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OPSM

Reviews

  • Product Quality
    5.0 (29)
  • Return Claim MadeYes · No (30)
  • Shipping
    5.0 (1)
  • Customer Service
    5.0 (29)
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Jane H.

Jane H.Greater Melbourne (Outer), VIC

  • 4 reviews

Great Customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBerwick, Victoria!
1 comment
OPSM
Customer SupportOPSM
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Ann Carter

Ann CarterPerth, WA

Excellent customer service

published

We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBelmont WA
1 comment
OPSM
Customer SupportOPSM
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Don’t have one

Don’t have oneMetropolitan Adelaide, SA

  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRundle Mall
1 comment
OPSM
Customer SupportOPSM
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Trac

Trac

  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHallshead WA
1 comment
OPSM
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Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKippa Ring
1 comment
OPSM
Customer SupportOPSM
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Lili

LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside Queensland
2 comments
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

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Mike G.

Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBarkly Square Store in Brunswick, Victoria
1 comment
OPSM
Customer SupportOPSM
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Jadam

JadamSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

This is a store that understands customer service, best manager ever.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorthgate Hobart.
1 comment
OPSM
Customer SupportOPSM
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PMar

PMarSouth East Queensland, QLD

  • 6 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

published
  • Thumbnail
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOPSM North Lakes, Queensland
2 comments
OPSM
Customer SupportOPSM
PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

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The girls at the sunnybank plaza store are so friendly and professional, I felt very comfortable.

published

I am totally satisfied. All 3 pairs of glasses are spot on perfect. I have a pair of glasses for driving. A pair for reading and a pair for driving

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunnybank
1 comment
OPSM
Customer SupportOPSM
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Katherine

KatherineAU

  • 8 reviews
  • 2 likes

Friendly, knowledgeable, giving staff with high quality service and products

published

I love going to opsm. The stores are bright and beautiful with lots of quality stock. The staff are Friendly, knowledgeable, and giving with high quality service. I also find the turn around on my orders faster. Plus the optometrist went over and above to give me extra info -can’t recommend them highly enough!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChadstone
1 comment
OPSM
Customer SupportOPSM
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Patricia

PatriciaSydney, NSW

  • 3 reviews
  • 1 like

Little ones first eye test

published

I had the pleasure of taking both my children aged 6 and 4 to OPSM Liverpool. We had the pleasure of meeting with Shahib Samadi for an eye test. He was highly professional and comprehensive with his testing. He interacted beautifully with both my children making them feel very safe and comfortable during the examining. Highly recommend and will defiantly be going back for future testing.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLiverpool
1 comment
OPSM
Customer SupportOPSM
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Macca

MaccaSouth East Queensland, QLD

  • 5 reviews

Excellent Service, Speciality Optometrist

published

Having only just received a new pair of prescription glasses ( from an independent optometrist) I was experiencing ongoing balance and focus issues. I have a known vestibular problem which my usual Optometrist new about. The Neurological Physio I was seeing recommended the Optometrist at Kawana OPSM who was a Behavioural Optometrist ( post grad. Qualifications in ? Neuro Optometry. My eye exam was the most comprehensive I had ever had and included testing I have never had before. Result was he was able to put into my prescription elements that make things so much easier. He was able to describe the symptoms I was experiencing which validated my frustration.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKawana
1 comment
OPSM
Customer SupportOPSM
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Amazing digital multifocals

published

I'm loving my 1st pair of (digital) multifocals - so easy to adjust to. My vision is crystal clear. No need to change glasses for driving and reading. Thanks to OPSM.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWollongong NSW
1 comment
OPSM
Customer SupportOPSM
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Monica M

Monica MPerth, WA

  • 4 reviews

Dr John Ly in Perth CBD

published

I was very impressed with the thorough eye check that Dr John Ly performed today. I would highly recommend him to friends and family and will definitely come back to book another appointment with him.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWA
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Jess E.

Jess E.South East Queensland, QLD

  • 3 reviews

Great product and staff

published

Staff are always friendly and have best interest at heart. Their style range is large and good quality unlike other optical stores. Stores are always bright and clean. Their optometrists really know their stuff.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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shaun

shaunPerth, WA

  • 10 reviews
  • 7 likes

opsm maddington are great,saved my sight!!!!!!

published

opsm Maddington are great,saved my sight!!!!!!
asked Charlene to look at my eye due to loss of sight
detached retina,she wrote me a letter for royal Perth hospital and took some pictures
the staff have been very heplfull
thanks guys good service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationmaddington
1 comment
OPSM
Customer SupportOPSM
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Jane

Jane

  • 2 reviews

Personalised customer service with Outstanding aftercare

published

I have been visiting OPSM at 233 Collins Street, VIC for a few years now. I have a difficult script and can not speak highly enough of this store for their end to end service. Having worn glasses for over 50 years I can vouch that the eye test is thorough. The staff listen to what style you are after and guide you to good choices to suit your script and lifestyle. I have returned to the store for frame adjustments after purchase and the manager and his staff are always more than happy to help to resolve any hiccups. I don't like having to choose new glasses due to my script which makes choices limited, however, at OPSM 233 Collins Street it is always a pleasure. Thank you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Location233 Collins Street
1 comment
OPSM
Customer SupportOPSM
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happyrabbit

happyrabbit

  • 34 reviews
  • 17 likes

Impressed with the Services at Top Ryde Shopping Centre NSW

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationTop Ryde Shopping Centre
1 comment
OPSM
Customer SupportOPSM
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Sarah

SarahSydney, NSW

Exceptional service equals a very very happy customer!

published

Id like to say a special thanks to the team at OPSM Macquarie St in Sydney, most especially Rose and her exceptional customer service. She is always so helpful and provides a truly objective view - recommending frames I would not normally consider - I end up feeling fabulous with the new look! Thanks Rose, you are an absolute gem! I have followed Rose to the Macquarie St store - it has such a great vibe and gives you the time to look around at all the options. Although I have had to move to extended desk lenses, Rose makes the transition so easy! Thank you!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOPSM Macquarie Street, Sydney
1 comment
OPSM
Customer SupportOPSM
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Page 1 of 2
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Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

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