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OPSM
1.9 from 528 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.7 (121)
  • Return Claim MadeYes · No (158)
  • Shipping
    1.3 (13)
  • Customer Service
    2.5 (116)
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Michael
MichaelBraddon 2612, ACT
  • 9 reviews
  • 3 likes

Keep returning and still not the right prescription

published

I’ve had to return and they change the type of lense but I keep saying it’s the script. They do not listen. I have to pick up another glasses. I know they won’t be right because of the script.

OPSM
Customer SupportOPSM
Simon DD
Simon DDSydney, NSW

Can't order prescription lenses for glasses online

published

This is mind-boggling. You can order frames from their website but you cant order prescription lenses with them. Beyond belief in 2020.

OPSM
Customer SupportOPSM
Jean
JeanSydney, NSW
  • 2 reviews
  • 1 like

Wrong script - third family member - what’s going wrong

published

Three family members have had their eyes tested and their glasses are wrong scripts. My dads glasses had two different lenses in one pair. My other half’s new glasses are supposed to be stronger yet he can’t see distance with new script but can with old glasses with so called less strength. My sister had to go back three times and still here are wrong. Some staff don’t adjust or clean new glasses just say they are correct

OPSM
Customer SupportOPSM
Kevin
KevinPerth, WA

Wrong Script!!!

published
OPSM
Customer SupportOPSM
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Dave
Dave
  • 2 reviews
  • 2 likes

Not happy

published

Customer for over 35 years and no complaints in the past
Recently supplied frames from another opsm
Store after having eye test and needing new script
A months wait and lots of excuses and still no glasses

OPSM
Customer SupportOPSM
Customer
Customer
  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
Mike G.
Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

OPSM
Customer SupportOPSM
customers
customersSydney, NSW
  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
OPSM
Customer SupportOPSM
Stephen
StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

OPSM
Customer SupportOPSM
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Jadam
JadamSouth East Queensland, QLD
  • 8 reviews
  • 5 likes

This is a store that understands customer service, best manager ever.

published
OPSM
Customer SupportOPSM
Doonya
DoonyaLaunceston, TAS
  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

OPSM
Customer SupportOPSM

Traumatic experience

published
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PMar
PMarSouth East Queensland, QLD
  • 7 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

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OPSM
Customer SupportOPSM
PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

Olga
Olga
  • 3 reviews
  • 4 likes

Still waiting for my glasses

published
OPSM
Customer SupportOPSM
Olga
Olga

OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

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Customer SupportOPSM
Tits
Tits

Absolutely not

OPSM
Customer SupportOPSM
Gerald H.
Gerald H.Perth, WA

Decent service, poor product recommendations

published
OPSM
Customer SupportOPSM
Gael
GaelPerth, WA
  • 3 reviews
  • 1 like

Dubious product quality

published
OPSM
Customer SupportOPSM
Gael
Gael
OPSM
Customer SupportOPSM
Chenny
ChennyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 8 likes

DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE

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Laurie
Laurie
  • 2 reviews

The girls at the sunnybank plaza store are so friendly and professional, I felt very comfortable.

published

I am totally satisfied. All 3 pairs of glasses are spot on perfect. I have a pair of glasses for driving. A pair for reading and a pair for driving

OPSM
Customer SupportOPSM
Katherine
KatherineAU
  • 8 reviews
  • 2 likes

Friendly, knowledgeable, giving staff with high quality service and products

published

I love going to opsm. The stores are bright and beautiful with lots of quality stock. The staff are Friendly, knowledgeable, and giving with high quality service. I also find the turn around on my orders faster. Plus the optometrist went over and above to give me extra info -can’t recommend them highly enough!

OPSM
Customer SupportOPSM

Awful in store and follow up service - North Sydney

published
OPSM
Customer SupportOPSM
Alacoque Welsh
Alacoque Welsh
OPSM
Customer SupportOPSM

Have my doubts about OPSM

published

Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.

OPSM
Customer SupportOPSM
Tabitha S.
Tabitha S.Pilbara, WA

Fine scratches in a pattern appeared within days

published
OPSM
Customer SupportOPSM
Tabitha S.
Tabitha S.

Good morning, thank you for your response. My contact number is 0437271778

OPSM
Customer SupportOPSM

Thank you for providing that, we have lodged a case to management with reference no. 2912235 and you will be contacted within 2 business days to discuss. Thanks and have a good day.

Britx
BritxPerth, WA
  • 4 reviews
  • 4 likes

Rip off

published

Visited Baldivis Opsm for my regular check. The test found I didn't need a new prescription but still pressured me into buying a pair of glasses as they were "free" on my health insurance. I asked if my previous expensive eye scan had changed, he said no idea as we don't have the scan it was last when someone else took over the practice.

OPSM
Customer SupportOPSM
Britx
Britx

0405 053 098

OPSM
Customer SupportOPSM

A case has been lodged with reference no. 2912262 and you will be contacted within 2 business days to discuss. Thank you and have a good afternoon.

Shell
ShellHunter Region, NSW
  • 6 reviews
  • 6 likes

Unreliable

published

Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy

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