?
? !
1 photo
OPSM
1.9 from 509 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (114)
  • Return Claim MadeYes · No (146)
  • Shipping
    1.4 (11)
  • Customer Service
    2.6 (110)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Jamie W.

Jamie W.

  • 2 reviews

What a joke

published

Went into the local Warnbro store . Optometrist came out yelling and saying “no more customers” . Told by the lady at the counter best to just cancel you appointment . No chance to reschedule, just more time for me to leave the store . Left feedback online and still no response . Never going back again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarnbro WA
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!

Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKippa Ring
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
KTc

KTcPerth, WA

  • 3 reviews
  • 4 likes

Mansplaining

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth City Hay Street Mall
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Lili

LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside Queensland
2 comments
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

Similar opinion? Write a review on ProductReview.com.au!
silvie888

silvie888Greater Melbourne (Outer), VIC

  • 7 reviews
  • 7 likes

Wish I'd read the reviews here before making the appointment

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFrankston
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
David S

David S

  • 3 reviews

Good Service but Greedy organisation

published

I have been with OPSM for 15+year and we spend $1000 every year. Their glasses come in protective cases taht make them bulky and unpractical. In the old days OPSM would add value by providing a more useful $2 soft case or a cloth bag etc. Now days not the case, NO more freebies with your glasses like the old days. Great product and service and you pay the price, but stop being so frugal and Greedy OPSM, does everything always need to be about profit?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCity, altona and watergardens
3 comments
OPSM
Customer SupportOPSM
David S
David S

I guess that was not our experience, I was advised by your staff they no longer carry additional accessories and to to go to the local $2 shop and try there.

OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
HNN

HNNSydney, NSW

Their customer service is terrible.

published

I have been with OPSM for years and order my contact lenses through OPSM online. My recent purchase at 12 December hadn’t arrived yet, the first time they sent it to WA instead of NSW and they shipped it again but not arrived yet and no one answers my emails and when I call they forward me to toll services which seems have lost the track of my purchase. I’ve been out of my contacts for a while and no one seems caring about this in OPSM online. If you can’t trust your delivery service, you lose the trust of your customers!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
OPSM
Sunglass H.OPSM
HNN
HNN

3643856RPL, I have been on the phone with your customer service and nothing still happening!

OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Willyeckerslike

WillyeckerslikePerth, WA

  • 14 reviews
  • 4 likes

Three months of severe headaches and SPAM

published

I went to get my yearly prescription glasses and I had my eye test as usual and got the results (It was a casual/replacement optition) I got my new glasses and a week or so later had headaches start, I never knew what was causing it. I got my prescription and work paid for safety glasses for me. After a few months of headaches I visited the doctors and then another optitian. It turns out I had totally the wrong prescription. Took it on the chin $$$ Now they spam me, click unsubscribe and they keep coming. type stop on the texts it says I am unsubscribed only to receive more. One customer who will never ever revisit.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBaldivis
2 comments
OPSM
Customer SupportOPSM
Willyeckerslike
Willyeckerslike
Similar opinion? Write a review on ProductReview.com.au!

Poor experience at OPSM Balmain

published

Extremely disappointing experience here with my family. We thought we would give OPSM a go; we normally go to a different optometrist in the area.

We won't be coming back. The optometrist we saw, [name removed] was extremely unprofessional.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationBalmain
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Zora

ZoraGreater Melbourne (Outer), VIC

  • 2 reviews

rude staff

published

very rude, lazy, staff, cant explain how they can be so not interested in their job. Today I went there, willing to spend, very likely $1000, but after that rude attitude, decided to walk out. With the excellent service at Costco, wondering what are they thinking. Rude, rude, rude!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationEpping, Melbourne
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
daz

daz

  • 21 reviews
  • 8 likes

cranbourne opsm bad service and wow

published

opsm cranbourne run quickly away if u can they tried to charge me normal readinf glasses rayban didnt want them $427 short distance read glasses couldnt wait to get out of there total rip off Specsavers much cheaper and has more glasses and customer service much better wonder why no one inside there much opsm u need to stop trying to over charge a customer plus u optomistrist he just a idiot saying what he said in the room to me opsm dont go unless u want u money in your pocket empty

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Elle S.

Elle S.Sydney, NSW

Terrible service.

published

At Bondi junction.
Today while im in a consultation another member of staff was been pressured by another customer on two occasion she proceeded to bang on the door to hurry up. This is not very professional as my optometrist was testing my eyes. We were interrupted twice due to this. I felt that we were rushed. Later on when i was choosing my glasses the same member staff pressurizing me to hurry up and made decision on frames. Once again caused me more stress by her action.
How ever My husband was happy with the other member of staff. My husband had already paid for himself but for me i won’t be back due to this staff member. Her name is “ MIA”

Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Michael

MichaelBraddon 2612, ACT

  • 9 reviews
  • 2 likes

Keep returning and still not the right prescription

published

I’ve had to return and they change the type of lense but I keep saying it’s the script. They do not listen. I have to pick up another glasses. I know they won’t be right because of the script.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGungahlin
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Simon DD

Simon DDSydney, NSW

Can't order prescription lenses for glasses online

published

This is mind-boggling. You can order frames from their website but you cant order prescription lenses with them. Beyond belief in 2020.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Jean

JeanSydney, NSW

  • 2 reviews
  • 1 like

Wrong script - third family member - what’s going wrong

published

Three family members have had their eyes tested and their glasses are wrong scripts. My dads glasses had two different lenses in one pair. My other half’s new glasses are supposed to be stronger yet he can’t see distance with new script but can with old glasses with so called less strength. My sister had to go back three times and still here are wrong. Some staff don’t adjust or clean new glasses just say they are correct

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Kevin

KevinPerth, WA

Wrong Script!!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationperth
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Dave

Dave

  • 2 reviews
  • 2 likes

Not happy

published

Customer for over 35 years and no complaints in the past
Recently supplied frames from another opsm
Store after having eye test and needing new script
A months wait and lots of excuses and still no glasses

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Betty

BettyKimberley, WA

  • 3 reviews
  • 6 likes

Worst service & smart alec's

published

Well I went back to the store to have my glasses adjusted yet again (over 6 visits now). Still not right. What is with people just lunging at your face & grabbing glasses off your face. Shoving them back on, way too close to your face (which hurts). Ignorant. Please use your words. Its bad enough you have no training. Just having a crack. No idea what your doing. I would not even give you a rating of Terrible, but there is no lower choice on your selection. Wonder why!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBROOME WA 6725
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Customer

Customer

  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHighpoint
3 comments
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Mike G.

Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBarkly Square Store in Brunswick, Victoria
1 comment
OPSM
Customer SupportOPSM
Similar opinion? Write a review on ProductReview.com.au!
Page 2 of 8
See all OPSM reviews

Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

See all OPSM questions

Get an answer from our members and OPSM representatives

OPSM

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(114)
Framesbuy

Framesbuy

4.6
(108)
AusSpecs

AusSpecs

4.6
(109)
Lensworld

Lensworld

4.4
(108)
Clearly

Clearly

4.1
(553)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(433)
Maui Jim

Maui Jim

4.4
(69)
Vision Direct

Vision Direct

3.7
(2,562)
Next

See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.