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Online Travel Insurance

Online Travel Insurance (page 4 of 52)

Comprehensive, Basic, Essentials, etc...
4.4 from 1,035 reviews

Reviews

4.4

1,035 reviews
5
(608)
4
(319)
3
(47)
2
(9)
1
(52)
  • Value for Money
    4.1 (101)
  • Transparency
    3.6 (86)
  • Customer Service
    3.6 (87)
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Deb

DebMid North Coast, NSW

Great Value & Service

published

Second time with OTI (incl Adventure pack) as the best value & product covered our needs
Online system is easy to use. Policies are easy to understand and reference what is covered
First time we needed make a claim (damaged camera) online lodgement was easy. Had a reply same day & reimbursed within 3 days. Thanks OTI, happy customer

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Deb, Regards, Anthony.

Terrible experience

published
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, I'll be in touch. Regards, Anthony.

Excellent experience

published

I’ve never had to make a claim before in my many years of travelling but this time I did. I was worried the process would be difficult and require much back and forth. However, what I experienced was an easy online process which concluded favourably within a few days. I will definitely be using these guys again next time I travel.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Pat, thanks for the feedback, it's appreciated! Regards, Anthony.

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Solomon

Solomon

  • 2 reviews

Travel with peace of mind

published

The policy I purchased was good value for money easy and quick
First time using your company also it was good to know that anything happens you there to assist
Thank you

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Solomon, thanks for the review! Regards, Anthony

Stephanie

StephanieSydney, NSW

Great value!!!

published

Very good value for money, compared to other travel insurance companies. I highly recommend Online Travel Insurance, and will definitely be going with them again.
Very happy with their service

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Stephanie! Regards, Anthony

Breaking own policies!!!!

published

Thought when I lodged my claim it would be simple! Water damaged phone on holidays in Thailand. I provided all documentation and waited out my 10 business day outcome. I call at 1pm on the 10th business day to be told they havent looked at it yet but someone will get to you today before 8pm. Already disgusted i called at 645pm to see if I should start replacing my phone to hear a recording to call between business hours! I have not had a phone or been contactable by work friends or family for two weeks now!! This is unacceptable after purchasing comprehensive cover!!

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hello Craig, I'll be in touch. Regards, Anthony.

Shani T.

Shani T.Sydney, NSW

I'm sorry. the customer service have no knowledge to help. they made me hold for several times.

published

did lodge a claim. but cannot claim anything. because it's not part of my product summary. n the lady took more than half an hour to explain me this. kept me holding again and again and asking me the same question

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hello Shani, I'll contact you with more details. Regards, Anthony.

Disappointing

DisappointingSydney, NSW

  • 2 reviews

Terrible Policy please read product disclosure statement you are not covered if your carrier cancels

published

This is the first time using this Insurer, I chose the Essentials Plan which advised in 'bold' cancellation was covered. The carrier cancelled the flight and I was left stranded overseas, this policy does not cover additional cost associated with having to get emergency alternate flights as it would suggest when purchasing. Very disappointing

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, I'll be in touch. Regards, Anthony.

Wayne

WayneGreater Melbourne (Outer), VIC

  • 2 reviews

Like your passport, this is a must have!

published

Travelling overseas is exciting and full of discovery, but it also could present incidents or situations which cannot be expected or planned - like lost luggage through to hospital treatment. I have always travelled with security of a policy that is jam packed full of cover, and OTI offer this selection with an easy purchase process. This is my 4th trip using OTI! Fortunately I have not needed to make a claim. OTI are my preferred provider for travel insurance!

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Wayne! Regards, Anthony.

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Darryl

DarrylMetropolitan Adelaide, SA

Travel insurance claim

published

Yes good value.
Just hard to be 100% sure about the policy until you lodge a claim and you go through that process but all good from taking out the policy and cost and what is offers

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Darryl! Regards, Anthony.

Claude Goddard

Claude GoddardGreater Melbourne (Outer), VIC

Was good to be covered

published

Was good value, very easy to set up though internet. Fortunately we did not need to use the policy, so I cannot comment if they are effective in resolving claims.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Claude, hope you had a great trip! Regards, Anthony.

Brian

BrianBallarat

  • 2 reviews
  • 2 likes

Good value insurance

published

Hi, I have used online travel insurance on all of my recent trips and find this company very good value for money, I had occasion to lodge a claim on a trip in 2012 and found the process easy and that it was dealt with professionally and efficiently, credit where it’s due, satisfied customer.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Brian! Regards, Anthony.

Lauren V

Lauren VPerth, WA

Well-priced policy for peace of mind

published

This is the second time I have used Online Travel Insurance for a holiday. Happily, I had no need to make a claim, but knowing I had coverage while I was travelling Europe was a huge relief. I was impressed with the pricing for my cover and will definitely use them again when I next travel.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Lauren! Regards, Anthony.

Amy

AmyPerth, WA

Basic affordable cover

published

Most affordable I could find glad I shopped around. Basic cover for a 9 day trip for peace of mind - $65 for 2 adults. Unlimited medical - basic dental and basic luggage.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Amy, glad to hear you were happy with us! Regards, Anthony.

Holly

HollyGreater Melbourne (Outer), VIC

Fantastic - easy claim process

published

I took out comprehensive cover for myself, husband and toddler. When completing the medical section, my husband had a few conditions that wouldn't be covered, but we decided to proceed with it anyway as it was so cheap ($90) and seemed to cover quite a lot.
My toddler ended up getting sick, resulting in a hospital admission the night before our flights, so we had to cancel our trip.
I found the claims process very easy and straightforward, and it was approved within a couple of weeks. We received all our accommodation and flight expenses back, minus a $200 excess. I would definitely use Online Travel Insurance again.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Holly, sorry to hear about the trip but glad to hear we were able to help out. Regards, Anthony.

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Lorraine M

Lorraine MIllawarra, NSW

  • 7 reviews
  • 2 likes

All good until you need to step outside the square!

published

I take out an annual travel policy each year and this year decided to try Online Travel Insurance. Policy is due to expire the day before I return to Australia so I asked them to extend it by one day for which I was willing to pay. The customer service guy was not willing to help me in any way because his computer would ‘not allow this’. I asked to speak to his supervisor to which he replied the supervisor would contact me within 24 hours. This hasn’t happened nor has a reply to my email sent over a week ago.
Last time I will be using this company due to there complete lack of customer service!!

2 comments
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Lorraine, I'll be in touch with more information. Regards, Anthony.

Lorraine M
Lorraine M
Greg

GregSydney, NSW

Insurance is reasonable but good luck contacting them when overseas

published

Tried to contact you from Phuket when our flight was cancelled and numbers provided did not work. Got a friend to call on our behalf from Australia at 8.10 pm and got the our office is shut recording. Travel Insurance requires a 24 hour helpline.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance
Mcscootie101

Mcscootie101Perth, WA

Its Insurance, you need it

published

Didnt want to pay for insurance but you need it to travel. Never claimed. They probably would have an excuse to pay out if i did like, all insurance companies. Chose this one because its cheap. Just like banks, they are there to rip us all off. Would use again...thankyou

Affordable and value for money

published

Online Travel Insurance was provided highly affordable travel cover that was good value for money for my holiday. The travel policy was easy to access and purchase online. I will definitely consider Online Travel Insurance in the future and highly recommended it to others.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Damien, thanks for recommending us! Regards, Anthony.

MChambers3809

MChambers3809Central Highlands and Goldfields, VIC

  • 2 reviews

Need it didnt use it

published

Knowing that we had this affordable insurance was there , made the holiday a holiday if something goes wrong were covered.Being able to do all the activities we wanted to do.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review! Regards, Anthony.

Page 4 of 52
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Questions & Answers

David

Davidasked

Travel Insurance - Comprehensive Plan

If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi David, thanks for your query.

I have pasted the below information from the Product Disclosure Statement which I hope assists.

Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.

Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.

I hope this has helped answer your question!

Kind regards, Tegan

Phil T.

Phil T.asked

Online Travel Insurance

does the policy include riding motorcycle?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS

Victor Tran

Victor Tranasked

Travel Insurance - Basic Plan

If my destination as below :
Travelling to
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia

Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony

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