- Sign in
- Write a review
Reviewer Photos & Videos
GaelPerth, WA
- 2 reviews
Dubious product quality
I bought glasses from OPSM about 1 year ago. One of the lens started to flake. I have been wearing glasses all my life, I have never seen this. I stopped by Specsavers to get advice. They said it was a serious defect and I should be able to get it replaced for free from OPSM.
At OPSM Perth (726 Hay Street), they told me the glasses were more than 1 year old so I should expect them to break down.
[Edit] I went to OPSM Claremont (9 Bay View Terrace). They look at my glasses and immediately agreed to give me replacement, since the issue is due to ...
3 comments
Thanks. What triggered me to write the issue was the service I received from OPSM Perth (726 Hay Street). OPSM Claremont have been very nice and agreed to change the lenses. I lower the rating again d...
Read moreue to the fact that the old lense had another issue with it (read rewiew for more details). Overall, I'm very disappointed with the whole process. The issue mentionned here is just the last of a long stream of incompetent mistakes from OPSM, one after the other...Customer SupportOPSM
Good Morning
We are very sorry again that you encountered this experience from OPSM. We have forwarded your feedback to management to take on board for improvement on service. We also take it that si...
Read morence you have not PM your details that this is your feedback only and do not want to speak with management and we respect your decision on that.Michael L.Greater Melbourne (Metropolitan), VIC
Avoid OPSM, bunch of scammers!
I'd rather buy a 200$ glasses and donate 350$ to charity instead of buying another OPSM glasses. It was downright awful as i was new to Australia and didn't know the general pricing of glasses.
1 comment
Customer SupportOPSM
Good Morning
Thank you for your feedback and we are sorry to hear that you didn't have a good experience with OPSM. If you would like to chat to higher management about this experience please let us ...
Read moreknow and we can organise a call back for you. Please private message us your phone contact if so. Thank you so much and we hope to hear from you soon.Other Optical Retailers
ChennyGreater Melbourne (Inner), VIC
- 2 reviews
- 8 likes
DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE
If you don't have the patience to read the below story, the short version is: DO NOT SHOP AT OPSM GLEN WAVERLEY! The message is simple :)
My Tiffany frame just broke in half as I was wiping them clean in the morning, as it was my one and only pair, I rushed into the Glen Waverley store (where I originally purchased them from) straight away, hoping that they could help me out.
The sales lady at the shop asked: "What did you do to them?", I told her that the frame broke in half as I was wiping/cleaning the glasses. She told me that it was not...
Read more under warranty and my option would be purchasing a new frame. She told me the price of a new frame would be $440...I was quite disappointed that it wasn't under warranty and it just seemed really expensive to purchase a new frame at full price, she said she would offer me a "manager special" and gave me 10% off. I quickly looked up prices online and asked if she could price match because the same frame cost around $250-$300 from other online store, she bluntly said: no we do not price match. With doubts in my mind, I didn't proceed with her offer, I then drove to another OPSM store which was much closer to where I live, showed the store manager my broken glasses, he looked up my purchase history and told me that as I purchased them back in August 2018, my frame should still under warranty, he mentioned that it was up to the Glen Waverley's store manager's discretion if it should or should not under the warranty, but he believed that it should be according to what I told him. I told this store manager that I haven't had any positive experience with the Glen Waverley store since my first purchase back in 2018 (I've attached a photo of my complaint on facebook dated back to 2018). This store manager was really kind and offered me two options: to repair the frame by melting & glueing them back together for about $100 or to buy the exact new frame at $275 (and I will get 2 years warranty on the new frame). I chose to purchase a new frame. I spent over $1800 purchasing two pairs of glasses from Glen Waverley but over the years, they just kept on disappointing me by not only providing impatient and bad customer services but also trying to rip me off while the product could be replaced under warranty. Would I ever go back to OPSM at Glen Waverley ever again? You be the judge.1 comment
Customer SupportOPSM
Good afternoon
Thank you for your feedback and we are very sorry to hear about your experience. We will feed this back to the store's higher management but also wanted to ask you if you would like to...
Read more chat with them as well about this? Please PM us your contact details and we can create a case for you and have them contact you back to discuss.Find out how OPSM compares to other Optical Retailers
Know better, choose better.
- OPSM Retail Stores
- Verified customer
The girls at the sunnybank plaza store are so friendly and professional, I felt very comfortable.
I am totally satisfied. All 3 pairs of glasses are spot on perfect. I have a pair of glasses for driving. A pair for reading and a pair for driving
1 comment
Customer SupportOPSM
Good afternoon
Thanks so much for your great feedback and taking the time to let us know. We will pass this on to the store and higher management to ensure the staff are acknowledged for their great work. Enjoy your frames and take care....
Read more Best Regards OPSM Customer CareKatherineAU
- 8 reviews
- 2 likes
Friendly, knowledgeable, giving staff with high quality service and products
I love going to opsm. The stores are bright and beautiful with lots of quality stock. The staff are Friendly, knowledgeable, and giving with high quality service. I also find the turn around on my orders faster. Plus the optometrist went over and above to give me extra info -can’t recommend them highly enough!
1 comment
Customer SupportOPSM
Good Morning
Thanks for your feedback and taking the time to let us know about your experience. We have forwarded this to higher management so they get the acknowledgement they rightfully deserve. Thank you and keep safe until we see you next time....
Read more Kind Regards OPSM Customer SupportnivicomeSouth East Queensland, QLD
- 7 reviews
- 5 likes
Scratched lenses
My last two pair of glasses from OPSM became scratched and I was at a loss to understand the cause of the scratches. I still do not understand why they become scratched in a short period of time however, I must commend OPSM on their customer service. On each occasion they have replaced the lenses and the store manager at Tweed Mall was particularly helpful.
1 comment
Customer SupportOPSM
Good Morning
Thanks for your feedback and we are sorry to hear about your glasses but are happy to know that our staff were able to help you out. We have forwarded your feedback to the staff at store...
Read more and higher management as well and thank you for taking the time out to let us know of this.ChristineGreater Melbourne (Inner), VIC
- 2 reviews
Not happy
OPSM brunswick Glasses keep on slipping down my face was told I could not exchange because I have exchange 3 times already. Not happy will never shop at Opsm again. Ps for those who think I change them because I didn’t like them not the case each pair keep on slipping down my face.
3 comments
Customer SupportOPSM
Good Morning
Thanks for your feedback. Please advise of your contact number so we can lodge this with higher management to contact you directly to discuss. ...
Read more Hope to hear from you soon and have a good day. Best Regards OPSM Customer SupportI am beyond angry all she gave me was nose pads to fix the problem.
Customer SupportOPSM
Good Morning
Thanks for your feedback. We sincerely apologies for the inconvenience caused. ...
Read more Please advise of your contact number so we can lodge this with higher management to contact you directly to discuss. Hope to hear from you soon and have a good day. Best Regards OPSM Customer SupportDeesGreater Melbourne (Outer), VIC
- 5 reviews
- 3 likes
Great service
I went into the OPSM store at mill park plenty valley. Which I just came from the Specsavers store. Wow totally 2 different experiences. Specsavers didn’t let me browse due to covid 19 etc and were extremely rude. However OPSM let me browse as much as I wanted and he was happy to sanatize the glasses after I tried them on. I walked out with a pair of glasses. Definitely always going back to OPSM, never going back to Specsavers.
1 comment
Customer SupportOPSM
Good Morning
Thanks for your feedback and taking the time to let us know about your experience. We have forwarded this to store and higher management so they get the acknowledgement they rightfully d...
Read moreeserve. Thank you and keep safe until we see you next time.Other Optical Retailers
Alacoque Welsh
- 2 reviews
Awful in store and follow up service - North Sydney
I have been a client of OPSM Raymond Terrace for many years and have had nothing but top service from the staff there. Imagine me disquiet at attending the OPSM North Sydney on 16/6/20. The Optometrist [name removed] was professional but very indifferent. He took all my recent contact details as I had moved to Sydney in recent times. He told me that I would be contacted in 2 weeks with my new glasses. Having not heard anything I called into the store in the last few days. The guy there attended to request his name was not disclosed -...
Read more he was not at all friendly again he too had an indifferent attitude. He said they had contacted me , I checked my messages no contact from OPSM, I inquired which number had they used, and discovered they used an old landline . They had my mobile also on file but they did not follow up. He did not apologise for the error in fact left me with the feeling that it was my fault . My new reading glasses are OK . However I will be seeking either another OPSM Franchisee if OPSM at all in the future.5 comments
Customer SupportOPSM
Good afternoon
Thanks for your feedback and we are sorry to hear of your store experience. We will forward this onto higher management of the store but also wanted to ask you if you would also like a...
Read more call back from them to discuss? If so, please also provide your contact number.I appreciate your reply . No thanks not interested in receiving a call from the store staff., I have already experienced their customer lack of warmth. For the record I used to be involved in st...
Read moreaff customer training both phone and face to face years earlier in my career. On going into the store I would have greeted them in a friendly way. Good luck with giving them some customer relations - maybe McDonalds would take them to one of their staff training sessions. McDonalds know how its done. A smile costs nothing but speaks a 1000 words. Good luck.Customer SupportOPSM
Good Morning
Thanks for your feedback which has certainly been passed on to higher management. We do wish you all the best and take care....
Read more Kind Regards OPSM Customer SupportFind out how OPSM compares to other Optical Retailers
Know better, choose better.
Have my doubts about OPSM
Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.
1 comment
Customer SupportOPSM
Good Morning
Sorry to hear about the above experience, can you please advise which OPSM branch this is with and also provide your contact number too so we can get our staff to contact you back and pr...
Read moreovide some update on your order? Thanks and we hope to hear from you soon.Tabitha S.Pilbara, WA
Fine scratches in a pattern appeared within days
Within 3 days of receiving my $1,000 glasses, very fine scratches in a pattern appeared on my lenses. I have never scratched a pair of glasses or sunnies before and have actually kept them all (can’t bring myself to throw them after paying top $) 1st response from opsm was I should alway rinse my glasses with water first due to the dust in the area. That made no sense as my kids do motocross and have never scratched my Ockley sunglasses even tho the get covered in dust. 2nd time I enquired about the scratches, I was told by another staff member...
Read more it was due to the high temperatures up here and if leave them in the car it will damage the lens. If I was neglectful with my glasses then I would assume it was my doing, but I have never left them in the car as I need them on my face at all times, when I’m not wearing them they are always kept in the bag and in my case and always use the cleaning spray which comes with a new cloth each month. I am now wearing my last pair of prescription glasses as my new pair are blurry, they are 4 yrs old and guess what, not one scratch on them. I also was not offered insurance on the day, after spending $1,000 I certainly would of payed the $30 for it, so OPSM can’t help me. Not impressed, these lenses are bad quality and I can’t be the only one who’s complained. Which makes the crap excuses annoy me even more.7 comments
Customer SupportOPSM
Good Morning
Thanks for your feedback and we are sorry to hear about your glasses. Can you please provide your contact number so we can lodge a case for you for higher management to review. Thanks and we hope to hear from you soon....
Read more Kind Regards OPSM Customer SupportGood morning, thank you for your response. My contact number is 0437271778
Customer SupportOPSM
Thank you for providing that, we have lodged a case to management with reference no. 2912235 and you will be contacted within 2 business days to discuss. Thanks and have a good day.
BritxPerth, WA
- 3 reviews
- 3 likes
Rip off
Visited Baldivis Opsm for my regular check. The test found I didn't need a new prescription but still pressured me into buying a pair of glasses as they were "free" on my health insurance. I asked if my previous expensive eye scan had changed, he said no idea as we don't have the scan it was last when someone else took over the practice.
5 comments
Customer SupportOPSM
Good Morning
Thanks for your feedback. Please be advised if your not happy with your glasses you have 30 days from day of pick up to get a full refund so you take advantage of this. Would you like to...
Read more speak to higher management though of your experience? Please provide your contact number so we can arrange a call back for you.0405 053 098
Customer SupportOPSM
A case has been lodged with reference no. 2912262 and you will be contacted within 2 business days to discuss. Thank you and have a good afternoon.
ShellHunter Region, NSW
- 4 reviews
- 6 likes
Unreliable
Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy
PatriciaSydney, NSW
- 3 reviews
- 1 like
Little ones first eye test
I had the pleasure of taking both my children aged 6 and 4 to OPSM Liverpool. We had the pleasure of meeting with Shahib Samadi for an eye test. He was highly professional and comprehensive with his testing. He interacted beautifully with both my children making them feel very safe and comfortable during the examining. Highly recommend and will defiantly be going back for future testing.
1 comment
Customer SupportOPSM
Hello Patricia
Thank you so much for your feedback which we will pass on to management of the Liverpool store. Have a great day and please don't hesitate to contact our team either at the store or customer care if you need any further assistance....
Read more Kind Regards OPSM Customer CareOther Optical Retailers
Andy W.
- 2 reviews
Poor service From TTP store
Had a 1130 am appointment for a HR license eye test , when I phoned for the appointment I told the person on the phone it was for a HR license eye test , when I arrived at appointment I was told I had only a 30 min appointment and would have to come back another time for the rest which as I work away is not at all useful to me so now will have to phone around and also phone sa license to defer and have more time so thanks for nothing OPSM tea tree plaza will never use you again
2 comments
Customer SupportOPSM
Good afternoon
Thanks for your feedback which will be passed on to higher management but we just wanted to check if you would like a phone call back to discuss? Please private message us your contact details if so....
Read more We are sorry though to hear about the experience but look forward to hearing back from you so can try to assist you in the matter. Kind Regards OPSM Customer SupportNo I want nothing more to do with OPSM
Find out how OPSM compares to other Optical Retailers
Know better, choose better.
MaccaSouth East Queensland, QLD
- 5 reviews
Excellent Service, Speciality Optometrist
Having only just received a new pair of prescription glasses ( from an independent optometrist) I was experiencing ongoing balance and focus issues. I have a known vestibular problem which my usual Optometrist new about. The Neurological Physio I was seeing recommended the Optometrist at Kawana OPSM who was a Behavioural Optometrist ( post grad. Qualifications in ? Neuro Optometry. My eye exam was the most comprehensive I had ever had and included testing I have never had before. Result was he was able to put into my prescription elements that make things so much easier. He was able to describe the symptoms I was experiencing which validated my frustration.
1 comment
Customer SupportOPSM
Good Morning
Thank you for your feedback. We value your kind words and have forwarded this to the regional store manager. We appreciate the time you have taken to send us this great feedback and look...
Read more forward to providing you with an even better service in the near future.RayIllawarra, NSW
- 2 reviews
- 1 like
More money for less!
I don’t understand why it’s $112 for the anti reflection coating when most other optometrists do it for $50-$60.
Also got charged $30 for some eye scan without being asked if I wanted it, even though I said I only wanted a normal bulk billed eye test.
The staff are a bit hostile too, they make you feel like if you don’t have heaps of money to spend on glasses then don’t bother coming here.
I’ll be taking my prescription elsewhere.
1 comment
Customer SupportOPSM
Good Afternoon,
Thank you for your feedback and we appreciate you taking the time to let us know of your experience....
Read more Can you please private message your details and we escalate to Higher Management, who will reach out to you to discuss this further? Thank you. Kind Regards, OPSM Customer SupportAmazing digital multifocals
I'm loving my 1st pair of (digital) multifocals - so easy to adjust to. My vision is crystal clear. No need to change glasses for driving and reading. Thanks to OPSM.
1 comment
Customer SupportOPSM
Hello
We are so glad to hear that you love your digital MF! Thanks so much for the wonderful feedback and we look forward to seeing you in future! Take care...
Read more Kind Regards OPSM CUSTOMER SUPPORTStewart A.Greater Melbourne (Outer), VIC
- 5 reviews
- 3 likes
Why book when walk-ins are the priority
I made an appointment to have my main eyeglasses examined where in one lens the transition glass was turning white. The warranty was honoured without issue, so I give OPSM full marks on that score.
However, in this day of Victorian stringency I was amazed that two walk-ins had priority over my booking. Normally, I wouldn't comment on this, but with the Victorian government so paranoid about COVIC-19 infections I feel I must. I had COVICSafe running, but did others in the store?
deeMetropolitan Adelaide, SA
- 4 reviews
- 3 likes
After a double length wait, bent versace arrive wth?!?!?
Waiting double time for glasses, ok... I sucked that up
But opening them upon getting home to see they are bent
Cummon... I spent over $500 on this and also bought two other pair at the same time (still awaiting delivery)
Great eye Dr,
crap opsm manufacturers!!!!!
1 comment
Customer SupportOPSM
Good Afternoon,
Thank you for your feedback and we appreciate you taking the time to let us know of your experience....
Read more Can you please private message your details and we escalate to Higher Management, who will reach out to you to discuss this further? Thank you. Kind Regards, OPSM Customer SupportQuestions & Answers
Victorasked
How do I post a follow up to initial review?
3 answers
Customer SupportOPSM
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
Best regards
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
Customer SupportOPSM
Hi Victor
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
Best regards
OPSM Customer Support
Ashleigh S.asked
Hi I have just done my eye test in store and ordered my glasses on Tuesday on the receipt it says glasses expected to be in 18th to the 20th of March that is a very long wait just wanting to know is there a possibility of them coming sooner or will they be ready for collection between the dates on the receipt as I'm really needing my glasses
1 answer
Customer SupportOPSM
Good afternoon
Yes it will be between that time frame, usually 7-10 business days or can take longer if script is more tricky.
Best regards
OPSM Customer Support
Kimasked
Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.
1 answer
Customer SupportOPSM
Good Morning Kim
Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.
Best regards
OPSM Customer Support
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Customer SupportOPSM
Good Morning Gael
Thanks for your feedback and we are sorry to hear about your lenses. We will forward this to management but wanted to ask if you would like to also speak to them also about this iss...
Read moreue? If so, please PM your contact number so we can arrange this for you.