Reviewer Photos & Videos
Lense pop out after 3months
Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed
lenses pop out the frame on nearly new glasses
lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.
I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .
don't buy Vogue VO4062B
Launceston , Tasmania
I was traumatised by the front desk lady.
Did the eye test. Bought a pair of glasses. Phoned to request a refund because I heard there’s animal testing by the brand. I wanted to confirm there’s no animal testing because I actually didn’t want to have a refund as well as I needed a pair of glasses.
The front desk lady had no idea that it’s possible that some company could test the lens on animals.
Then she said they were not doing any animal testing BEFORE she sent an email to her boss to confirm it’s true and HUNG UP my call. Then I went to the...
Still waiting for a refund
I had to return my new pair of glasses as they did not fit and were too heavy because of my prescription strength. This is something I believe an experienced staff member should have foreseen and avoided. Unfortunately, I was unable to find a smaller frame as stock was limited because of covid. I therefore requested a refund. Whilst I was reimbursed I am still waiting for a refund to my health insurance and it has been 2 months. I have since purchased another pair at another optometrist but have been unable to claim through my health insurance because of the failure of head office to process the refund to my health insurance.
Still waiting for my glasses
I ordered lenses at the OPSM Bagot House branch in Adelaide on 1 July 2020 with an indicated delivery date 19 July. Staff at the branch have been very professional (helpful, polite and knowledgeable). Regrettably, 6 weeks down the track I am yet to receive my glasses and, frankly, at this stage I am not sure if I ever will! On 22 June I was told they were in transit from Sydney and will arrive soon. When that did not happen, I was told I should expect them on 3 August. After the glasses did not arrive on that date I was told that the company...manufactures lenses in Thailand and my lenses failed to pass quality control upon their arrival to Sydney twice, hence, they are now being re-made for the third time and the OPSM cannot provide any timeline as to when they will be ready. If there was a 'no star' option to rate this organization it would have been my choice! Note, this comment does not relate to the branch where I made my order - it seems staff there have some challenges with what appears to be extremely poor internal company processes.
OPSM Earlville staff absolutely disgusting
Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!
Decent service, poor product recommendations
Staff are friendly at OPSM Perth. Measurements for prescriptions were accurate and proper, but the same cannot be said for the recommendations for frames.
I have a rather short nose bridge, which when combined with a very strong myopic index means that my glasses tend to be on the heavy and thick side. Even with reduced-thickness lenses, these still weigh enough to tip over and/or slide down when balancing solely on the nose bridge.
The previous optometrists that I'd always gone to would have a staff member go through their range of frames t...o find the right one. Not just one that looked right - it had to grip correctly, it had to balance correctly, and it had to take into account facial shape and structure so that it wouldn't just slide off at the lightest sweat or bump. Thinking that perhaps the staff at OPSM were similar, I took the shot seeing as they were the optometrists closest to work. Boy, was I wrong. The staff picked glasses frames that -looked- good. They didn't attempt to check the fit or grip around the temples or around the ears. Nose bridge fit was fine - but only with the placeholder light plastic lenses they have on the display items. When the glasses finally came, I thought that perhaps they would grow on me in time. No such luck. The lenses were poorly fitted to the frames. You could rock them from side to side and back to front while cleaning. The slightest bump would knock them loose and on to the floor. Slightest bit of grease on the nose bridge would cause them to slide down continuously throughout the day. Wearing headphones that fitted over ears? Good luck. After three months, I was completely fed up with these and asked if they could adjust them somehow to make them tighter around the ears. Something. Anything.
Dubious product quality
I bought glasses from OPSM about 1 year ago. One of the lens started to flake. I have been wearing glasses all my life, I have never seen this. I stopped by Specsavers to get advice. They said it was a serious defect and I should be able to get it replaced for free from OPSM.
At OPSM Perth (726 Hay Street), they told me the glasses were more than 1 year old so I should expect them to break down.
[Edit] I went to OPSM Claremont (9 Bay View Terrace). They look at my glasses and immediately agreed to give me replacement, since the issue is due to ...
Avoid OPSM, bunch of scammers!
I'd rather buy a 200$ glasses and donate 350$ to charity instead of buying another OPSM glasses. It was downright awful as i was new to Australia and didn't know the general pricing of glasses.
DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE
If you don't have the patience to read the below story, the short version is: DO NOT SHOP AT OPSM GLEN WAVERLEY! The message is simple :)
My Tiffany frame just broke in half as I was wiping them clean in the morning, as it was my one and only pair, I rushed into the Glen Waverley store (where I originally purchased them from) straight away, hoping that they could help me out.
The sales lady at the shop asked: "What did you do to them?", I told her that the frame broke in half as I was wiping/cleaning the glasses. She told me that it was not...under warranty and my option would be purchasing a new frame. She told me the price of a new frame would be $440...I was quite disappointed that it wasn't under warranty and it just seemed really expensive to purchase a new frame at full price, she said she would offer me a "manager special" and gave me 10% off. I quickly looked up prices online and asked if she could price match because the same frame cost around $250-$300 from other online store, she bluntly said: no we do not price match. With doubts in my mind, I didn't proceed with her offer, I then drove to another OPSM store which was much closer to where I live, showed the store manager my broken glasses, he looked up my purchase history and told me that as I purchased them back in August 2018, my frame should still under warranty, he mentioned that it was up to the Glen Waverley's store manager's discretion if it should or should not under the warranty, but he believed that it should be according to what I told him. I told this store manager that I haven't had any positive experience with the Glen Waverley store since my first purchase back in 2018 (I've attached a photo of my complaint on facebook dated back to 2018). This store manager was really kind and offered me two options: to repair the frame by melting & glueing them back together for about $100 or to buy the exact new frame at $275 (and I will get 2 years warranty on the new frame). I chose to purchase a new frame. I spent over $1800 purchasing two pairs of glasses from Glen Waverley but over the years, they just kept on disappointing me by not only providing impatient and bad customer services but also trying to rip me off while the product could be replaced under warranty. Would I ever go back to OPSM at Glen Waverley ever again? You be the judge.
OPSM brunswick Glasses keep on slipping down my face was told I could not exchange because I have exchange 3 times already. Not happy will never shop at Opsm again. Ps for those who think I change them because I didn’t like them not the case each pair keep on slipping down my face.
Awful in store and follow up service - North Sydney
I have been a client of OPSM Raymond Terrace for many years and have had nothing but top service from the staff there. Imagine me disquiet at attending the OPSM North Sydney on 16/6/20. The Optometrist [name removed] was professional but very indifferent. He took all my recent contact details as I had moved to Sydney in recent times. He told me that I would be contacted in 2 weeks with my new glasses. Having not heard anything I called into the store in the last few days. The guy there attended to request his name was not disclosed -...he was not at all friendly again he too had an indifferent attitude. He said they had contacted me , I checked my messages no contact from OPSM, I inquired which number had they used, and discovered they used an old landline . They had my mobile also on file but they did not follow up. He did not apologise for the error in fact left me with the feeling that it was my fault . My new reading glasses are OK . However I will be seeking either another OPSM Franchisee if OPSM at all in the future.
Have my doubts about OPSM
Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.
Fine scratches in a pattern appeared within days
Within 3 days of receiving my $1,000 glasses, very fine scratches in a pattern appeared on my lenses. I have never scratched a pair of glasses or sunnies before and have actually kept them all (can’t bring myself to throw them after paying top $) 1st response from opsm was I should alway rinse my glasses with water first due to the dust in the area. That made no sense as my kids do motocross and have never scratched my Ockley sunglasses even tho the get covered in dust. 2nd time I enquired about the scratches, I was told by another staff member...it was due to the high temperatures up here and if leave them in the car it will damage the lens. If I was neglectful with my glasses then I would assume it was my doing, but I have never left them in the car as I need them on my face at all times, when I’m not wearing them they are always kept in the bag and in my case and always use the cleaning spray which comes with a new cloth each month. I am now wearing my last pair of prescription glasses as my new pair are blurry, they are 4 yrs old and guess what, not one scratch on them. I also was not offered insurance on the day, after spending $1,000 I certainly would of payed the $30 for it, so OPSM can’t help me. Not impressed, these lenses are bad quality and I can’t be the only one who’s complained. Which makes the crap excuses annoy me even more.
Visited Baldivis Opsm for my regular check. The test found I didn't need a new prescription but still pressured me into buying a pair of glasses as they were "free" on my health insurance. I asked if my previous expensive eye scan had changed, he said no idea as we don't have the scan it was last when someone else took over the practice.
Questions & Answers
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
Do you price match on frames?
OPSM does not offer a price matching service in store.
However, you are welcome to contact your local OPSM store and our staff can help you with a quote.
OPSM Customer Care
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
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