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OPSM
1.9 from 517 reviews · View Statistics
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Reviews

  • Product Quality
    1.8 (99)
  • Return Claim MadeYes (10) · No (115)
  • Shipping
    1.0 (13)
  • Customer Service
    1.4 (94)
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Lost longtime customer due to terrible customer service

published
OPSM
Customer SupportOPSM
Louise H.
Louise H.

I have no idea how to PM you and I have taken my business elsewhere and dont want to waste any more time, but I would encourage you to look into this with your team and decide if their service really meets your standards

OPSM
Customer SupportOPSM
Stephen
StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

OPSM
Customer SupportOPSM
Doonya
DoonyaLaunceston, TAS
  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

OPSM
Customer SupportOPSM
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Traumatic experience

published
Kate F.
Kate F.Perth, WA

Still waiting for a refund

published

I had to return my new pair of glasses as they did not fit and were too heavy because of my prescription strength. This is something I believe an experienced staff member should have foreseen and avoided. Unfortunately, I was unable to find a smaller frame as stock was limited because of covid. I therefore requested a refund. Whilst I was reimbursed I am still waiting for a refund to my health insurance and it has been 2 months. I have since purchased another pair at another optometrist but have been unable to claim through my health insurance because of the failure of head office to process the refund to my health insurance.

OPSM
Customer SupportOPSM
Olga
Olga
  • 3 reviews
  • 4 likes

Still waiting for my glasses

published
OPSM
Customer SupportOPSM
Olga
Olga

OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

OPSM
Customer SupportOPSM
Tits
Tits

Absolutely not

OPSM
Customer SupportOPSM
Gerald H.
Gerald H.Perth, WA

Decent service, poor product recommendations

published
OPSM
Customer SupportOPSM
Gael
GaelPerth, WA
  • 3 reviews
  • 1 like

Dubious product quality

published
OPSM
Customer SupportOPSM
Gael
Gael
OPSM
Customer SupportOPSM
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Michael L.
Michael L.Greater Melbourne (Metropolitan), VIC

Avoid OPSM, bunch of scammers!

published

I'd rather buy a 200$ glasses and donate 350$ to charity instead of buying another OPSM glasses. It was downright awful as i was new to Australia and didn't know the general pricing of glasses.

OPSM
Customer SupportOPSM
Chenny
ChennyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 8 likes

DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE

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OPSM
Customer SupportOPSM
Christine
ChristineGreater Melbourne (Inner), VIC

Not happy

published

OPSM brunswick Glasses keep on slipping down my face was told I could not exchange because I have exchange 3 times already. Not happy will never shop at Opsm again. Ps for those who think I change them because I didn’t like them not the case each pair keep on slipping down my face.

OPSM
Customer SupportOPSM
Christine
Christine

I am beyond angry all she gave me was nose pads to fix the problem.

OPSM
Customer SupportOPSM

Awful in store and follow up service - North Sydney

published
OPSM
Customer SupportOPSM
Alacoque Welsh
Alacoque Welsh
OPSM
Customer SupportOPSM

Have my doubts about OPSM

published

Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.

OPSM
Customer SupportOPSM
Tabitha S.
Tabitha S.Pilbara, WA

Fine scratches in a pattern appeared within days

published
OPSM
Customer SupportOPSM
Tabitha S.
Tabitha S.

Good morning, thank you for your response. My contact number is 0437271778

OPSM
Customer SupportOPSM

Thank you for providing that, we have lodged a case to management with reference no. 2912235 and you will be contacted within 2 business days to discuss. Thanks and have a good day.

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Britx
BritxPerth, WA
  • 4 reviews
  • 4 likes

Rip off

published

Visited Baldivis Opsm for my regular check. The test found I didn't need a new prescription but still pressured me into buying a pair of glasses as they were "free" on my health insurance. I asked if my previous expensive eye scan had changed, he said no idea as we don't have the scan it was last when someone else took over the practice.

OPSM
Customer SupportOPSM
Britx
Britx

0405 053 098

OPSM
Customer SupportOPSM

A case has been lodged with reference no. 2912262 and you will be contacted within 2 business days to discuss. Thank you and have a good afternoon.

Shell
ShellHunter Region, NSW
  • 4 reviews
  • 6 likes

Unreliable

published

Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy

Andy W.
Andy W.
  • 2 reviews

Poor service From TTP store

published

Had a 1130 am appointment for a HR license eye test , when I phoned for the appointment I told the person on the phone it was for a HR license eye test , when I arrived at appointment I was told I had only a 30 min appointment and would have to come back another time for the rest which as I work away is not at all useful to me so now will have to phone around and also phone sa license to defer and have more time so thanks for nothing OPSM tea tree plaza will never use you again

OPSM
Customer SupportOPSM
Andy W.
Andy W.

No I want nothing more to do with OPSM

Ray
RayIllawarra, NSW
  • 2 reviews
  • 1 like

More money for less!

published

I don’t understand why it’s $112 for the anti reflection coating when most other optometrists do it for $50-$60.
Also got charged $30 for some eye scan without being asked if I wanted it, even though I said I only wanted a normal bulk billed eye test.
The staff are a bit hostile too, they make you feel like if you don’t have heaps of money to spend on glasses then don’t bother coming here.
I’ll be taking my prescription elsewhere.

OPSM
Customer SupportOPSM
Stewart A.
Stewart A.Greater Melbourne (Outer), VIC
  • 10 reviews
  • 4 likes

Why book when walk-ins are the priority

published

I made an appointment to have my main eyeglasses examined where in one lens the transition glass was turning white. The warranty was honoured without issue, so I give OPSM full marks on that score.

However, in this day of Victorian stringency I was amazed that two walk-ins had priority over my booking. Normally, I wouldn't comment on this, but with the Victorian government so paranoid about COVIC-19 infections I feel I must. I had COVICSafe running, but did others in the store?

dee
deeMetropolitan Adelaide, SA
  • 4 reviews
  • 3 likes

After a double length wait, bent versace arrive wth?!?!?

published

Waiting double time for glasses, ok... I sucked that up

But opening them upon getting home to see they are bent

Cummon... I spent over $500 on this and also bought two other pair at the same time (still awaiting delivery)

Great eye Dr,

crap opsm manufacturers!!!!!

OPSM
Customer SupportOPSM
Shopgirl
ShopgirlGreater Melbourne (Metropolitan), VIC

Competitive prices with subscription but ultra unreliable with deliveries

published
Tony8029
Tony8029Greater Melbourne (Inner), VIC
  • 73 reviews
  • 55 likes

OPSM lied to me in order to get a sale

published

Before ordering my frames I called OPSM specifically to check whether their products were supplied locally - obviously with the Corona Virus and the delays that go with it, I didn't want to order a product from overseas at this time.

On April 1 I received a note from OPSM saying that the item had been shipped and I should have it in 2 - 6 business days.

8 days later when the item had not arrived, i called OPSM and confessed to me that the frames were being shipped from China.

Why is this not made clear during the checkout process that products are shipped from China?

Millie71
Millie71Mid North Coast, NSW
  • 3 reviews
  • 2 likes

Complaint lodged 6 weeks ago. Still waiting for refund.

published
OPSM
Customer SupportOPSM
Millie71
Millie71

I am unable to find the private message link. The ref number for the complaint I made is 2697212 which has my contact details.

Bent my Frames to abnormal proportions

published

I purchased a $750 pair of glasses from OPSM just over a year ago (Feb 2019). The Frames since purchased have warped terribly so i went in to have them re-aligned 2 weeks ago(Chermside Shop). They are now a lot worst with the arms bent to outrageous proportions, to the extent that they are no longer wearable let alone usable. Obviously they cannot repair/undo their work (bending) and should simply replace my frames. I am returning to their shop again today and will update my comments after my visit....stay tuned!

OPSM
Customer SupportOPSM
Page 3 of 17

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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Details

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CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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