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OPSM

Reviews

  • Product Quality
    1.9 (97)
  • Return Claim MadeYes (10) · No (113)
  • Shipping
    1.0 (13)
  • Customer Service
    1.5 (93)
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Emily
Emily
  • 2 reviews

Absolutely done after too many chances.

published
Product Quality
Shipping

Customer service was BAD!!!

published

There is no after service in OPSM Parramatta. Stuff was so mean tome when I asked to fix the frame didn't help me at all.

Product Quality
Customer Service
2 comments
OPSM
Customer SupportOPSM
Jenny
Jenny

Thank you for the comment. My contact email address is muzyka331@gmail.com.

Spannerman
SpannermanSydney, NSW

Rip off

published

Promotion offering 20% of contact lenses is a complete rip off. Even with the 20% discount they are more expensive than every other provider! They then try and entice you with a subscription discount (still more expensive than 90% of providers) but the discount is not applicable to this price. Another prime example of an Australian company ripping off its customers.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
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just m.
just m.Central Highlands and Goldfields, VIC

Not helpful, money hungry for poor quality.

published

Talked me out of bifocals, bought two pair of glasses, one for close up, one for long vision. Worst glasses I have ever owned. I never remember to take both pair with me, often stuck with not being able to read. Plastic lenses, attract all the dust and dirt in the atmosphere, very hard to keep clean, scratch easily. Went back to ask about the bifocals and told it would be another $230 for them. Not helpful, money hungry for poor quality.

Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
just m.
just m.
OPSM
Customer SupportOPSM
Lee F.
Lee F.Sydney Surrounds, NSW

Not recommended!! Do not buy Oakley

published
Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
Lee F.
Lee F.

Ok

OPSM
Customer SupportOPSM

Terrible service.

published
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Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM

Contact Lens

published

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
Luna
Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Gab
Gab
  • 7 reviews
  • 2 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised ReviewNo
4 comments
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
Customer SupportOPSM
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Victor
VictorSydney, NSW

Dishonourable behaviour

published
Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
Victor
Victor

vlewis93@gmail.com

OPSM
Customer SupportOPSM

Thank you, Victor! We have sent you an email to follow up with your feedback,

Kind regards,
The OPSM Team

Terrible service and overall experience

published

OPSM made a mistake with order, failed to communicate, tried to hike up cost due to their mistake and had overall terrible service and poor communication about the order, WOULDN'T RECOMMEND
Side note attended different store and will had poor service

Incentivised ReviewNo
Return Claim MadeNo
Store LocationAdelaide
2 comments
OPSM
Customer SupportOPSM
Jacqueline M.
Jacqueline M.
chrissy
chrissyPerth, WA
  • 3 reviews

Bad Customer Service

published

Waited 30mins in store whilst consultant was serving another person in store. Optometrist came out with a customer and asked consultant to help him choose glasses and we were not acknowledged at all or asked if we needed help! Very poor customer service.

Customer Service
Incentivised ReviewNo
1 comment
OPSM
Customer SupportOPSM
Jeffrey
JeffreyMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Racist staff

published
Product Quality
Customer Service
5 comments
OPSM
Customer SupportOPSM
Jeffrey
Jeffrey

Are you asking me to share my private contact here?

OPSM
Customer SupportOPSM

Worst customer experience I've ever had

published

Had been a long-standing OPSM customer but was recently treated very poorly in the Southland (VIC) retail store that resulted in me having to travel interstate without my contact lenses. The attitude and service level was the worst I have ever experienced. IT systems and record keeping appear to be very poor. Avoid at all costs!

Customer Service
Incentivised ReviewNo
mario 1968
mario 1968Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Third time lucky

published

Had eye test , picked frames
1 being readers
1 being every day wearing
After 2 weeks go in for fitting , my every day wear of glasses has the wrong script
Wait another 1 1/2 weeks pick glasses up , they have a defect in the glass.
The store assistant ( Mary) tells me third time lucky, apologies things happen?
Just spent $1000 dollars on a very disappointing experience , and a very crude response by the staff.
Definitely would not recommend as a lack of training and professionalism by OPSM

Product Quality
Customer Service
3 comments
OPSM
Customer SupportOPSM
mario 1968
mario 1968

0402474767

OPSM
Customer SupportOPSM
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Page 1 of 28
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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