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OPSM
1.9 from 524 reviews · View Statistics
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Reviews

  • Product Quality
    2.7 (139)
  • Return Claim MadeYes (11) · No (155)
  • Shipping
    1.3 (14)
  • Customer Service
    2.5 (136)
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Siva
SivaGreater Melbourne (Inner), VIC

The people there and the optometrist were very rude. Heard a couple of them talking behind our back.

published

None of the frames looked good, poor service, bad attitude and no patience was given. Was disappointed with the store.

OPSM
Customer SupportOPSM
daz
daz
  • 21 reviews
  • 8 likes

cranbourne opsm bad service and wow

published

opsm cranbourne run quickly away if u can they tried to charge me normal readinf glasses rayban didnt want them $427 short distance read glasses couldnt wait to get out of there total rip off Specsavers much cheaper and has more glasses and customer service much better wonder why no one inside there much opsm u need to stop trying to over charge a customer plus u optomistrist he just a idiot saying what he said in the room to me opsm dont go unless u want u money in your pocket empty

OPSM
Customer SupportOPSM
Dharshana R.
Dharshana R.South East Queensland, QLD

Customer Service

published

The service they provided today at Albert Street store was excellent. I presented the lady my glasses which had a fallen lense. Even after disclosing that I did not purchase the glases from them she quickly attended to it.

She was so courteous and efficient. I could not believe.
Thank you OPSM.
Dharshana.

OPSM
Customer SupportOPSM
Elle S.
Elle S.Sydney, NSW

Terrible service.

published

At Bondi junction.
Today while im in a consultation another member of staff was been pressured by another customer on two occasion she proceeded to bang on the door to hurry up. This is not very professional as my optometrist was testing my eyes. We were interrupted twice due to this. I felt that we were rushed. Later on when i was choosing my glasses the same member staff pressurizing me to hurry up and made decision on frames. Once again caused me more stress by her action.
How ever My husband was happy with the other member of staff. My husband had already paid for himself but for me i won’t be back due to this staff member. Her name is “ MIA”

OPSM
Customer SupportOPSM
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Michael
MichaelBraddon 2612, ACT
  • 9 reviews
  • 3 likes

Keep returning and still not the right prescription

published

I’ve had to return and they change the type of lense but I keep saying it’s the script. They do not listen. I have to pick up another glasses. I know they won’t be right because of the script.

OPSM
Customer SupportOPSM
Simon DD
Simon DDSydney, NSW

Can't order prescription lenses for glasses online

published

This is mind-boggling. You can order frames from their website but you cant order prescription lenses with them. Beyond belief in 2020.

OPSM
Customer SupportOPSM
Jean
JeanSydney, NSW
  • 2 reviews
  • 1 like

Wrong script - third family member - what’s going wrong

published

Three family members have had their eyes tested and their glasses are wrong scripts. My dads glasses had two different lenses in one pair. My other half’s new glasses are supposed to be stronger yet he can’t see distance with new script but can with old glasses with so called less strength. My sister had to go back three times and still here are wrong. Some staff don’t adjust or clean new glasses just say they are correct

OPSM
Customer SupportOPSM
Kevin
KevinPerth, WA

Wrong Script!!!

published
OPSM
Customer SupportOPSM
Sala
Sala
  • 2 reviews
  • 2 likes

Questionable

published
OPSM
Customer SupportOPSM
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regtheveg
regthevegNorth Queensland, QLD
  • 6 reviews
  • 5 likes

Read product disclosure for insurance

published
OPSM
Customer SupportOPSM
Dave
Dave
  • 2 reviews
  • 2 likes

Not happy

published

Customer for over 35 years and no complaints in the past
Recently supplied frames from another opsm
Store after having eye test and needing new script
A months wait and lots of excuses and still no glasses

OPSM
Customer SupportOPSM
Rod Skinner
Rod SkinnerHunter Region, NSW
  • 2 reviews
  • 7 likes

Disappointed

published

We had an eye test, told we would be bulk billed, had to pay $120 for scans, not told about the extra cost until we were leaving. Be aware of the hidden cost.

OPSM
Customer SupportOPSM
Rod Skinner
Rod Skinner

0413453530

Rod Skinner
Rod Skinner

No no response from OPSM at this stage
0413453530

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Customer
Customer
  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
Mike G.
Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

OPSM
Customer SupportOPSM
customers
customersSydney, NSW
  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
OPSM
Customer SupportOPSM

Lost longtime customer due to terrible customer service

published
OPSM
Customer SupportOPSM
Louise H.
Louise H.

I have no idea how to PM you and I have taken my business elsewhere and dont want to waste any more time, but I would encourage you to look into this with your team and decide if their service really meets your standards

OPSM
Customer SupportOPSM
Stephen
StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

OPSM
Customer SupportOPSM
Jadam
JadamSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

This is a store that understands customer service, best manager ever.

published
OPSM
Customer SupportOPSM
Doonya
DoonyaLaunceston, TAS
  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

OPSM
Customer SupportOPSM

Traumatic experience

published
Kate F.
Kate F.Perth, WA

Still waiting for a refund

published

I had to return my new pair of glasses as they did not fit and were too heavy because of my prescription strength. This is something I believe an experienced staff member should have foreseen and avoided. Unfortunately, I was unable to find a smaller frame as stock was limited because of covid. I therefore requested a refund. Whilst I was reimbursed I am still waiting for a refund to my health insurance and it has been 2 months. I have since purchased another pair at another optometrist but have been unable to claim through my health insurance because of the failure of head office to process the refund to my health insurance.

OPSM
Customer SupportOPSM
PMar
PMarSouth East Queensland, QLD
  • 7 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

published
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OPSM
Customer SupportOPSM
PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

Olga
Olga
  • 3 reviews
  • 4 likes

Still waiting for my glasses

published
OPSM
Customer SupportOPSM
Olga
Olga

OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

OPSM
Customer SupportOPSM
Tits
Tits

Absolutely not

OPSM
Customer SupportOPSM
Gerald H.
Gerald H.Perth, WA

Decent service, poor product recommendations

published
OPSM
Customer SupportOPSM
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