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OPSM
1.9 from 509 reviews · View Statistics

Reviews

  • Product Quality
    2.8 (114)
  • Return Claim MadeYes · No (146)
  • Shipping
    1.4 (11)
  • Customer Service
    2.6 (110)
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customers

customersSydney, NSW

  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
1 comment
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Stephen

StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

1 comment
OPSM
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Jadam

JadamSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

This is a store that understands customer service, best manager ever.

published
1 comment
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Doonya

DoonyaLaunceston, TAS

  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

1 comment
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Traumatic experience

published
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PMar

PMarSouth East Queensland, QLD

  • 6 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

published
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2 comments
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PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

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Olga

Olga

  • 3 reviews
  • 4 likes

Still waiting for my glasses

published
2 comments
OPSM
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Olga
Olga
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OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

3 comments
OPSM
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Tits
Tits

Absolutely not

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Gerald H.

Gerald H.Perth, WA

Decent service, poor product recommendations

published
1 comment
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Gael

GaelPerth, WA

  • 3 reviews
  • 1 like

Dubious product quality

published
3 comments
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Gael
Gael
OPSM
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Chenny

ChennyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 8 likes

DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE

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1 comment
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The girls at the sunnybank plaza store are so friendly and professional, I felt very comfortable.

published

I am totally satisfied. All 3 pairs of glasses are spot on perfect. I have a pair of glasses for driving. A pair for reading and a pair for driving

1 comment
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Katherine

KatherineAU

  • 8 reviews
  • 2 likes

Friendly, knowledgeable, giving staff with high quality service and products

published

I love going to opsm. The stores are bright and beautiful with lots of quality stock. The staff are Friendly, knowledgeable, and giving with high quality service. I also find the turn around on my orders faster. Plus the optometrist went over and above to give me extra info -can’t recommend them highly enough!

1 comment
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nivicome

nivicomeSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

Scratched lenses

published

My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.

1 comment
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Dees

DeesGreater Melbourne (Outer), VIC

  • 5 reviews
  • 3 likes

Great service

published

I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.

1 comment
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Awful in store and follow up service - North Sydney

published
5 comments
OPSM
Customer SupportOPSM
Alacoque Welsh
Alacoque Welsh
OPSM
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Have my doubts about OPSM

published

Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.

1 comment
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Tabitha S.

Tabitha S.Pilbara, WA

Fine scratches in a pattern appeared within days

published
7 comments
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Customer SupportOPSM
Tabitha S.
Tabitha S.

Good morning, thank you for your response. My contact number is 0437271778

OPSM
Customer SupportOPSM

Thank you for providing that, we have lodged a case to management with reference no. 2912235 and you will be contacted within 2 business days to discuss. Thanks and have a good day.

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Britx

BritxPerth, WA

  • 4 reviews
  • 4 likes

Rip off

published

Visited Baldivis Opsm for my regular check. The test found I didn't need a new prescription but still pressured me into buying a pair of glasses as they were "free" on my health insurance. I asked if my previous expensive eye scan had changed, he said no idea as we don't have the scan it was last when someone else took over the practice.

5 comments
OPSM
Customer SupportOPSM
Britx
Britx

0405 053 098

OPSM
Customer SupportOPSM

A case has been lodged with reference no. 2912262 and you will be contacted within 2 business days to discuss. Thank you and have a good afternoon.

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Shell

ShellHunter Region, NSW

  • 4 reviews
  • 6 likes

Unreliable

published

Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy

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Page 3 of 8
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Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

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