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OPSM
1.9 from 528 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.7 (146)
  • Return Claim MadeYes (11) · No (163)
  • Shipping
    1.3 (16)
  • Customer Service
    2.5 (141)
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Contact Lens

published

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Luna
Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

Product Quality
3/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Gab
Gab
  • 9 reviews
  • 3 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised Review No
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
Customer SupportOPSM
Ann Carter
Ann CarterPerth, WA

Excellent customer service

published

We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
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Victor
VictorSydney, NSW

Dishonourable behaviour

published
Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Victor
Victor

vlewis93@gmail.com

OPSM
Customer SupportOPSM

Thank you, Victor! We have sent you an email to follow up with your feedback,

Kind regards,
The OPSM Team

Terrible service and overall experience

published

OPSM made a mistake with order, failed to communicate, tried to hike up cost due to their mistake and had overall terrible service and poor communication about the order, WOULDN'T RECOMMEND
Side note attended different store and will had poor service

Incentivised Review No
Return Claim MadeNo
Store LocationAdelaide
OPSM
Customer SupportOPSM
Jacqueline M.
Jacqueline M.
chrissy
chrissyPerth, WA
  • 3 reviews
  • 1 like

Bad Customer Service

published

Waited 30mins in store whilst consultant was serving another person in store. Optometrist came out with a customer and asked consultant to help him choose glasses and we were not acknowledged at all or asked if we needed help! Very poor customer service.

Customer Service
1/5
Incentivised Review No
OPSM
Customer SupportOPSM
Jeffrey
JeffreyMetropolitan Adelaide, SA
  • 2 reviews
  • 4 likes

Racist staff

published
Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Jeffrey
Jeffrey

Are you asking me to share my private contact here?

OPSM
Customer SupportOPSM

Worst customer experience I've ever had

published

Had been a long-standing OPSM customer but was recently treated very poorly in the Southland (VIC) retail store that resulted in me having to travel interstate without my contact lenses. The attitude and service level was the worst I have ever experienced. IT systems and record keeping appear to be very poor. Avoid at all costs!

Customer Service
1/5
Incentivised Review No
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Don’t have one
Don’t have oneMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
5/5
Incentivised Review No
OPSM
Customer SupportOPSM
Matt
MattMetropolitan Adelaide, SA
  • 3 reviews

Customer service was excellent. Product was terrible

published

Great service and friendly staff.
My first time in 30 years of wearing glasses I had to buy plastic lenses since they no longer make glass.
The new plastic lenses have lasted me Just over 1year and they need replacing.
I have never had a set of lenses last less than 3years before.
For people who don't work in an office environment, I would not recommend plastic lenses. There are still some places that sell glass. It's cheaper in the long term.

Product Quality
1/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Matt
Matt
OPSM
Customer SupportOPSM
mario 1968
mario 1968Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Third time lucky

published

Had eye test , picked frames
1 being readers
1 being every day wearing
After 2 weeks go in for fitting , my every day wear of glasses has the wrong script
Wait another 1 1/2 weeks pick glasses up , they have a defect in the glass.
The store assistant ( Mary) tells me third time lucky, apologies things happen?
Just spent $1000 dollars on a very disappointing experience , and a very crude response by the staff.
Definitely would not recommend as a lack of training and professionalism by OPSM

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
mario 1968
mario 1968

0402474767

OPSM
Customer SupportOPSM
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Jeff
JeffGreater Melbourne (Outer), VIC
  • 6 reviews

Not very happy...

published
Product Quality
1/5
Customer Service
3/5
OPSM
Customer SupportOPSM
Trac
Trac
  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM

Poor Customer Support

published
Product Quality
1/5
Customer Service
1/5
Dimu
DimuPerth, WA
  • 5 reviews
  • 1 like

Inadequate staff

published

OPSM Bullcreek, WA: Just one staff to attend to all customer needs including fitting frames, billing, answering the phone, handle walk-in inquiries etc. I had to wait more than 30 minutes after my eye test to talk to her. Went to collect my glasses around 1.20 pm on a Friday and the store was closed as the only staff member has gone for lunch. I had to wait for 20 minutes. I feel sorry for the poor, overworked staff member, she was amazing.

Incentivised Review No
OPSM
Customer SupportOPSM
Deb
DebSouth East Queensland, QLD

If I could rate zero stars I would!

published
Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Brice
BriceSydney, NSW
  • 6 reviews
  • 1 like

They could be the best if they changed the delivery courier..

published

I used to subscribe my contact lens for nearly a year but it was never delivered on time.
They were delay a month in average.

I emailed if they could change the courier partner but they did not want.
So I just canceled the subscription.

What a shame that they lose customer by their stubborn system and worst business partner.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Concerned
ConcernedSydney
  • 2 reviews

Once they grab your money THEY DON'T CARE!

published

I was tested and prescribed 2 plastic lenses for my own frames.The price was $880. After waiting over a month, I tried them on, and I mentioned that I could not see clearly at a distance. They replied that I "needed to get used to them". I could also see strange blue halos around straight lines. I wore them for over 2.5 weeks, and nothing changed. I returned to speak to optometrist. He tried to tell me that my eyes had changed and it was not his fault. All he could offer me another pair of lenses at half price.
This was the 1st time I had tried OPSM and I will never use them again.

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Marco
MarcoVictoria
  • 6 reviews
  • 11 likes

Rang the Customer Service line & was told the regional manger will contact me in 2 days & yet have not received a call.

published

They will not return scratched lenses that I believe were not scratched by me that are only two weeks old.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
OPSM
Customer SupportOPSM
Jamie W.
Jamie W.
  • 2 reviews

What a joke

published

Went into the local Warnbro store . Optometrist came out yelling and saying “no more customers” . Told by the lady at the counter best to just cancel you appointment . No chance to reschedule, just more time for me to leave the store . Left feedback online and still no response . Never going back again

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Vineesh
VineeshGreater Melbourne (Inner), VIC
  • 5 reviews
  • 4 likes

Only for Rich people

published
Product Quality
1/5
Customer Service
1/5

Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
KTc
KTcPerth, WA
  • 3 reviews
  • 4 likes

Mansplaining

published
Product Quality
5/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Lili
LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

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