Great technical support
We have ADSL and have been OntheNet customers since 2005. We have always found the technical staff to be very knowledgeable and able to solve any internet connection issues which arose over the years. Just recently we were having frequent dropout issues and once again OntheNet Support were great - easy to talk to, very helpful and able to quickly fix the problem. Keep up the great work OntheNet!
Service is above and beyond
I have been a customer of onthenet for more than 20 years. In all these years whenever I have needed assistance they have always patiently helped me with a solution to the problem.
A good example of a local company that provides great service
ADSL service through Telstra wholesale, I have been with them for 15 years from Dial Up Internet and they have always been professional and knowledgable on what they are selling. The call centre is local on the Gold Coast as well so big plus to speak to someone who knows the Gold coast and its challenges.
Thank heavens my domain is with OntheNet
I've now been with OntheNet for my domain/email for over 10 years and I it has been a wise choice. The only time we notice our provider is when something isn't working properly, and when my emails aren't working it affects my business very quickly. One phone call and I'm talking to a knowledgeable tech within minutes. So far they have always been able to solve my problems pretty much instantly and that saves me time and money. If you're a small business they're a very smart choice.
Find out how OntheNet ADSL compares to other Internet Service Providers
Know better, choose better.
I have been with On The Net on the Gold Coast for over 10 years now and have found them to be excellent. Their service is great and they reward loyalty - they look after their customers. I would have no hesitation in recommending them to anyone looking for a reliable service provider.
Best ISP on the Gold Coast
We've been using with OTN for nearly 20 years in various ways (Dialup, ADSL, EoC, Fibre) and they never disappoint. Excellent service and you get to speak with a real person every time.
Definitely not TPG
Having been a customer for 5 years, after months of issues with TPG overselling, their service became pathetic, with timeouts & buffering most days @ the same times.
Add to that non existent [or should I say incompetent] TPG service I decided to go with OnTheNet a local Gold Coast provider.
I had my own VOIP modem router that was new [TPG said I needed this but it made absolutely no difference to their issues or fix anything that was supposedly wrong] so did not take OnTheNet's VOIP service just naked DSL
The difference was night & d...ay immediately. No more problems! OnTheNet even assisted by using teamviewer to fix the settings on my router to suit my longtime VOIP provider. Well beyond expectations & it is good to get an Aussie on the other end of the phone, that's for sure. Deal locally & provide other deserving locals with work.
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