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Online Travel Insurance

Online Travel Insurance (page 2 of 52)

Comprehensive, Basic, Essentials, etc...
4.4 from 1,034 reviews

Reviews

(608)
(319)
(47)
(9)
(51)
  • Value for Money
    4.1 (100)
  • Transparency
    3.7 (85)
  • Customer Service
    3.7 (86)
Liz S.

Liz S.Perth, WA

Reasonable price with good cover

published

Used online travel several times and thankfully not had to use it yet. Always good value with cover levels that suit my needs. Easy Online purchase. Will definitely use again

Transparency
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the nice feedback Liz!

Gill

GillSydney, NSW

  • 2 reviews

Never use so cant rate

published

Cant comment as a claim was not made and not needed
Only able to comment and test when claim is necessary
Application is no issue but that irreverent when checking for performance

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
Darren

DarrenSouth East Queensland, QLD

Would go anywhere else!

published

We wouldn't go anywhere else for travel insurance. Have only had to claim once althought we have have many o/seas travels. Have just got back to Australia from.o/seas yesterday and.while we did not have to make a claim, we would always choose Online Travel Insurance with 100% assurance based on past experience. Be honest with them when applying and they will back you 100%.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Teenager
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the wonderful feedback Darren, so great to hear!

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Messyhair

MessyhairGreater Melbourne (Outer), VIC

Easy peasy

published

Easy to buy. Good price. Liked being welcomed home by email! Thanks. Did not have to lodge claim, so interaction was purely online without any dramas. First time as customer.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Child
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's great to hear! Thanks for the review.

mick

mickGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Simple to use

published

I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW.
You never know good travel insurance is until you have to use it. In this case, they were great.

Thank you.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for sharing your claim experience Mick! Regards, Tegan

Patrick

PatrickSydney, NSW

Very Disappointing ! Definition of a relative obscured in the fine print!

published

After contacting Online Travel Insurance when our 37 year old NIECE was tragically killed in a car accident, only to informed their definition of a relative stops short of our extended family . Our daughter is one of 18 nieces and nephews!
So needless to say when we had to cancel our holiday and return to Australia - we lost a significant amount of money because we had to reschedule flights and were unable to keep hotel accommodation bookings.

This was extremely disappointing and clearly had a significant financial strain at a time when w were griving our loss.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
Charitha

CharithaGreater Melbourne (Outer), VIC

  • 2 reviews

Disappointed

published

As for the price paid it's good value but didn't had option to put emergency contact number. And also due to flight resheduled I rang them and inquired my options but felt like they just needed my money and customer service is very bad.
All in all, don't recommend to anyone.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Charitha, I'm sorry to hear you were disappointed with your experience. Is there anything at all I can do to assist or has this now been resolved? Kind regards, Tegan

Jeffck9

Jeffck9Western Australia

Peace of Mind

published

A cheap and easy to set up travel insurance that gives peace of mind should there be an emergency and knowing that it's backed by a company with a solid reputation.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's great to hear! Thanks Jeff.

Bill

BillSydney, NSW

Rip off worst company ever did not honor claim don't waste your money deceiving never again so annoyed terrible comp.

published
Transparency
Customer Service
Value for Money
DestinationMiddle East
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Insurance Cover ForAdult, Child and Teenager
See all answers
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Frederick S.

Frederick S.Perth, WA

  • 2 reviews

SCAM did not deliver as promised. Very BAD.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
Janet Firth

Janet FirthFar North Queensland, QLD

  • 2 reviews

Easy to use

published

This policy is very easy to set up and I feel a fir price for waht's offered..
I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Janet, and we look forward to insuring you on your next trip!

Just perfect

published

Just perfect for a short journey with basic coverage needed at a great price. It was very easy to set up using the online portal and very quick as well.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the nice feedback! Regards, Tegan

Lulu

LuluVictoria

  • 2 reviews

Good value and easy to set up

published

It was my first time using Online Travel Insurance. It is user friendly very easy to fill in the form and good value for money. I wont
hesitate to use them again

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Lulu! Regards, Tegan

Very bad

published

Online insurance billed me from my credit card without actually creating a policy! I had to request a refund of my money, which would take 7-10 days. How is it possible to bill me without creating a policy?

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Marc, I'm very sorry to hear about that. Has this been resolved or is there anything I can do to assist? Kind regards, Tegan

Not good

published

No longer insurance needed so I requested for a refund according to cooling off policy
Contacted them and supposed to receive a response in 23 hours which I never did receive

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Zara, I'm sorry to hear that - I will send you a private message for further details to see if I can assist. Kind regards, Tegan

Zara
Zara

Hi Tegan,
I have not received a message yet

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ADW

ADWGreater Melbourne (Metropolitan), VIC

Weird gender default

published

We didn't have to use this policy, but I did have very good experience talking to the help desk when I had to sort some admin out. But... I am female, and booked to cover my male travelling partner and myself. I am the primary user noted. The email address is mine. I paid. I'm also older. Yet every email I got was addressed to my male partner. We have different surnames and my title is 'Ms'. I don't know why in this day and age such a default exists, but it's a touch belittling and a little off-putting for next time.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi there, thanks so much for the feedback and for bringing this to our attention. I agree with you - that's not cool! I will investigate to see what's happened here and let you know what I find out. Kind regards, Tegan

Online Travel Insurance
Allianz PartnersOnline Travel Insurance
Sam C

Sam CMetropolitan Adelaide, SA

  • 2 reviews

Streamlined Experience.

published

Didnt have to use it but experience with OTI was very easy and simple. Good value for what you get. Usually use these guys every time I travel. Good rates.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Sam! Regards, Tegan

Richard

RichardMid West, WA

Not required - but Comforting to know it was there

published

Value for length/duration and destination was very good 'value for money'.
Caught in a big typhoon most of the time in Philippines and developed heavy chest infection (my wife got a bit sick but was probably somewhat acclimatised to conditions (although now 10yr Australian citizen).

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Sorry to hear you ran into a few problems on your trip Richard. But thank you for the kind words re our value for money. Regards, Tegan

MBH

MBHSydney Surrounds, NSW

Going to Bali for Schoolies - Now feel safe

published

Easy online - great value - I feel very safe and secure knowing that I am insured - Going to Bali for Schoolies - hoping I dont have to claim - my parents very happy that I am insured.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review and I hope you have an amazing time at Schoolies! Tegan

Isabelle P.

Isabelle P.Sydney, NSW

Easy to set up & affordable

published

Third time purchasing this travel insurance. Super easy to set up. All done online. Unable to comment on the claim process as never ended up lodging a claim (lucky me)!

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Isabelle! Regards, Tegan

Page 2 of 52

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Questions & Answers

David

Davidasked

Travel Insurance - Comprehensive Plan

If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi David, thanks for your query.

I have pasted the below information from the Product Disclosure Statement which I hope assists.

Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.

Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.

I hope this has helped answer your question!

Kind regards, Tegan

Phil T.

Phil T.asked

does the policy include riding motorcycle?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS

Victor Tran

Victor Tranasked

Travel Insurance - Basic Plan

If my destination as below :
Travelling to
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia

Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony

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