2 photos
OPSM
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by OPSM

Reviews

  • Product Quality
    2.7 (152)
  • Return Claim MadeYes (12) · No (171)
  • Shipping
    1.4 (18)
  • Customer Service
    2.5 (146)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Dmaifred
DmaifredWheatbelt, WA
  • 2 reviews
  • 1 like

Please stop bombarding my physical mail box and email

published

I'm tired of receiving so much marketing and reminder junk in both my physical mail box and via email etc. I sent a letter to their customer service email from the OPSM site and I got an autoreply saying the email(customer.care@luxottica.com.au) is no longer used. Argh. From mail box to recycle bin (if its even recyclable being so glossy).

I've sent some email to the customer care but their is no clear way to remove myself from the physical marketing.

Incentivised Review No
Return Claim MadeNo
grantss
grantssAU
  • 10 reviews
  • 15 likes

Atrocious customer service

published
Incentivised Review No
Return Claim MadeNo
PRASANNA
PRASANNAGreater Melbourne (Metropolitan), VIC

Chadstone store -Shop assistant assisting with adjusting glasses

published

I went to Chadstone store on 19/11/21 and the shop assistant was extremely professional and fixed my glasses perfectly. Thank-you-so-much.

Product Quality
5/5
Customer Service
5/5
Albert F.
Albert F.Sydney, NSW

Worst quality

published

Store is well stocked, staff quiet pushy to sell. Quality is the worst I have ever seen in glasses,
Cost over $600 a pair, even with purchasing a warranty plan, they refused to honor it despite having two Optometrists views as to bad quality

Product Quality
1/5
Customer Service
2/5
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all

Don’t shop online at OPSM

published

OPSM is the worst company to deal with regarding returns. Save yourself some hassle and never buy from their online site. I’ve spent 2months trying to find where to send my online return as my order did not come with a return postage stamp as they said it would and all the people that I have talked to apparently don’t know where they get sent.
I’d apparent once they have your money they no longer care to help you. Don’t ever shop from them online!

Product Quality
1/5
Shipping
1/5
john  reijerse
john reijerseGippsland, VIC

opsm service

published

i went to traralgon opsm shop on my electric scooter there i had a ingrowing eyeless i was told come back next day i been with them for 2 years bought contact lenses off them ; i went to spec saver waited 10 minutes and pulled the eyeless out .so much for opsm for emergence

Customer Service
1/5
Incentivised Review No
Adam
AdamPerth, WA

Had a terrible experience

published

Had a unpleasant experience with the staff working on the w.a armadale opms store, the lady was very grumpy and unwilling to help.

Incentivised Review No
Return Claim MadeNo
Store LocationPerth Armadale
Michael L
Michael LSydney, NSW

Terrible online service and customer care

published

I have ordered and paid online for 6 boxes (90 lenses per box) contact lenses on 10/10/2021. Only received 5 boxes and am still awaiting for one box. It has been a month, many emails and phone call, still no response from OPSM.
Only see OPSM customer care in this review site and ignore customer direct email and phone call. People should avoid buying their products online.

Product Quality
1/5
Incentivised Review No
Riley
RileySydney, NSW

Plumpton Store

published

Honestly one of the best stores I’ve been to.

I’m a first time glasses wearer my lens and frames with all the additional cost were $600! and my sisters were only $200, we weren’t ready to pay $800 for glasses because it’s literally a month away from XMAS, the employees used their friends and family discount and using HCF we got it down to $500 for both pairs, absolutely amazing people. Thank you plumpton!

Customer Service
5/5
Incentivised Review No
OPSM
Customer SupportOPSM
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all

Great Customer Service & Eye Wear

published

Helen greeted us on arrival & took us through the many different eye glasses & costs. Our Optometrist was Georgia who explained every step of the test. Both were professional, courteous & friendly. Highly recommend OPSM Parramatta.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Stanislav B.
Stanislav B.
  • 2 reviews
  • 3 likes

Limited inconvinient online service.

published

Online service is very limited and inconvinient. Unable to make an order for child as the service only has my details and there is no way to enter another person's datails. Phone support unavailable during normal hours. Prices are ok and delivery is fast, if you can work out how to place an order, but this is not how you do service in 2021. very disappointing.

Incentivised Review No
OPSM
Customer SupportOPSM
Fran Best
Fran BestSouth East Queensland, QLD
  • 3 reviews

Ignored

published

I found the male who works at my local OPSM very rude & despite telling him I would not return OPSM still is sending me reminders to attend

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all

Refused to send me a receipt

published

Ordered my glasses online and paid in full. Glasses were delievered without my receipt. I asked for it to be sent to me and each request I make is completely ignored and I dont know why. I have called them multiple times and emailed them multiple times and they also still ignore me. Its been more than two months since my order. Customer service is appalling. Ive been lied too each time I get a reply. I wont be shopping there ever again.

Incentivised Review No
Return Claim MadeNo

Bafflingly bad - defective glasses, customer service that could not be worse

published
Product Quality
1/5
Shipping
1/5
Felicia
FeliciaHobart, TAS

Don't waste your money or time

published

I've been going through OPSM to get contacts for the last 13 years, since covid I have been using the online store and am still waiting for contacts that i ordered in July. I contacted them for an update via the phone over a month ago as have literally been wearing my last set of contacts since this time and the lady was so rude and dismissive, she cut me off half way through explaining what had happened and wasn't helpful at all, i've tried to call them multiple times and email them multiple times with no reply. I will NEVER use this service again and would never recommend anyone use the online service. Such a disappointment as many of the stores have great staff.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
OPSM
Customer SupportOPSM
Page 1 of 10

Questions & Answers

Annalise M.
Annalise M.asked
OPSM

I recently picked up my glasses and when I returned home noticed that there was an extra set of lenses in the bag. I am a little confused as to why this may be, I believe they are Blueguard lenses but I was under the impression that the Blueguard was on the lenses in my glasses... Some clarification on this would be greatly appreciated.

No answers
Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

See all OPSM questions

Get an answer from our members and OPSM representatives

OPSM

Details

Compare both OPSM
CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
Compare both OPSM
Visit official website

Other Optical Retailers

Previous
Bailey Nelson

Bailey Nelson

4.8
(1,023)
Just Sunnies

Just Sunnies

4.7
(117)
Framesbuy

Framesbuy

4.6
(136)
AusSpecs

AusSpecs

4.6
(115)
Clearly

Clearly

4.2
(710)
Lensworld

Lensworld

4.5
(128)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(450)
Maui Jim

Maui Jim

4.3
(73)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.