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Don't waste your time going to OPSM Hoppers Crossing in the Werribee Plaza. They are hopeless. Specsavers in the same complex however are great. They have great service and prices and use the latest technology for a comprehensive eye test . And no, I don't have any vested interest, just going from my experience.
Visited for eye check yesterday. After testing I was informed I needed to pay $49 for an additional contact lens fitting. I asked for the script but was told I needed to try different scripts to get the right lens. She stated she only had the glasses script. I have never had this answer before and felt it was money grabbing to get me to buy lenses from them. OPSM price is double what I can pay on line. Then I asked if glaucoma test was ok. She told me l need to pay for this test but had told me earlier my pressure was on the high side of normal. This is rubbish OPSM. An eye test should include the Glaucoma test like at other places. Very disappointed at the money grabbing attitude/policies of OPSM.
No issues with the contact lenses but OPSM’s customer service is shocking, they took no responsibility for ensuring the product reached me. The first order I placed took two weeks to be delivered due to their logistics provide being mysterious unable to deliver to a CBD apartment building with 24 hour concierge. I gave them another chance as I reasoned it could have just been a bad experience with the logistics provider. However I experienced the same issues with my second order; when I contacted OPSM they took no responsibility and really didn...’t seem to care if I got the package. After three weeks without delivery (they stated 2 working days for delivery) I requested a refund. They granted the refund but 10 days later I’m still waiting for the refund to be processed and no one will respond. With many other providers to purchase contact lenses from don’t put up with OPSM’s shocking service.
Made in China
Ordered and paid top dollar for multi-focals, only to be told there will be a delay because lenses come from China and currently trade borders are closed between them and America. Why not made in Australia considering the cost?
Knox City Service!
I came in to the Knox City OPSM tonight 25th April to collect a pair of prescription lenses and frames around 7pm and I have walked away upset and extremely disappointed.
When i was shown the glasses made for me i noticed i had not received what i asked for. The frame design I asked for had bent arms on the display model. I was re assured many times that on the pair being made for me the arms would be straight as i had requested as i don't find the curved comfortable. The sales member who organised this for me a week ago reassured me many time...s they came stock standard as straight and the reason the ones on display were curved was from customers playing with them and damaging them over time. the pair i received were curved. Secondly my prescription was incorrect, I couldn't see anything clearly out of them beyond 30cm. i had requested lenses i could use for driving at night and sitting at a computer to sharpen the image and also stop my eyes becoming tired quickly in both cases. i specifically had an "anti glare" for driving and a "blue light filter" for the computer screen applied as suggested by the sales member who i originally saw. when the first staff member i saw tonight realised there was an issue I was passed onto a "senior staff member" to handle the problem. I'm sorry to say, this lady was completely uninterested, very blunt and flat. For a staff member who is working double pay on Anzac Day and starting at 1pm six hours earlier I would expect much brighter customer service than what I received. her eyes were bright red and she looked and acted like she hadn't slept. She bluntly told me told that the prescription was only for reading glasses, though i had requested from the sales member a pair combined for driving and the computer and was going totally from the information the sales member had given me. The way i was treated by the senior staff member tonight in attempting to fix these small issues was incredibly unhelpful and a little offensive. I tried to explain to her what the sales member told me and the points she had sold me on and the things i had requested and the responses i got from her were incredibly patronising and uncaring. The look of disgust on her face throughout did nothing to help the experience. even a single "sorry we stuffed up and wasted an hour of your life" or "sorry you've misunderstood how lenses work" would have helped but all i received was patronising rudeness and a throwaway "just come back another day" as though i have all the time in the world to drive around.
No script in my glasses.
I am furious. I had my eyes tested a few years ago which resulted in needing “reading” glasses. I have an issue with focusing and getting headaches from reading. I was still getting these bad headaches even after I had my glasses and looked into other possible issue. 3 years later I get my eyes checked at specsavers and they ask for the old pair of glasses, i am then told, that one side has no script and the other had the tiniest bit that wouldn’t make a difference. Why was I sold glasses with no script? Disgusting seeing as they cost around $300. I will never go back here or recommend to anyone.
This is a review about OPSM online only
I ordered and paid $200 online for contact lenses on 28 March. I got an email saying the order would be “delivered within 4 to 6 business days”. There was no confirmation of the order having shipped a few days later, so I contacted OPSM to ask about the lenses. I was told they are not available. I don’t think I would have been told that had I not followed up. I also didn’t think it was okay for companies to cancel your order after you’ve paid - surely payment means we’ve entered into a contract.
Anyway, so I ordered more lenses (the ones I usua...
Delivery takes forever!!!!
Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.
Replacement glasses get easily scratched
I bought a pair of glasses long time ago (almost 2 years) and included insurance because they were really expensive, I can't complain about my first pair, quite hard to scratch, almost 2 years and no complains, I had an accident while on the bike and a car run over the glasses,obviously, they got damaged, but still the lenses were not that badly scratched as expected, I shared the story with my colleagues and showed how tough these glasses were. The replacement was covered by the insurance last January, at this time, not even 2 and a half mont...hs after, the replacement glasses are getting easily scratched, I wear them all day long, I only take them off at bed time and place them in a case and use microfiber to clean them, I'm a programmer so I really need them and take care of them. I have noticed that on my receipts the descriptions are different, the receipt from my first purchase said: Polycarb SV ANTI FATIGUE WHITE CRIZAL PREVENCIA And the replacement says: Polycarb SV ACTIV BOOST DIGITAL
Awful delivery experience, never again.
Unfortunately the prices OPSM offer for contact lenses are very competitive and reasonable. However after 3 chances and having incredibly awful delivery experiences with their choice of courier Toll Priority, I won't be placing an order with OPSM ever again.
OPSM Spearwood Pure Garbage
OPSM Store Spearwood!!! Do not go there!!! Worst customer service and such a liars!!! Promised my mum to fix sunglasses and never did!!! Do not ever go there if could Give it 0 Stars i gladly would !!!
OPSM Wont give me the contact lenses I wear, but I can order them online and just did
I wear Biofinity Contact lenses which are great. I ran out. I called OPSM who made me glasses in 2014 (for $600!) to get some. I have the prescription.
I told them I have the details for the contact lenses I need and have repeat ordered them everywhere. But No, apparently all kinds of reasons why I cant have them. The measurements are special (but all the online places have no problem) I need a new prescription, they arent on the shelf, they haven't seen me since 2014.
A polite lady evaded every attempt I made to get a box. UNLESS I mad...e an appointment for an eye test etc. Is that bulk billed? Is OPSM trying to get a quick buck from an unnecessary service? So I go online and order a box Express Post for delivery to me tomorrow. No eye test. Perfect vision. OPSM lose.
So much more expensive than anywhere else
More than double the price of competitors but you don’t get double the value. Won’t be going back. For some reason you also get less back on your health fund as well.
OPSM Hurstville- don't bother!
I was in the Hurstville store a few weeks ago, where there was 1 staff member on the floor serving another customer and 1 staff member on a computer, doing what looked like paperwork. I stayed in the store for 15 minutes, waiting for someone to assist me. On the 15th minute, I started to walk out when the staff member on the computer called out to me, asking what I wanted in a rude and dismissive tone, like I was inconveniencing him. That was enough for me to say goodbye and walked out. I then drove 20 minutes to the Miranda store where I was p...romptly greeted by a friendly and helpful staff member, who went out of her way to assist me. Given the price premium you pay to shop at OPSM, the Hurstville store was disappointing and the Miranda store was top notch.
Horrible choice of courier, no standards of customer service at all
Their choice of courier, Toll, is possibly the WORST courier in Australia. Despite having reception in my building, they have "attempted delivery" twice now and "failed". I have not had any delivery issues with other couriers like AusPost or StarTrack, and the only other option Toll has is for you to pick up the parcel yourself at their depot at Brisbane Airport. Ridiculous. I ran into the same delivery problem with Toll even at my old address, when someone was home. Contacted OPSM for help but gotten no help or response at all from them.
Never making another order with OPSM ever again if they can't fix their customer service team and delivery issues.
I can't seem to get off any list
I had a poor experience with OPSM and decided never to go back. And despite this no matter how many times I've tried to get off mailing list, emailing list and sms list I still keep getting contacted. It's pretty irritating
Don't go there
I cannot live without my glasses and when I came to the shop after 1 year because the coating came off, I had the rudest response possible. Won't come back.
March 17th 2019 Update: Waiting for call as promised rate 0
Still waiting for your phone call. Please can you let the OPSM shop at Seaford know that I do not want anymore reminders and so does not want my husband
Dont expect too much
Having spent $320.00 to fit lenses to my existing frames, having waited nearly three weeks my glasses finally arrived. Yes they were fine and were duly handed to me in a snap lock bag.
I had the apparent audacity to ask for a glasses case where i was quickly told OPSM do not supply glass cases.
Oh well, no problem just popped next door to Specsavers where i was provided a case for $5.00
Not happy with Opsm Pakenham
I had an appointment booked last night at 7pm.
I arrived early at 6.30pm to pick out my Frames.
The Gentleman that served me was friendly but......
The frames I picked out were $149, I asked him to quote up for me. He tried charging the frames out at $200.
He said he was doing it to get me the maximum benefit??
I explained to him I have never had a Gap to pay going to two other Optical stores before.
He also was not aware of the 20% off because Opsm is a preferred partner apparently.
At the end of the day he was trying to get me to pay a gap ...
Disgusting non service
OPSM Ballarat Central Square are disgusting , very poor people skills . not one seat for customers. After waiting 20 mins for my appointment supporting myself with two walking sticks , was told they have to reschedule the appointment because i was late , i was there at 11.55 am for a 12pm no apology for a disabled person standing there for 20 minutes while waiting for my appointment , the male person once he got off the phone and spoke to me blamed me for being late , not a mention that no one approached me at the counter for twenty minut...es , the line of customers ended up out the door , we were all ingored . Pathetic customer service and NO people skills at all . I was treated with such disrespect , the gall of this male to act like he did , it was like well youre late e cant see you , wow what shocking service , that opsm store diserves -5 stars
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