Reviewer Photos & Videos
Please stop bombarding my physical mail box and email
I'm tired of receiving so much marketing and reminder junk in both my physical mail box and via email etc. I sent a letter to their customer service email from the OPSM site and I got an autoreply saying the email(firstname.lastname@example.org) is no longer used. Argh. From mail box to recycle bin (if its even recyclable being so glossy).
I've sent some email to the customer care but their is no clear way to remove myself from the physical marketing.
Atrocious customer service
Terrible customer service, easily the worst I've experienced from any company in many years. Terrible in that it is non-existent.
Wanted to but a pair of sunglasses from OPSM's online store but needed to know a particular detail about the lenses. Tried to phone on a Friday but discovered that the 1800 number is only an option for 4 hours a day, 5 days a week (seriously!). So had to wait until Monday to try but then all I got was hold music for 15 minutes. At the end of this I was asked to leave a message and someone would phone me back. A...day later - nobody has contacted me! Also sent an email query: four days later still waiting for a response. If OPSM's plan is to prevent people buying things from them online, they're doing an awesome job.
Chadstone store -Shop assistant assisting with adjusting glasses
I went to Chadstone store on 19/11/21 and the shop assistant was extremely professional and fixed my glasses perfectly. Thank-you-so-much.
Store is well stocked, staff quiet pushy to sell. Quality is the worst I have ever seen in glasses,
Cost over $600 a pair, even with purchasing a warranty plan, they refused to honor it despite having two Optometrists views as to bad quality
Don’t shop online at OPSM
OPSM is the worst company to deal with regarding returns. Save yourself some hassle and never buy from their online site. I’ve spent 2months trying to find where to send my online return as my order did not come with a return postage stamp as they said it would and all the people that I have talked to apparently don’t know where they get sent.
I’d apparent once they have your money they no longer care to help you. Don’t ever shop from them online!
i went to traralgon opsm shop on my electric scooter there i had a ingrowing eyeless i was told come back next day i been with them for 2 years bought contact lenses off them ; i went to spec saver waited 10 minutes and pulled the eyeless out .so much for opsm for emergence
Had a terrible experience
Had a unpleasant experience with the staff working on the w.a armadale opms store, the lady was very grumpy and unwilling to help.
Terrible online service and customer care
I have ordered and paid online for 6 boxes (90 lenses per box) contact lenses on 10/10/2021. Only received 5 boxes and am still awaiting for one box. It has been a month, many emails and phone call, still no response from OPSM.
Only see OPSM customer care in this review site and ignore customer direct email and phone call. People should avoid buying their products online.
Honestly one of the best stores I’ve been to.
I’m a first time glasses wearer my lens and frames with all the additional cost were $600! and my sisters were only $200, we weren’t ready to pay $800 for glasses because it’s literally a month away from XMAS, the employees used their friends and family discount and using HCF we got it down to $500 for both pairs, absolutely amazing people. Thank you plumpton!
Great Customer Service & Eye Wear
Helen greeted us on arrival & took us through the many different eye glasses & costs. Our Optometrist was Georgia who explained every step of the test. Both were professional, courteous & friendly. Highly recommend OPSM Parramatta.
Limited inconvinient online service.
Online service is very limited and inconvinient. Unable to make an order for child as the service only has my details and there is no way to enter another person's datails. Phone support unavailable during normal hours. Prices are ok and delivery is fast, if you can work out how to place an order, but this is not how you do service in 2021. very disappointing.
I found the male who works at my local OPSM very rude & despite telling him I would not return OPSM still is sending me reminders to attend
Refused to send me a receipt
Ordered my glasses online and paid in full. Glasses were delievered without my receipt. I asked for it to be sent to me and each request I make is completely ignored and I dont know why. I have called them multiple times and emailed them multiple times and they also still ignore me. Its been more than two months since my order. Customer service is appalling. Ive been lied too each time I get a reply. I wont be shopping there ever again.
Bafflingly bad - defective glasses, customer service that could not be worse
At the end of 4-5 week ordeal filled with terrible customer service - featuring no notification of shipment, no tracking, OPSM not passing on my details to the shipper, and an attitude of nonchalance and lack of care from OPSM - I finally received my glasses.
Great right? Nope! They were defective - with an issue that would have been beyond obvious if there was any form of quality control at OPSM. Given they obviously have no care in constructing the glasses, I don't think I'd trust them to get a prescription right.
I tried getting a resoluti...on from their customer service team. They were shocked to hear about how bad my experience was and passed my case onto a manager. But no response ever came. I followed up, and was flat out ignored. It took over two weeks for a team leader to get back to me. Over two weeks. The team leader kindly offered me a complimentary pair of glasses. That was much appreciated. Except no order details, no shipping information, no tracking has been sent to me. It's baffling that one of the issues with my first order was a lack of shipping information - and when OPSM are trying to make it up to me, they do the exact same thing!
Don't waste your money or time
I've been going through OPSM to get contacts for the last 13 years, since covid I have been using the online store and am still waiting for contacts that i ordered in July. I contacted them for an update via the phone over a month ago as have literally been wearing my last set of contacts since this time and the lady was so rude and dismissive, she cut me off half way through explaining what had happened and wasn't helpful at all, i've tried to call them multiple times and email them multiple times with no reply. I will NEVER use this service again and would never recommend anyone use the online service. Such a disappointment as many of the stores have great staff.
Questions & Answers
I recently picked up my glasses and when I returned home noticed that there was an extra set of lenses in the bag. I am a little confused as to why this may be, I believe they are Blueguard lenses but I was under the impression that the Blueguard was on the lenses in my glasses... Some clarification on this would be greatly appreciated.
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
Do you price match on frames?
OPSM does not offer a price matching service in store.
However, you are welcome to contact your local OPSM store and our staff can help you with a quote.
OPSM Customer Care
Get an answer from our members and OPSM representatives
|Category||Online Shops and Optical Retailers||Physical Shops and Optical Retailers|
|Products / Services Offered||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses|
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