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OPSM
1.9 from 512 reviews · View Statistics

Reviews

  • Product Quality
    1.7 (91)
  • Return Claim MadeYes (10) · No (107)
  • Shipping
    1.0 (12)
  • Customer Service
    1.3 (87)
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Deb
DebSouth East Queensland, QLD

If I could rate zero stars I would!

published
Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Brice
BriceSydney, NSW
  • 6 reviews
  • 1 like

They could be the best if they changed the delivery courier..

published

I used to subscribe my contact lens for nearly a year but it was never delivered on time.
They were delay a month in average.

I emailed if they could change the courier partner but they did not want.
So I just canceled the subscription.

What a shame that they lose customer by their stubborn system and worst business partner.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
OPSM
Customer SupportOPSM
Concerned
ConcernedSydney
  • 2 reviews

Once they grab your money THEY DON'T CARE!

published

I was tested and prescribed 2 plastic lenses for my own frames.The price was $880. After waiting over a month, I tried them on, and I mentioned that I could not see clearly at a distance. They replied that I "needed to get used to them". I could also see strange blue halos around straight lines. I wore them for over 2.5 weeks, and nothing changed. I returned to speak to optometrist. He tried to tell me that my eyes had changed and it was not his fault. All he could offer me another pair of lenses at half price.
This was the 1st time I had tried OPSM and I will never use them again.

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
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Marco
MarcoVictoria
  • 6 reviews
  • 11 likes

Rang the Customer Service line & was told the regional manger will contact me in 2 days & yet have not received a call.

published

They will not return scratched lenses that I believe were not scratched by me that are only two weeks old.

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
OPSM
Customer SupportOPSM
Jamie W.
Jamie W.
  • 2 reviews

What a joke

published

Went into the local Warnbro store . Optometrist came out yelling and saying “no more customers” . Told by the lady at the counter best to just cancel you appointment . No chance to reschedule, just more time for me to leave the store . Left feedback online and still no response . Never going back again

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Vineesh
VineeshGreater Melbourne (Inner), VIC
  • 5 reviews
  • 4 likes

Only for Rich people

published
Product Quality
Customer Service
KTc
KTcPerth, WA
  • 3 reviews
  • 4 likes

Mansplaining

published
Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM

No lens replacement/repair available for Ray Ban Sunglasses

published

I purchased a pair of Ray Ban New Wayfarer Sunglasses on 30/11/2020 from the Bowral Branch. Unfortunately I dropped them last week and cracked one of the lenses. On returning to the store I was first asked if I had purchased insurance, which I had not. The store assistant then told me that OPSM stores did not offer replacement lenses, but he would try to help me out. In the end my only choice was to buy a new pair, or prescription lenses at double the price.
I was not informed of this at the time of purchase. This is surely unacceptable for a product with a rrp of over $200. Also OPSM and the manufacturers of Ray Ban apparently have the same parent company, Luxottica.

Customer Service
Incentivised ReviewNo
Store LocationBowral NSW
5 comments
OPSM
Customer SupportOPSM
Kurt
Kurt
OPSM
Customer SupportOPSM

Hey Kurt - Yes, absolutely take them into your local OPSM store and the team will be able to insert them in the frames for you. Sorry again for the inconvenience. I'm so glad you managed to source some replacements!

silvie888
silvie888Greater Melbourne (Outer), VIC
  • 7 reviews
  • 7 likes

Wish I'd read the reviews here before making the appointment

published
Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
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HNN
HNNSydney, NSW

Their customer service is terrible.

published

I have been with OPSM for years and order my contact lenses through OPSM online. My recent purchase at 12 December hadn’t arrived yet, the first time they sent it to WA instead of NSW and they shipped it again but not arrived yet and no one answers my emails and when I call they forward me to toll services which seems have lost the track of my purchase. I’ve been out of my contacts for a while and no one seems caring about this in OPSM online. If you can’t trust your delivery service, you lose the trust of your customers!

Shipping
Incentivised ReviewNo
Return Claim MadeNo
3 comments
OPSM
Sunglass H.OPSM
HNN
HNN

3643856RPL, I have been on the phone with your customer service and nothing still happening!

OPSM
Customer SupportOPSM
Willyeckerslike
WillyeckerslikePerth, WA
  • 14 reviews
  • 4 likes

Three months of severe headaches and SPAM

published

I went to get my yearly prescription glasses and I had my eye test as usual and got the results (It was a casual/replacement optition) I got my new glasses and a week or so later had headaches start, I never knew what was causing it. I got my prescription and work paid for safety glasses for me. After a few months of headaches I visited the doctors and then another optitian. It turns out I had totally the wrong prescription. Took it on the chin $$$ Now they spam me, click unsubscribe and they keep coming. type stop on the texts it says I am unsubscribed only to receive more. One customer who will never ever revisit.

Product Quality
Incentivised ReviewNo
2 comments
OPSM
Customer SupportOPSM
Willyeckerslike
Willyeckerslike
Greg
GregSydney, NSW

Lack of genuine care and lying staff

published
  • Thumbnail
Customer Service
Incentivised ReviewNo
Store LocationBalmain, Sydney
2 comments
OPSM
Customer SupportOPSM
Greg
Greg

I have PM'ed you OPSM. I don't know what else can be done as this event occurred over 2 months ago now and we would like to move on from this experience.

Poor experience at OPSM Balmain

published

Extremely disappointing experience here with my family. We thought we would give OPSM a go; we normally go to a different optometrist in the area.

We won't be coming back. The optometrist we saw, [name removed] was extremely unprofessional.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationBalmain
1 comment
OPSM
Customer SupportOPSM
Zora
ZoraGreater Melbourne (Outer), VIC
  • 2 reviews

rude staff

published

very rude, lazy, staff, cant explain how they can be so not interested in their job. Today I went there, willing to spend, very likely $1000, but after that rude attitude, decided to walk out. With the excellent service at Costco, wondering what are they thinking. Rude, rude, rude!

Product Quality
Customer Service
1 comment
OPSM
Customer SupportOPSM
Siva
SivaGreater Melbourne (Inner), VIC

The people there and the optometrist were very rude. Heard a couple of them talking behind our back.

published

None of the frames looked good, poor service, bad attitude and no patience was given. Was disappointed with the store.

Incentivised ReviewNo
1 comment
OPSM
Customer SupportOPSM
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Page 2 of 27
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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