Reviewer Photos & Videos
Little ones first eye test
I had the pleasure of taking both my children aged 6 and 4 to OPSM Liverpool. We had the pleasure of meeting with Shahib Samadi for an eye test. He was highly professional and comprehensive with his testing. He interacted beautifully with both my children making them feel very safe and comfortable during the examining. Highly recommend and will defiantly be going back for future testing.
Poor service From TTP store
Had a 1130 am appointment for a HR license eye test , when I phoned for the appointment I told the person on the phone it was for a HR license eye test , when I arrived at appointment I was told I had only a 30 min appointment and would have to come back another time for the rest which as I work away is not at all useful to me so now will have to phone around and also phone sa license to defer and have more time so thanks for nothing OPSM tea tree plaza will never use you again
Excellent Service, Speciality Optometrist
Having only just received a new pair of prescription glasses ( from an independent optometrist) I was experiencing ongoing balance and focus issues. I have a known vestibular problem which my usual Optometrist new about. The Neurological Physio I was seeing recommended the Optometrist at Kawana OPSM who was a Behavioural Optometrist ( post grad. Qualifications in ? Neuro Optometry. My eye exam was the most comprehensive I had ever had and included testing I have never had before. Result was he was able to put into my prescription elements that make things so much easier. He was able to describe the symptoms I was experiencing which validated my frustration.
Amazing digital multifocals
I'm loving my 1st pair of (digital) multifocals - so easy to adjust to. My vision is crystal clear. No need to change glasses for driving and reading. Thanks to OPSM.
Why book when walk-ins are the priority
I made an appointment to have my main eyeglasses examined where in one lens the transition glass was turning white. The warranty was honoured without issue, so I give OPSM full marks on that score.
However, in this day of Victorian stringency I was amazed that two walk-ins had priority over my booking. Normally, I wouldn't comment on this, but with the Victorian government so paranoid about COVIC-19 infections I feel I must. I had COVICSafe running, but did others in the store?
After a double length wait, bent versace arrive wth?!?!?
Waiting double time for glasses, ok... I sucked that up
But opening them upon getting home to see they are bent
Cummon... I spent over $500 on this and also bought two other pair at the same time (still awaiting delivery)
Great eye Dr,
crap opsm manufacturers!!!!!
Dr John Ly in Perth CBD
I was very impressed with the thorough eye check that Dr John Ly performed today. I would highly recommend him to friends and family and will definitely come back to book another appointment with him.
- OPSM Online Store
Competitive prices with subscription but ultra unreliable with deliveries
1. Online checkout process is not clear with having to tick the check box confirming a valid
prescription for the contact lens order, that step is easily missed hence delay in dispatching order.
2. Most UNRELIABLE delivery service with TOLL with numerous times not leaving a card notifying that attempted deliveries were made so the item gets sent back to their depot. Link from OPSM confirmation email to track order only brings you to the main page of TOLL and not actual tracking information for the item provided. There were instances that th...
Great product and staff
Staff are always friendly and have best interest at heart. Their style range is large and good quality unlike other optical stores. Stores are always bright and clean. Their optometrists really know their stuff.
Bent my Frames to abnormal proportions
I purchased a $750 pair of glasses from OPSM just over a year ago (Feb 2019). The Frames since purchased have warped terribly so i went in to have them re-aligned 2 weeks ago(Chermside Shop). They are now a lot worst with the arms bent to outrageous proportions, to the extent that they are no longer wearable let alone usable. Obviously they cannot repair/undo their work (bending) and should simply replace my frames. I am returning to their shop again today and will update my comments after my visit....stay tuned!
Expensive, low quality scratched glasses
I purchased a pair of glasses from OPSM in November 2019. Four months later the lens are completely covered in scratches! Including a couple of wide scratches where it looks like the slightly coloured lens coating is coming off. At a cost of $609 I think this is completely unacceptable. I treat my glasses well and know that this is not related to poor treatment or general wear and tear. My previous glasses (not from OPSM) are now 3 years old and don't have any scratches on them! I think OPSM must be using materials or lens coatings that are not at all scratch resistant? I'm so disappointed! I wish I'd seen the similar reviews here prior to shopping at OPSM.
- OPSM Retail Stores
Four mistakes / 8 weeks for a simple lens
I took in a pair of my own frames ( nice French designer ) to have a very simple lens prescription fitted. I chose OPSM because they had a good reputation and I wanted my frames to be looked after. The OPSM quote was at least 50% higher than Optical Superstore but I assumed that higher quality materials/better service would apply.
A Summary of this Experience with OPSM
*In 2 weeks a pair of glasses came back with completely the wrong frames - no one had checked that the right order had arrived - no apology
*These were returned and after the ...next 2 week delivery date passed I was given the runaround for an extra week and worked out that they were keeping from me that my nice frames were lost. *At this point I was so annoyed by the way the Store Manager was failing to address both the first mistake and that my frames were lost and late, that I asked to speak to the Regional Manager. He handled the situation well offering me a refund of the gap payment and my glasses turned up a few days later. *HOWEVER, there was another mistake and the lenses were incorrect. Progressive lenses were fitted even though I specifically said no when asked. Totally unwearable because my distance vision is almost 20/20 and I couldn’t even use the reading side. I’m not convinced it was even my prescription.
Outrageous price and zero service
Today I went to OPSM store on Rundle Mall to get a quote on lenses. one young lady quoted me nearly $1000 for a pair of lenses only. it is utterly outrageous.
even worse, I did an eye test in Dec 19 at this store and took me nearly an hour. The staff forgot to store the reading prescription on the system. now I have to do another eye test.
I will never go to OPSM again. they simply want to rip off customers.
Didn’t recieve my contacts
Didn’t recieve my contacts, OPSM say it’s my fault and won’t give me my money back over $100. I’m new to the country and an awful first experience. Will never use them again!!
opsm maddington are great,saved my sight!!!!!!
opsm Maddington are great,saved my sight!!!!!!
asked Charlene to look at my eye due to loss of sight
detached retina,she wrote me a letter for royal Perth hospital and took some pictures
the staff have been very heplfull
thanks guys good service
Worst customer service experience
I received an order notification email from OPSM yesterday which was placed by the system with autofill subscription plane. But the address in the order is incorrect as I have recently moved. Emailed the customer service but was told the order has been dispatched (but I haven’t received a dispatch email) so they can’t do anything about it. Rang the customer service and the lady from the customer service pretty much told me if I had contacted them earlier then they would have been able to help me (but I emailed on the same day I received the ord...er notification and rang the day after), she gave me the tracking number and told me I need to track down the order myself. I rang the carrier - Toll and their system happened to just been hacked last week and unable to help me too. Now I am left in limbo as no body can help me and I am getting charged for the goods that I will likely not able to received. I am in terrible distress all because of their autofill subscription “service”. They sell it like it’s meant to make their customers’ life easier but it seems like all they care about is the auto sales that involve and don’t seem to care about helping their customers!! Beware if you have an autofill subscription! Massive scam!
After several pairs of glasses have just had the worst customer experience at OPSM Cairns Central. Went to collect new glasses and they were wrong, I was seeing double vision. Was explained that someone had entered the wrong data but how can I trust their eye test and service now?
Decided to cancel the order, but instead of being refunded my $200 deposit have been charged another $200.
So am out of pocket $400 and no glasses.
At first customer service was great.
Then my frames were shipped off for new lenses.
We were told they would be 7-10 days.
2 weeks later I called for an eta, and was told they sent them to the wrong place and would be an extra 7-10 days.
I called again 2 weeks later to be told that they lost my frames.
They told me to wait another 7-10 days as they had the get me new frames.
Not impressed that 7-10 days turned into 6 weeks!!
I have to wear my glasses all day everyday to be able to see.
Then when we collected the glasses, we were never offered a discount or an apology!
This is not acceptable.
Disgraceful. Took $200 and told to go to civil court if I want my glasses
Optical store visit for eye check and paid $200
Optical store visit two collect glasses - blurry
Optical store visit three and glasses still blurry
Optical store visit four to pick up glasses and... (some 15 phone calls)
Patiently waited 30 minutes for service at counter whilst staff were inefficient (gossiping with customers)
Manager told that I already had my glasses. No.
She then told me that the order was cancelled. No.
I told the manager that I had already paid $200 for glasses 6 months ago
She told me that I had not paid for any glasses.
Manager would not ask other staff in the store if they would intervene ...
Personalised customer service with Outstanding aftercare
I have been visiting OPSM at 233 Collins Street, VIC for a few years now. I have a difficult script and can not speak highly enough of this store for their end to end service. Having worn glasses for over 50 years I can vouch that the eye test is thorough. The staff listen to what style you are after and guide you to good choices to suit your script and lifestyle. I have returned to the store for frame adjustments after purchase and the manager and his staff are always more than happy to help to resolve any hiccups. I don't like having to choose new glasses due to my script which makes choices limited, however, at OPSM 233 Collins Street it is always a pleasure. Thank you.
Questions & Answers
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses
Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.
OPSM Customer Support
Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.
Good Morning Kim
Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.
OPSM Customer Support
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