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OnlineLighting.com.au

OnlineLighting.com.au

4.8 from 965 reviews · View Statistics

Reviews

  • Product Quality
    2.7 (6)
  • Return Claim MadeYes (2) · No (4)
  • Shipping
    2.7 (3)
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Murray

MurraySydney, NSW

Wrong advice and wrong product

published

I asked online lighting for advice on a replacement bulb and they recommended a different brand that would be suitable ($25 each). I ordered four bulbs only to find that they blew the circuit and two other lightbulbs. Even though I followed their (incorrect) advice I still got charged for the broken bulb and a $15 "restocking charge", meaning that after the refund I was $40 out of pocket. Found the replacement bulbs I actually needed from a different stockist for $6 each.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OnlineLighting.com.au
Online L.OnlineLighting.com.au
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Pat

PatSouth East Queensland, QLD

  • Verified customer

Product description stitch up

published

The description of the fitting purchased was untrue and false, I ended up having to purchase another more expensive product for my needs to be met. Accessory not 5 pack.

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Product Quality
Shipping
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1 comment
OnlineLighting.com.au
Online L.OnlineLighting.com.au
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Suzanne

SuzanneSydney, NSW

Dimmer function isn't so good

published

I selected these lamps purely for the dimmer function but both lamps I purchased have a tendency to flicker on dim. Also, to turn off after being on dim, they have to go back up to full brightness first, which isn't so relaxing when you are about to go to sleep! Also, took over two weeks to arrive, not the 1-2 days advertised.

Product Quality
Shipping
Incentivised ReviewNo
2 comments
OnlineLighting.com.au
Online L.OnlineLighting.com.au
Suzanne
Suzanne
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Not quite what I ordered...

published

I ordered a 3 stage touch, dimmable, bankers lamp. What I got was a bankers lamp with touch on/off only. As it took quite a while for the lamp to arrive and I am very busy, I couldn't be bothered organising a return - at least it works - but I'm disappointed that I did not get what was advertised and what I really wanted.

Product Quality
Shipping
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Julia

JuliaSydney, NSW

i think the wrong product was delivered

published

can you get in touch to tell me what to do please? Do i contact you directly? can I exchange and get the correct product? thank you, I look forward to your reply

Incentivised ReviewNo
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Greg

GregGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Would not recommend - Buy elsewhere

published

Light arrived and found it had several issues including damaged box that appeared to have been dropped, box appeared to have been previously opened, and light had several scratches. Emailed that I wasn't very happy and was asked to send photos, emailed photos and was then contacted and negotiated a price reduction and kept the light. Note the person I spoke to was a bit of a smart *** and wasn't very impressive in their customer skills. Then when installing light found more damage again - a very heavy gouge in the sensor shroud. Would not use again, and would not recommend to others at all.

Incentivised ReviewNo
Return Claim MadeNo
2 comments
OnlineLighting.com.au
Online L.OnlineLighting.com.au
Greg
Greg

Again the smart a** comments. You people need a lesson in customer relations. Avoid these people complete knobs.

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Poor quality- flimsy and weak light

published

I was disappointed to receive this uplighter. The dimmer switch feature is not smooth and the light bulb is weak.
When built efficiently, the light still does not stand tall and bends.
The email I received about a refund was not satisfactory either. I was asked to return the light to the warehouse but I am not mobile so that would not be possible.
Not good. I would not recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OnlineLighting.com.au
Online L.OnlineLighting.com.au
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FGR

FGRNorth Western Region, NSW

Dylan 4.5W LED Touch Table Lamp

published

This lamp is absurd. Despite extolling the power saving virtues of LED, the power button stays illuminated when off, therefore permanently using power! The only way to prevent that is to turn off at the power point.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Fabulous service but faulty light

published

Service was so quick, prompt and helpful but unfortunately the light was faulty. Would buy there again though for sure.

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Andrew

Andrew

  • 3 reviews
  • 3 likes
  • Verified customer

Supplied the wrong goods and don't answer requests to sort it out

published

As the title says, they supplied the wrong goods and don't want to communicate about it to get it sorted out.

1 comment
OnlineLighting.com.au
Online L.OnlineLighting.com.au

Please see Andrews follow up review dated Oct 11, 2018
https://www.productreview.com.au/r/onlinelightning-com-au/2028530.html

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Review collected in partnership with OnlineLighting.com.au

Mary

Mary

  • 3 reviews
  • 4 likes
  • Verified customer

Shades were chipped

published
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Review collected in partnership with OnlineLighting.com.au

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Questions & Answers

Shirlet H

Shirlet Hasked

Hello Online Lighting
Sorry to take so long but I was disappointed with the colour of my lights.I thought they were much darker grey.They are still in the box in the garage.
Just wondering if it is possible to return them and exchange for black?
Kind Regards
Shirley Howard

1 answer
OnlineLighting.com.au
Online L.OnlineLighting.com.au

Hi, Thank you for your enquiry. Please see link below re all the return info.
https://onlinelighting.com.au/returns-info.html
Regards Onlinelighting sales team

Jayne Christiansen

Jayne Christiansenasked

The kade gu10 single spotlight white- SK-B1-WH code:sku303429
The glass shade for it was broken in the packaging can it be replaced Please

1 answer
OnlineLighting.com.au
Online L.OnlineLighting.com.au

Hi, Yes this can be replaced. You can call me on 02 9939 3000. Regards Ara

Lawrie

Lawrieasked

Hi there
Where are you based please?
Now the difficult question:
Would you please advise what brand of LED downlight (10W-25W approximately) is the most reliable - all the reviews of brands I've managed to find give pretty much all brands a very low rating for reliability and actual warranty experience - price to me is not the most important consideration.
Being dim-able is important.
Your advice will be appreciated.
Kind regards
Lawrie Mitchell

No answers
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