000||$10,000||$10,000|
|Rental Vehicle Excess||Not Included||Optional, up to $10,000||Optional, up to $10,000||Optional, up to $10,000|
|Motorbike / Moped Coverage||Included up to 50cc||Included up to 50cc||Included up to 50cc, optional extra for greater engine capacities in Adventures Pack||Included up to 50cc, optional extra for greater engine capacities in Adventures Pack|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Not Included||Not Included||Optional Extra||Optional Extra|
|Adventure||Not Included||Not Included||Optional Extra||Optional Extra|
|Snow / Ski||Not Included||Not Included||Optional Extra||Optional Extra|
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