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OPSM

Reviews

  • Product Quality
    2.8 (111)
  • Return Claim MadeYes · No (142)
  • Shipping
    1.4 (11)
  • Customer Service
    2.6 (107)
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Terrible service.

published
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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion
1 comment
OPSM
Customer SupportOPSM
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Contact Lens

published

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Luna

Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Ann Carter

Ann CarterPerth, WA

Excellent customer service

published

We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelmont WA
1 comment
OPSM
Customer SupportOPSM
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Victor

VictorSydney, NSW

Dishonourable behaviour

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWestfield, Chatswood, NSW
3 comments
OPSM
Customer SupportOPSM
Victor
Victor

vlewis93@gmail.com

OPSM
Customer SupportOPSM

Thank you, Victor! We have sent you an email to follow up with your feedback,

Kind regards,
The OPSM Team

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Terrible service and overall experience

published

OPSM made a mistake with order, failed to communicate, tried to hike up cost due to their mistake and had overall terrible service and poor communication about the order, WOULDN'T RECOMMEND
Side note attended different store and will had poor service

Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
2 comments
OPSM
Customer SupportOPSM
Jacqueline M.
Jacqueline M.
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chrissy

chrissyPerth, WA

  • 3 reviews

Bad Customer Service

published

Waited 30mins in store whilst consultant was serving another person in store. Optometrist came out with a customer and asked consultant to help him choose glasses and we were not acknowledged at all or asked if we needed help! Very poor customer service.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKarrinyup, WA
1 comment
OPSM
Customer SupportOPSM
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Worst customer experience I've ever had

published

Had been a long-standing OPSM customer but was recently treated very poorly in the Southland (VIC) retail store that resulted in me having to travel interstate without my contact lenses. The attitude and service level was the worst I have ever experienced. IT systems and record keeping appear to be very poor. Avoid at all costs!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthland Victoria
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Don’t have one

Don’t have oneMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRundle Mall
1 comment
OPSM
Customer SupportOPSM
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Matt

MattMetropolitan Adelaide, SA

  • 3 reviews

Customer service was excellent. Product was terrible

published

Great service and friendly staff.
My first time in 30 years of wearing glasses I had to buy plastic lenses since they no longer make glass.
The new plastic lenses have lasted me Just over 1year and they need replacing.
I have never had a set of lenses last less than 3years before.
For people who don't work in an office environment, I would not recommend plastic lenses. There are still some places that sell glass. It's cheaper in the long term.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationElizabeth SA
4 comments
OPSM
Customer SupportOPSM
Matt
Matt
OPSM
Customer SupportOPSM
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Jeff

JeffGreater Melbourne (Outer), VIC

  • 5 reviews

Not very happy...

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouth Morang
1 comment
OPSM
Customer SupportOPSM
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Trac

Trac

  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHallshead WA
1 comment
OPSM
Customer SupportOPSM
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Poor Customer Support

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeorge Street, Sydney
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Deb

DebSouth East Queensland, QLD

If I could rate zero stars I would!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKippa Ring and Toombul QLD
1 comment
OPSM
Customer SupportOPSM
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Brice

BriceSydney, NSW

  • 6 reviews
  • 1 like

They could be the best if they changed the delivery courier..

published

I used to subscribe my contact lens for nearly a year but it was never delivered on time.
They were delay a month in average.

I emailed if they could change the courier partner but they did not want.
So I just canceled the subscription.

What a shame that they lose customer by their stubborn system and worst business partner.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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Concerned

ConcernedSydney

  • 2 reviews

Once they grab your money THEY DON'T CARE!

published

I was tested and prescribed 2 plastic lenses for my own frames.The price was $880. After waiting over a month, I tried them on, and I mentioned that I could not see clearly at a distance. They replied that I "needed to get used to them". I could also see strange blue halos around straight lines. I wore them for over 2.5 weeks, and nothing changed. I returned to speak to optometrist. He tried to tell me that my eyes had changed and it was not his fault. All he could offer me another pair of lenses at half price.
This was the 1st time I had tried OPSM and I will never use them again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTuggerah
1 comment
OPSM
Customer SupportOPSM
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Jamie W.

Jamie W.

  • 2 reviews

What a joke

published

Went into the local Warnbro store . Optometrist came out yelling and saying “no more customers” . Told by the lady at the counter best to just cancel you appointment . No chance to reschedule, just more time for me to leave the store . Left feedback online and still no response . Never going back again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarnbro WA
1 comment
OPSM
Customer SupportOPSM
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Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKippa Ring
1 comment
OPSM
Customer SupportOPSM
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KTc

KTcPerth, WA

  • 3 reviews
  • 4 likes

Mansplaining

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth City Hay Street Mall
1 comment
OPSM
Customer SupportOPSM
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Lili

LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside Queensland
2 comments
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

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Page 1 of 8
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Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

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