Travel insurance claim
Yes good value.
Just hard to be 100% sure about the policy until you lodge a claim and you go through that process but all good from taking out the policy and cost and what is offers
- Travel Insurance - Essentials Plan
- Verified customer
Was good to be covered
Was good value, very easy to set up though internet. Fortunately we did not need to use the policy, so I cannot comment if they are effective in resolving claims.
Good value insurance
Hi, I have used online travel insurance on all of my recent trips and find this company very good value for money, I had occasion to lodge a claim on a trip in 2012 and found the process easy and that it was dealt with professionally and efficiently, credit where it’s due, satisfied customer.
- Travel Insurance - Comprehensive Plan
- Verified customer
Well-priced policy for peace of mind
This is the second time I have used Online Travel Insurance for a holiday. Happily, I had no need to make a claim, but knowing I had coverage while I was travelling Europe was a huge relief. I was impressed with the pricing for my cover and will definitely use them again when I next travel.
Basic affordable cover
Most affordable I could find glad I shopped around. Basic cover for a 9 day trip for peace of mind - $65 for 2 adults. Unlimited medical - basic dental and basic luggage.
Fantastic - easy claim process
I took out comprehensive cover for myself, husband and toddler. When completing the medical section, my husband had a few conditions that wouldn't be covered, but we decided to proceed with it anyway as it was so cheap ($90) and seemed to cover quite a lot.
My toddler ended up getting sick, resulting in a hospital admission the night before our flights, so we had to cancel our trip.
I found the claims process very easy and straightforward, and it was approved within a couple of weeks. We received all our accommodation and flight expenses back, minus a $200 excess. I would definitely use Online Travel Insurance again.
- Online Travel Insurance - Multi-Trip
- Verified customer
All good until you need to step outside the square!
I take out an annual travel policy each year and this year decided to try Online Travel Insurance. Policy is due to expire the day before I return to Australia so I asked them to extend it by one day for which I was willing to pay. The customer service guy was not willing to help me in any way because his computer would ‘not allow this’. I asked to speak to his supervisor to which he replied the supervisor would contact me within 24 hours. This hasn’t happened nor has a reply to my email sent over a week ago.
Last time I will be using this company due to there complete lack of customer service!!
Insurance is reasonable but good luck contacting them when overseas
Tried to contact you from Phuket when our flight was cancelled and numbers provided did not work. Got a friend to call on our behalf from Australia at 8.10 pm and got the our office is shut recording. Travel Insurance requires a 24 hour helpline.
Its Insurance, you need it
Didnt want to pay for insurance but you need it to travel. Never claimed. They probably would have an excuse to pay out if i did like, all insurance companies. Chose this one because its cheap. Just like banks, they are there to rip us all off. Would use again...thankyou
Affordable and value for money
Online Travel Insurance was provided highly affordable travel cover that was good value for money for my holiday. The travel policy was easy to access and purchase online. I will definitely consider Online Travel Insurance in the future and highly recommended it to others.
Need it didnt use it
Knowing that we had this affordable insurance was there , made the holiday a holiday if something goes wrong were covered.Being able to do all the activities we wanted to do.
Quick trip to USA
Haven't used before but will again. The insurance was Quick and Easy to organise. Will use again when I go overseas and would expect the same reliable service. Online service very helpful for busy people.
Affordable piece of mind, I will definately be taking this policy with me next time I leave the country. It makes your holiday so much more relaxing. Thanks for being with me.
Thailand family holiday
Having such great opportunities during our holiday was wonderful, but better knowing we were covered for all things, should anything happen. Our policy was great value and very easy to set up online. No claims were needed as all was very smooth travelling. We have used Online Travel Insurance now about three times.
Great Value Travel Insurance
Online Travel Insurance offered the best value and policy plan for our holiday.
It was very easy to choose the right cover and purchase online.
They offered a 10% discount off as well which was great.
Will definitely buy from them again.
Peace of mind
We found the policy was affordable and covered everything that we needed for our seven week trip. We had no trouble with applying and paying for it online. Apart from a two hour delay on one of our flights our trip went so smoothly that we didn’t need to make a claim. We would highly recommend On Line Travel Insurance to anyone that needs peace of mind whilst travelling.
value for money
I have been using this company for the third times. Touch wood doesn't need to claim anything. But it's worth being covered. I will be using this company for any of my trips.
Never ever use again
lodge a claim as my mobile phone was stolen and was rejected for some stupid reasons. Mobile phone was left on the table and was advise tht I did not look after it properly, a police report was made and I do not know what other evidence they need
Travel Insurance made easy
The policy I purchased was perfect. It was affordable and consisted of everything that I required. It was so eay to set up and purchase. Thank goodness I didn't have to use it, but it was definitely peace of mind knowing it was there.
Exceptional Value for Money
Went online to find a better value for money insurance cover than my usual insurer and discovered Online Travel Insurance. Got the same cover for half the cost. Will return.
Questions & Answers
If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered
Allianz PartnersOnline Travel Insurance
Hi David, thanks for your query.
I have pasted the below information from the Product Disclosure Statement which I hope assists.
Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.
Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.
I hope this has helped answer your question!
Kind regards, Tegan
does the policy include riding motorcycle?
Allianz PartnersOnline Travel Insurance
Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
If my destination as below :
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia
Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."
Allianz PartnersOnline Travel Insurance
Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Contact Number||1800 010 078||1800 010 078||1800 010 078||1800 010 078||1800 010 078|
|Address||310 Ann Street, Spring Hill QLD 4000, Australia||310 Ann Street, Spring Hill QLD 4000, Australia||310 Ann Street, Spring Hill QLD 4000, Australia||310 Ann Street, Spring Hill QLD 4000, Australia||310 Ann Street, Spring Hill QLD 4000, Australia|
|24-Hour Phone Contact||No||No||No||No||No|
|Online Live Chat||No||No||No||No||No|
|Maximum Age Covered||74 years old||74 years old||74 years old||74 years old||74 years old|
|Overseas Emergency Assistance||Not Covered||Unlimited||Unlimited||Unlimited||Unlimited|
|Accidental Death||$15,000||$15,000||$15,000||Not Included||Not Included|
|Emergency Dental||Not Included||$1,000||$1,000||$1,000||$1,000|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||Not Included||Not Included|
|Resumption of Journey||$3,000||$3,000||$3,000||Not Included||Not Included|
|Hospital Cash Allowance||Not Included||$50 per day, up to $5,000||$50 per day, up to $5,000||Not Included||Not Included|
|Overseas Emergency Medical & Hospital Expenses||Not Included||Unlimited||Unlimited||Unlimited||Unlimited|
|Loss of Income||Not Included||$10,400||$10,400||Not Included||Not Included|
|Permanent Disability||Not Included||$15,000||$15,000||Not Included||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||$250||$250||$250||Not Included||Not Included|
|Delayed Luggage||$500 after 12 hours||$500 after 12 hours||$500 after 12 hours||$250 after 12 hours||Not Included|
|Credit Card Fraud||Not Included||$5000 (combined with Travel Documents cover)||$5000 (combined with Travel Documents cover)||Not Included||Not Included|
|Travel Documents / Passport||Not Included||$5,000 (combined with Credit Card Fraud cover)||$5,000 (combined with Credit Card Fraud cover)||Not Included||Not Included|
|Maximum Single Item Limit||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||$3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)||Not Included|
|Luggage & Personal Effects||$10,000||$10,000||$10,000||$5,000||Not Included|
|Rental Vehicle Excess||Optional, up to $10,000||Optional, up to $10,000||Optional, up to $10,000||Optional, up to $10,000||Not Included|
|Motorbike / Moped Coverage||Included up to 50cc, optional extra for greater engine capacities in Adventures Pack||Included up to 50cc, optional extra for greater engine capacities in Adventures Pack||Included up to 50cc, optional extra for greater engine capacities in Adventures Pack||Included up to 50cc||Included up to 50cc|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Not Included||Not Included|
|Adventure||Optional Extra||Optional Extra||Optional Extra||Not Included||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Not Included||Not Included|
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