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OPSM
1.9 from 517 reviews · View Statistics
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Reviews

  • Product Quality
    2.6 (131)
  • Return Claim MadeYes (10) · No (144)
  • Shipping
    1.3 (14)
  • Customer Service
    2.4 (125)
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Sala
Sala
  • 2 reviews
  • 2 likes

Questionable

published
OPSM
Customer SupportOPSM
regtheveg
regthevegNorth Queensland, QLD
  • 6 reviews
  • 5 likes

Read product disclosure for insurance

published
OPSM
Customer SupportOPSM
Dave
Dave
  • 2 reviews
  • 2 likes

Not happy

published

Customer for over 35 years and no complaints in the past
Recently supplied frames from another opsm
Store after having eye test and needing new script
A months wait and lots of excuses and still no glasses

OPSM
Customer SupportOPSM
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Rod Skinner
Rod SkinnerHunter Region, NSW
  • 2 reviews
  • 7 likes

Disappointed

published

We had an eye test, told we would be bulk billed, had to pay $120 for scans, not told about the extra cost until we were leaving. Be aware of the hidden cost.

OPSM
Customer SupportOPSM
Rod Skinner
Rod Skinner

0413453530

Rod Skinner
Rod Skinner

No no response from OPSM at this stage
0413453530

Betty
BettyKimberley, WA
  • 3 reviews
  • 6 likes

Worst service & smart alec's

published

Well I went back to the store to have my glasses adjusted yet again (over 6 visits now). Still not right. What is with people just lunging at your face & grabbing glasses off your face. Shoving them back on, way too close to your face (which hurts). Ignorant. Please use your words. Its bad enough you have no training. Just having a crack. No idea what your doing. I would not even give you a rating of Terrible, but there is no lower choice on your selection. Wonder why!

OPSM
Customer SupportOPSM
Customer
Customer
  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
Mike G.
Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

OPSM
Customer SupportOPSM
customers
customersSydney, NSW
  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
OPSM
Customer SupportOPSM

Lost longtime customer due to terrible customer service

published
OPSM
Customer SupportOPSM
Louise H.
Louise H.

I have no idea how to PM you and I have taken my business elsewhere and dont want to waste any more time, but I would encourage you to look into this with your team and decide if their service really meets your standards

OPSM
Customer SupportOPSM
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Stephen
StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

OPSM
Customer SupportOPSM
Jadam
JadamSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

This is a store that understands customer service, best manager ever.

published
OPSM
Customer SupportOPSM
Doonya
DoonyaLaunceston, TAS
  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

OPSM
Customer SupportOPSM

Traumatic experience

published
Kate F.
Kate F.Perth, WA

Still waiting for a refund

published

I had to return my new pair of glasses as they did not fit and were too heavy because of my prescription strength. This is something I believe an experienced staff member should have foreseen and avoided. Unfortunately, I was unable to find a smaller frame as stock was limited because of covid. I therefore requested a refund. Whilst I was reimbursed I am still waiting for a refund to my health insurance and it has been 2 months. I have since purchased another pair at another optometrist but have been unable to claim through my health insurance because of the failure of head office to process the refund to my health insurance.

OPSM
Customer SupportOPSM
PMar
PMarSouth East Queensland, QLD
  • 7 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

published
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OPSM
Customer SupportOPSM
PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

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Olga
Olga
  • 3 reviews
  • 4 likes

Still waiting for my glasses

published
OPSM
Customer SupportOPSM
Olga
Olga

OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

OPSM
Customer SupportOPSM
Tits
Tits

Absolutely not

OPSM
Customer SupportOPSM
Gerald H.
Gerald H.Perth, WA

Decent service, poor product recommendations

published
OPSM
Customer SupportOPSM
Gael
GaelPerth, WA
  • 3 reviews
  • 1 like

Dubious product quality

published
OPSM
Customer SupportOPSM
Gael
Gael
OPSM
Customer SupportOPSM
Michael L.
Michael L.Greater Melbourne (Metropolitan), VIC

Avoid OPSM, bunch of scammers!

published

I'd rather buy a 200$ glasses and donate 350$ to charity instead of buying another OPSM glasses. It was downright awful as i was new to Australia and didn't know the general pricing of glasses.

OPSM
Customer SupportOPSM
Chenny
ChennyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 8 likes

DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE

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OPSM
Customer SupportOPSM

The girls at the sunnybank plaza store are so friendly and professional, I felt very comfortable.

published

I am totally satisfied. All 3 pairs of glasses are spot on perfect. I have a pair of glasses for driving. A pair for reading and a pair for driving

OPSM
Customer SupportOPSM
Katherine
KatherineAU
  • 8 reviews
  • 2 likes

Friendly, knowledgeable, giving staff with high quality service and products

published

I love going to opsm. The stores are bright and beautiful with lots of quality stock. The staff are Friendly, knowledgeable, and giving with high quality service. I also find the turn around on my orders faster. Plus the optometrist went over and above to give me extra info -can’t recommend them highly enough!

OPSM
Customer SupportOPSM
Christine
ChristineGreater Melbourne (Inner), VIC

Not happy

published

OPSM brunswick Glasses keep on slipping down my face was told I could not exchange because I have exchange 3 times already. Not happy will never shop at Opsm again. Ps for those who think I change them because I didn’t like them not the case each pair keep on slipping down my face.

OPSM
Customer SupportOPSM
Christine
Christine

I am beyond angry all she gave me was nose pads to fix the problem.

OPSM
Customer SupportOPSM

Awful in store and follow up service - North Sydney

published
OPSM
Customer SupportOPSM
Alacoque Welsh
Alacoque Welsh
OPSM
Customer SupportOPSM
Page 3 of 20

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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Details

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CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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