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OPSM
1.9 from 524 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.9 (87)
  • Return Claim MadeYes · No (120)
  • Shipping
    1.0 (11)
  • Customer Service
    1.5 (83)
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Concerned
ConcernedSydney
  • 2 reviews

Once they grab your money THEY DON'T CARE!

published

I was tested and prescribed 2 plastic lenses for my own frames.The price was $880. After waiting over a month, I tried them on, and I mentioned that I could not see clearly at a distance. They replied that I "needed to get used to them". I could also see strange blue halos around straight lines. I wore them for over 2.5 weeks, and nothing changed. I returned to speak to optometrist. He tried to tell me that my eyes had changed and it was not his fault. All he could offer me another pair of lenses at half price.
This was the 1st time I had tried OPSM and I will never use them again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationTuggerah
OPSM
Customer SupportOPSM
Jamie W.
Jamie W.
  • 2 reviews

What a joke

published

Went into the local Warnbro store . Optometrist came out yelling and saying “no more customers” . Told by the lady at the counter best to just cancel you appointment . No chance to reschedule, just more time for me to leave the store . Left feedback online and still no response . Never going back again

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWarnbro WA
OPSM
Customer SupportOPSM
KTc
KTcPerth, WA
  • 3 reviews
  • 4 likes

Mansplaining

published
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPerth City Hay Street Mall
OPSM
Customer SupportOPSM
silvie888
silvie888Greater Melbourne (Outer), VIC
  • 9 reviews
  • 8 likes

Wish I'd read the reviews here before making the appointment

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationFrankston
OPSM
Customer SupportOPSM
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David S
David S
  • 4 reviews

Good Service but Greedy organisation

published

I have been with OPSM for 15+year and we spend $1000 every year. Their glasses come in protective cases taht make them bulky and unpractical. In the old days OPSM would add value by providing a more useful $2 soft case or a cloth bag etc. Now days not the case, NO more freebies with your glasses like the old days. Great product and service and you pay the price, but stop being so frugal and Greedy OPSM, does everything always need to be about profit?

Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationCity, altona and watergardens
OPSM
Customer SupportOPSM
David S
David S

I guess that was not our experience, I was advised by your staff they no longer carry additional accessories and to to go to the local $2 shop and try there.

OPSM
Customer SupportOPSM
HNN
HNNSydney, NSW

Their customer service is terrible.

published

I have been with OPSM for years and order my contact lenses through OPSM online. My recent purchase at 12 December hadn’t arrived yet, the first time they sent it to WA instead of NSW and they shipped it again but not arrived yet and no one answers my emails and when I call they forward me to toll services which seems have lost the track of my purchase. I’ve been out of my contacts for a while and no one seems caring about this in OPSM online. If you can’t trust your delivery service, you lose the trust of your customers!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Sunglass H.OPSM
HNN
HNN

3643856RPL, I have been on the phone with your customer service and nothing still happening!

OPSM
Customer SupportOPSM
Willyeckerslike
WillyeckerslikePerth, WA
  • 14 reviews
  • 4 likes

Three months of severe headaches and SPAM

published

I went to get my yearly prescription glasses and I had my eye test as usual and got the results (It was a casual/replacement optition) I got my new glasses and a week or so later had headaches start, I never knew what was causing it. I got my prescription and work paid for safety glasses for me. After a few months of headaches I visited the doctors and then another optitian. It turns out I had totally the wrong prescription. Took it on the chin $$$ Now they spam me, click unsubscribe and they keep coming. type stop on the texts it says I am unsubscribed only to receive more. One customer who will never ever revisit.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBaldivis
OPSM
Customer SupportOPSM
Willyeckerslike
Willyeckerslike

Poor experience at OPSM Balmain

published

Extremely disappointing experience here with my family. We thought we would give OPSM a go; we normally go to a different optometrist in the area.

We won't be coming back. The optometrist we saw, [name removed] was extremely unprofessional.

Incentivised Review No
Return Claim MadeNo
Store LocationBalmain
OPSM
Customer SupportOPSM
Zora
ZoraGreater Melbourne (Outer), VIC
  • 2 reviews

rude staff

published

very rude, lazy, staff, cant explain how they can be so not interested in their job. Today I went there, willing to spend, very likely $1000, but after that rude attitude, decided to walk out. With the excellent service at Costco, wondering what are they thinking. Rude, rude, rude!

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationEpping, Melbourne
OPSM
Customer SupportOPSM
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daz
daz
  • 21 reviews
  • 8 likes

cranbourne opsm bad service and wow

published

opsm cranbourne run quickly away if u can they tried to charge me normal readinf glasses rayban didnt want them $427 short distance read glasses couldnt wait to get out of there total rip off Specsavers much cheaper and has more glasses and customer service much better wonder why no one inside there much opsm u need to stop trying to over charge a customer plus u optomistrist he just a idiot saying what he said in the room to me opsm dont go unless u want u money in your pocket empty

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Elle S.
Elle S.Sydney, NSW

Terrible service.

published

At Bondi junction.
Today while im in a consultation another member of staff was been pressured by another customer on two occasion she proceeded to bang on the door to hurry up. This is not very professional as my optometrist was testing my eyes. We were interrupted twice due to this. I felt that we were rushed. Later on when i was choosing my glasses the same member staff pressurizing me to hurry up and made decision on frames. Once again caused me more stress by her action.
How ever My husband was happy with the other member of staff. My husband had already paid for himself but for me i won’t be back due to this staff member. Her name is “ MIA”

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Michael
MichaelBraddon 2612, ACT
  • 9 reviews
  • 3 likes

Keep returning and still not the right prescription

published

I’ve had to return and they change the type of lense but I keep saying it’s the script. They do not listen. I have to pick up another glasses. I know they won’t be right because of the script.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationGungahlin
OPSM
Customer SupportOPSM
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Simon DD
Simon DDSydney, NSW

Can't order prescription lenses for glasses online

published

This is mind-boggling. You can order frames from their website but you cant order prescription lenses with them. Beyond belief in 2020.

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Jean
JeanSydney, NSW
  • 2 reviews
  • 1 like

Wrong script - third family member - what’s going wrong

published

Three family members have had their eyes tested and their glasses are wrong scripts. My dads glasses had two different lenses in one pair. My other half’s new glasses are supposed to be stronger yet he can’t see distance with new script but can with old glasses with so called less strength. My sister had to go back three times and still here are wrong. Some staff don’t adjust or clean new glasses just say they are correct

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationPenrith
OPSM
Customer SupportOPSM
Kevin
KevinPerth, WA

Wrong Script!!!

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationperth
OPSM
Customer SupportOPSM
Dave
Dave
  • 2 reviews
  • 2 likes

Not happy

published

Customer for over 35 years and no complaints in the past
Recently supplied frames from another opsm
Store after having eye test and needing new script
A months wait and lots of excuses and still no glasses

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Customer
Customer
  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationHighpoint
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
customers
customersSydney, NSW
  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorth Sydney
OPSM
Customer SupportOPSM
Stephen
StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

Incentivised Review No
Return Claim MadeNo
Store LocationAshfield
OPSM
Customer SupportOPSM
Doonya
DoonyaLaunceston, TAS
  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationKings Meadows Launceston Tasmania
OPSM
Customer SupportOPSM

Traumatic experience

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationKarratha, WA
Olga
Olga
  • 3 reviews
  • 4 likes

Still waiting for my glasses

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Olga
Olga

OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationEarlville, Cairns, North Queensland
OPSM
Customer SupportOPSM
Tits
Tits

Absolutely not

OPSM
Customer SupportOPSM
Gerald H.
Gerald H.Perth, WA

Decent service, poor product recommendations

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationHay St Mall, Perth, WA
OPSM
Customer SupportOPSM
Gael
GaelPerth, WA
  • 3 reviews
  • 1 like

Dubious product quality

published
Product Quality
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationTownsville, QLD, Australia
OPSM
Customer SupportOPSM
Gael
Gael
OPSM
Customer SupportOPSM

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