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OPSM

Reviews

1.0

10 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.0 (7)
  • Return Claim MadeYes (10) · No
  • Customer Service
    1.0 (6)
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mario 1968

mario 1968Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Third time lucky

published

Had eye test , picked frames
1 being readers
1 being every day wearing
After 2 weeks go in for fitting , my every day wear of glasses has the wrong script
Wait another 1 1/2 weeks pick glasses up , they have a defect in the glass.
The store assistant ( Mary) tells me third time lucky, apologies things happen?
Just spent $1000 dollars on a very disappointing experience , and a very crude response by the staff.
Definitely would not recommend as a lack of training and professionalism by OPSM

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationNorthland Preston , Victoria
3 comments
OPSM
Customer SupportOPSM
mario 1968
mario 1968

0402474767

OPSM
Customer SupportOPSM
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regtheveg

regthevegNorth Queensland, QLD

  • 6 reviews
  • 5 likes

Read product disclosure for insurance

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationWillows, Townsville.
1 comment
OPSM
Customer SupportOPSM
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Kate F.

Kate F.Perth, WA

Still waiting for a refund

published

I had to return my new pair of glasses as they did not fit and were too heavy because of my prescription strength. This is something I believe an experienced staff member should have foreseen and avoided. Unfortunately, I was unable to find a smaller frame as stock was limited because of covid. I therefore requested a refund. Whilst I was reimbursed I am still waiting for a refund to my health insurance and it has been 2 months. I have since purchased another pair at another optometrist but have been unable to claim through my health insurance because of the failure of head office to process the refund to my health insurance.

Incentivised ReviewNo
Return Claim MadeYes
Store LocationOPSM Karrinyup
1 comment
OPSM
Customer SupportOPSM
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Michael L.

Michael L.Greater Melbourne (Metropolitan), VIC

Avoid OPSM, bunch of scammers!

published

I'd rather buy a 200$ glasses and donate 350$ to charity instead of buying another OPSM glasses. It was downright awful as i was new to Australia and didn't know the general pricing of glasses.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OPSM
Customer SupportOPSM
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Millie71

Millie71Mid North Coast, NSW

  • 3 reviews
  • 2 likes

Complaint lodged 6 weeks ago. Still waiting for refund.

published
Incentivised ReviewNo
Return Claim MadeYes
Store LocationCoffs Harbour
2 comments
OPSM
Customer SupportOPSM
Millie71
Millie71

I am unable to find the private message link. The ref number for the complaint I made is 2697212 which has my contact details.

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Anna Bruno

Anna BrunoGreater Melbourne (Inner), VIC

If I could give them no stars I would

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationDoncaster
1 comment
OPSM
Customer SupportOPSM
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Maurren

MaurrenMelbourne

  • 2 reviews
  • 2 likes

Worst customer service and online experience

published

Ordered contact lenses from Opsm a few times online , every time have had issues with their ordering from wrong lenses being sent , charging my credit card twice for one order , receiving stock that expires in a short time frame . Customer service a rude and d not want to correct any issues as that would require them loosing money !!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
OPSM
Customer SupportOPSM
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Terrible and misleading service. High prices.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationChermside and toombul
1 comment
OPSM
Customer SupportOPSM
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Jan

JanGreater Melbourne (Metropolitan), VIC

Mis diagnosis and charged twice

published

After getting an eye test and glasses, headaches and blurred vision developed.
Visited an ophthalmologist and was referred back to opsm and news lenses installed.
Referred the issue to the consultant, store management and head office without any acknowledgement or financial relief.i nor my family or friend will use opsm again

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationSouthland
1 comment
OPSM
Customer SupportOPSM
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Debbie Dee

Debbie DeeKimberley, WA

Inefficient/Bad Customer Service/ Zero Care Factor/Poor Communication

published

As mentioned - Mornington OPSM Store Staff are:
Inefficient,
Have Bad Customer Setvice,
Have a Zero Care-Factor,
And have Very Poor Communication Skills!
Even when they sent my glasses on to me, as I was travelling, they didn’t have enough foresight to keep the Tracking Number!!!
Dumb!!! ?
IS THIS NOT THE 21st CENTURY?

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMornington
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Questions & Answers

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

Ashleigh S.

Ashleigh S.asked

OPSM

Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses

1 answer
OPSM
Customer SupportOPSM

Good afternoon

Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.

Best regards
OPSM Customer Support

Kim

Kimasked

OPSM Retail Stores

Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.

1 answer
OPSM
Customer SupportOPSM

Good Morning Kim

Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.

Best regards
OPSM Customer Support

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