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OPSM
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.7 (120)
  • Return Claim MadeYes · No (155)
  • Shipping
    1.3 (12)
  • Customer Service
    2.5 (116)
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Not Happy
Not HappyVictoria
  • 2 reviews

Zero Customer Service

published

The front office person on duty today has zero customer service abilities and talks to you like you are some sort of moron.
Stay clear of this branch.

Incentivised Review No
Return Claim MadeNo
Store LocationElsternwick
OPSM
Customer SupportOPSM
Sam
SamGreater Melbourne (Inner), VIC

OPSM Chadstone

published

I had the misfortune of damaging my glasses last Sunday morning, fortunately, when I called OPSM Chadstone, I was very lucky to have Kay taking my call. Although we were in COVID lockdown, Kay was experienced enough to understand that my glasses are essential to my daily life. I explained the type of frames I liked and she was good enough to arrange an essential appointment with the optometrist.
By the time I got to the store for my appointment that afternoon, Kay had 5 or 6 pairs of glasses Ready for me to compare. Within 45 minutes, I was tested, chose frames and on my way.
Thank you very much, Kay.
Awesome service.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationChadstone
OPSM
Customer SupportOPSM
Betty
BettyKimberley, WA
  • 3 reviews
  • 4 likes

bad fitting

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBROOME
Betty
Betty

Avoid Norwood OPSM

published

Poor staff training - I've never encountered staff who are clueless about how to fit new frames and offered little advice on how to use multifocals. They were also clueless on how to use their own computer system so confusion reigned over the final amount owing.
Just spent over a $1000 on designer multi-focal spectacles that sit awkwardly on the face when all they need to do is adjust the nose-pads and arms of the frame to optimise my vision and comfort. Ridiculous.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorwood SA
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Condescending and passive aggressive.

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationToowong, QLD
Glenn w.
Glenn w.
  • 5 reviews
  • 5 likes

No Customer Service and No Product

published

I called the Roselands store to look into purchasing Men's Rimless high range Multifocal glasses. Was asked why do i want glasses. I was also told the store doesn't accept anyone to come into store at all. Doesn't have Rimless men's glasses at the store anyway. Apparently company policy is "See no customers" I would have happily got a negative covid test and am fully vaccinated. Seeing as you don't want to deal with customers then i will happily go to Specsavers. At least they will sell me something. I am 57 and have to change prescription every 2 years. Will remember this and never use them from now on.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationRoselands
Leia R.
Leia R.Perth, WA

Absolutely disgraceful! Avoid at all costs!

published

The way I was spoken to yesterday by a gentleman at the Clarkson, WA store has left me feeling sick to my stomach. I haven’t received a call to collect my order so I called to chase it up. I was told they didn’t have an order on record for me. I was confused but just politely asked if I could order again and I was told that because they have to keep sending orders of mine back I’d have to pay upfront. I told him that I hadn’t received a call from them which was why I was following up and he said that the store ALWAYS calls the customers. I rely on these lens to drive, work etc…and to be told that I was lying was too much!

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationClarkson, WA
Georgia
GeorgiaCanberra Central 2601, ACT
  • 4 reviews
  • 3 likes

Poor customer experience

published
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationCanberra Centre, ACT
OPSM
Customer SupportOPSM
Georgia
Georgia

I have clicked on the Customer Support (OPSM) button above and sent you an email so you can contact me. Kind regards.

Georgia
Georgia

Thank you. After your intervention I picked up a complimentary spectacle case from OPSM on the weekend. The service was friendlier too. All good.

Sonya Harris
Sonya HarrisDarwin
  • 2 reviews
  • 1 like

OPSM Rocky - Fantastic!

published

Bec from OPSM in Rockhampton was a gem, knowledgeable and patient whilst I tried on a range of different glasses, she even advised me what glasses were suitable for my face. Extremely happy with the service.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRockhampton, QLD
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Excellent service from the staff and Optometrist at OPSM Rockhampton. Thank you.

published

Staff and the Optometrist at Rockhampton gave excellent service to my wife and I today, 10/07/2021. They were excellent with fitting of new glasses and cleaning and straightening of our existing glasses.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRockhampton Queensland
OPSM
Customer SupportOPSM
Kimmyj
KimmyjSydney, NSW
  • 3 reviews
  • 3 likes

Poor service

published

Had my prescription glasses less than 2 years. I've had to return to have screws tightened several times by store staff. Cracks have now appeared on my lenses obviously stress from repeatedly being tightened by opsm. Mangers solution.. "do u have a spare pair.. These need new lenses" I expressed that the only adjustments to the screws were by OPSM Port Macquarie. Manager [Name Removed]. These pics taken straight after Michael cleaned them yest.. Still dirty. Not good enough.

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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPort Macquarie
Emily
Emily
  • 2 reviews

Absolutely done after too many chances.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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lmax2021
lmax2021South East Queensland, QLD
  • 9 reviews
  • 3 likes

Great store at Mango Hill (Northlakes)

published

Great store at Mango Hill (Northlakes)! i got my new glasses from them. my first pair i got from their toowoomba store were terrible, this new pair, perfect. they were quick, and efficient, and treated me very well, helped me adjust my glasses to my face, and made sure i was seeing OK before leaving the store. happy customer.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM

Great product and service

published

I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
Grace

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRundle Mall SA
OPSM
Customer SupportOPSM

Customer service was BAD!!!

published

There is no after service in OPSM Parramatta. Stuff was so mean tome when I asked to fix the frame didn't help me at all.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta NSW
OPSM
Customer SupportOPSM
Jenny
Jenny

Thank you for the comment. My contact email address is muzyka331@gmail.com.

Page 1 of 7

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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OPSM

Details

Compare both OPSM
CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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