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OPSM
1.9 from 524 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.7 (139)
  • Return Claim MadeYes (11) · No (155)
  • Shipping
    1.3 (14)
  • Customer Service
    2.5 (136)
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Victor
VictorSydney, NSW

Dishonourable behaviour

published
Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Victor
Victor

vlewis93@gmail.com

OPSM
Customer SupportOPSM

Thank you, Victor! We have sent you an email to follow up with your feedback,

Kind regards,
The OPSM Team

Terrible service and overall experience

published

OPSM made a mistake with order, failed to communicate, tried to hike up cost due to their mistake and had overall terrible service and poor communication about the order, WOULDN'T RECOMMEND
Side note attended different store and will had poor service

Incentivised Review No
Return Claim MadeNo
Store LocationAdelaide
OPSM
Customer SupportOPSM
Jacqueline M.
Jacqueline M.
chrissy
chrissyPerth, WA
  • 3 reviews
  • 1 like

Bad Customer Service

published

Waited 30mins in store whilst consultant was serving another person in store. Optometrist came out with a customer and asked consultant to help him choose glasses and we were not acknowledged at all or asked if we needed help! Very poor customer service.

Customer Service
1/5
Incentivised Review No
OPSM
Customer SupportOPSM
Jeffrey
JeffreyMetropolitan Adelaide, SA
  • 2 reviews
  • 4 likes

Racist staff

published
Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Jeffrey
Jeffrey

Are you asking me to share my private contact here?

OPSM
Customer SupportOPSM
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Worst customer experience I've ever had

published

Had been a long-standing OPSM customer but was recently treated very poorly in the Southland (VIC) retail store that resulted in me having to travel interstate without my contact lenses. The attitude and service level was the worst I have ever experienced. IT systems and record keeping appear to be very poor. Avoid at all costs!

Customer Service
1/5
Incentivised Review No
Don’t have one
Don’t have oneMetropolitan Adelaide, SA
  • 5 reviews
  • 1 like

Fantastic

published

I purchased Valentino in Rundle Mall the service was first class from Marc, Charlie and the team and I love my new glasses !
Looking forward to my next visit !
Coral

Customer Service
5/5
Incentivised Review No
OPSM
Customer SupportOPSM
mario 1968
mario 1968Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Third time lucky

published

Had eye test , picked frames
1 being readers
1 being every day wearing
After 2 weeks go in for fitting , my every day wear of glasses has the wrong script
Wait another 1 1/2 weeks pick glasses up , they have a defect in the glass.
The store assistant ( Mary) tells me third time lucky, apologies things happen?
Just spent $1000 dollars on a very disappointing experience , and a very crude response by the staff.
Definitely would not recommend as a lack of training and professionalism by OPSM

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
mario 1968
mario 1968

0402474767

OPSM
Customer SupportOPSM
Trac
Trac
  • 3 reviews

OPSM Hallshead

published

Wonderful, knowledgeable staff at every point. Never tried to up sell me, in fact they said I didn’t really an option that I was considering so thanks for the honesty. Great with my 11 year old, had a broken leg at the time so brought a chair over for her and even adjusted the height to suit. Explained everything and answered all my questions. Gave me different cost options and what worked better with my private health. Over and above.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM

Poor Customer Support

published
Product Quality
1/5
Customer Service
1/5
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Deb
DebSouth East Queensland, QLD

If I could rate zero stars I would!

published
Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Brice
BriceSydney, NSW
  • 6 reviews
  • 1 like

They could be the best if they changed the delivery courier..

published

I used to subscribe my contact lens for nearly a year but it was never delivered on time.
They were delay a month in average.

I emailed if they could change the courier partner but they did not want.
So I just canceled the subscription.

What a shame that they lose customer by their stubborn system and worst business partner.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
Concerned
ConcernedSydney
  • 2 reviews

Once they grab your money THEY DON'T CARE!

published

I was tested and prescribed 2 plastic lenses for my own frames.The price was $880. After waiting over a month, I tried them on, and I mentioned that I could not see clearly at a distance. They replied that I "needed to get used to them". I could also see strange blue halos around straight lines. I wore them for over 2.5 weeks, and nothing changed. I returned to speak to optometrist. He tried to tell me that my eyes had changed and it was not his fault. All he could offer me another pair of lenses at half price.
This was the 1st time I had tried OPSM and I will never use them again.

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
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Marco
MarcoVictoria
  • 6 reviews
  • 11 likes

Rang the Customer Service line & was told the regional manger will contact me in 2 days & yet have not received a call.

published

They will not return scratched lenses that I believe were not scratched by me that are only two weeks old.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
OPSM
Customer SupportOPSM
Jamie W.
Jamie W.
  • 2 reviews

What a joke

published

Went into the local Warnbro store . Optometrist came out yelling and saying “no more customers” . Told by the lady at the counter best to just cancel you appointment . No chance to reschedule, just more time for me to leave the store . Left feedback online and still no response . Never going back again

Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Vineesh
VineeshGreater Melbourne (Inner), VIC
  • 5 reviews
  • 4 likes

Only for Rich people

published
Product Quality
1/5
Customer Service
1/5

Just great service

published

In the midst of a Pandemic and far from home, one of our glasses lost a screw. OPSM were excellent in repairing it. So impressed I made an appointment to get new ones for myself. Excellent service all around.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
KTc
KTcPerth, WA
  • 3 reviews
  • 4 likes

Mansplaining

published
Product Quality
5/5
Customer Service
1/5
OPSM
Customer SupportOPSM
Lili
LiliSouth East Queensland, QLD

Soooo Happy!!!

published

This was my first visit to Opsm at Chermside.Within an hour I had chosen my new frames and had a eye test.
Picked up my new frames last Thursday. The script was spot on the first time .I couldn't believe it as I often need a retest every time I get new glasses .
I will be back and highly recommend Opsm.So much to choose from and the staff were great.Great experience.

Product Quality
5/5
Customer Service
5/5
OPSM
Customer SupportOPSM
Lili
Lili

Your so welcome.
Thanks for acknowledging my review.
My first day back at work today and got lots of compliments on my new frames.

No lens replacement/repair available for Ray Ban Sunglasses

published

I purchased a pair of Ray Ban New Wayfarer Sunglasses on 30/11/2020 from the Bowral Branch. Unfortunately I dropped them last week and cracked one of the lenses. On returning to the store I was first asked if I had purchased insurance, which I had not. The store assistant then told me that OPSM stores did not offer replacement lenses, but he would try to help me out. In the end my only choice was to buy a new pair, or prescription lenses at double the price.
I was not informed of this at the time of purchase. This is surely unacceptable for a product with a rrp of over $200. Also OPSM and the manufacturers of Ray Ban apparently have the same parent company, Luxottica.

Customer Service
2/5
Incentivised Review No
Store LocationBowral NSW
OPSM
Customer SupportOPSM
Kurt
Kurt
OPSM
Customer SupportOPSM

Hey Kurt - Yes, absolutely take them into your local OPSM store and the team will be able to insert them in the frames for you. Sorry again for the inconvenience. I'm so glad you managed to source some replacements!

silvie888
silvie888Greater Melbourne (Outer), VIC
  • 9 reviews
  • 8 likes

Wish I'd read the reviews here before making the appointment

published
Product Quality
1/5
Customer Service
1/5
OPSM
Customer SupportOPSM
HNN
HNNSydney, NSW

Their customer service is terrible.

published

I have been with OPSM for years and order my contact lenses through OPSM online. My recent purchase at 12 December hadn’t arrived yet, the first time they sent it to WA instead of NSW and they shipped it again but not arrived yet and no one answers my emails and when I call they forward me to toll services which seems have lost the track of my purchase. I’ve been out of my contacts for a while and no one seems caring about this in OPSM online. If you can’t trust your delivery service, you lose the trust of your customers!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
OPSM
Sunglass H.OPSM
HNN
HNN

3643856RPL, I have been on the phone with your customer service and nothing still happening!

OPSM
Customer SupportOPSM
Willyeckerslike
WillyeckerslikePerth, WA
  • 14 reviews
  • 4 likes

Three months of severe headaches and SPAM

published

I went to get my yearly prescription glasses and I had my eye test as usual and got the results (It was a casual/replacement optition) I got my new glasses and a week or so later had headaches start, I never knew what was causing it. I got my prescription and work paid for safety glasses for me. After a few months of headaches I visited the doctors and then another optitian. It turns out I had totally the wrong prescription. Took it on the chin $$$ Now they spam me, click unsubscribe and they keep coming. type stop on the texts it says I am unsubscribed only to receive more. One customer who will never ever revisit.

Product Quality
1/5
Incentivised Review No
OPSM
Customer SupportOPSM
Willyeckerslike
Willyeckerslike
Greg
GregSydney, NSW

Lack of genuine care and lying staff

published
  • Thumbnail
Customer Service
1/5
Incentivised Review No
Store LocationBalmain, Sydney
OPSM
Customer SupportOPSM
Greg
Greg

I have PM'ed you OPSM. I don't know what else can be done as this event occurred over 2 months ago now and we would like to move on from this experience.

Poor experience at OPSM Balmain

published

Extremely disappointing experience here with my family. We thought we would give OPSM a go; we normally go to a different optometrist in the area.

We won't be coming back. The optometrist we saw, [name removed] was extremely unprofessional.

Incentivised Review No
Return Claim MadeNo
Store LocationBalmain
OPSM
Customer SupportOPSM
Zora
ZoraGreater Melbourne (Outer), VIC
  • 2 reviews

rude staff

published

very rude, lazy, staff, cant explain how they can be so not interested in their job. Today I went there, willing to spend, very likely $1000, but after that rude attitude, decided to walk out. With the excellent service at Costco, wondering what are they thinking. Rude, rude, rude!

Product Quality
4/5
Customer Service
1/5
OPSM
Customer SupportOPSM
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