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OPSM
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.8 (115)
  • Return Claim MadeYes · No (154)
  • Shipping
    1.3 (12)
  • Customer Service
    2.7 (112)
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Dmaifred
DmaifredWheatbelt, WA
  • 2 reviews
  • 1 like

Please stop bombarding my physical mail box and email

published

I'm tired of receiving so much marketing and reminder junk in both my physical mail box and via email etc. I sent a letter to their customer service email from the OPSM site and I got an autoreply saying the email(customer.care@luxottica.com.au) is no longer used. Argh. From mail box to recycle bin (if its even recyclable being so glossy).

I've sent some email to the customer care but their is no clear way to remove myself from the physical marketing.

Incentivised Review No
Return Claim MadeNo
grantss
grantssAU
  • 10 reviews
  • 15 likes

Atrocious customer service

published
Incentivised Review No
Return Claim MadeNo
PRASANNA
PRASANNAGreater Melbourne (Metropolitan), VIC

Chadstone store -Shop assistant assisting with adjusting glasses

published

I went to Chadstone store on 19/11/21 and the shop assistant was extremely professional and fixed my glasses perfectly. Thank-you-so-much.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationChadstone Victoria
Albert F.
Albert F.Sydney, NSW

Worst quality

published

Store is well stocked, staff quiet pushy to sell. Quality is the worst I have ever seen in glasses,
Cost over $600 a pair, even with purchasing a warranty plan, they refused to honor it despite having two Optometrists views as to bad quality

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationCastle Hill NSW
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john  reijerse
john reijerseGippsland, VIC

opsm service

published

i went to traralgon opsm shop on my electric scooter there i had a ingrowing eyeless i was told come back next day i been with them for 2 years bought contact lenses off them ; i went to spec saver waited 10 minutes and pulled the eyeless out .so much for opsm for emergence

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationtraralgon 3844
Adam
AdamPerth, WA

Had a terrible experience

published

Had a unpleasant experience with the staff working on the w.a armadale opms store, the lady was very grumpy and unwilling to help.

Incentivised Review No
Return Claim MadeNo
Store LocationPerth Armadale
Riley
RileySydney, NSW

Plumpton Store

published

Honestly one of the best stores I’ve been to.

I’m a first time glasses wearer my lens and frames with all the additional cost were $600! and my sisters were only $200, we weren’t ready to pay $800 for glasses because it’s literally a month away from XMAS, the employees used their friends and family discount and using HCF we got it down to $500 for both pairs, absolutely amazing people. Thank you plumpton!

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationPlumpton NSW
OPSM
Customer SupportOPSM

Great Customer Service & Eye Wear

published

Helen greeted us on arrival & took us through the many different eye glasses & costs. Our Optometrist was Georgia who explained every step of the test. Both were professional, courteous & friendly. Highly recommend OPSM Parramatta.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationParramatta NSW
OPSM
Customer SupportOPSM
Fran Best
Fran BestSouth East Queensland, QLD
  • 3 reviews

Ignored

published

I found the male who works at my local OPSM very rude & despite telling him I would not return OPSM still is sending me reminders to attend

Incentivised Review No
Return Claim MadeNo
OPSM
Customer SupportOPSM
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Refused to send me a receipt

published

Ordered my glasses online and paid in full. Glasses were delievered without my receipt. I asked for it to be sent to me and each request I make is completely ignored and I dont know why. I have called them multiple times and emailed them multiple times and they also still ignore me. Its been more than two months since my order. Customer service is appalling. Ive been lied too each time I get a reply. I wont be shopping there ever again.

Incentivised Review No
Return Claim MadeNo

Bafflingly bad - defective glasses, customer service that could not be worse

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Not Happy
Not HappyVictoria
  • 2 reviews

Zero Customer Service

published

The front office person on duty today has zero customer service abilities and talks to you like you are some sort of moron.
Stay clear of this branch.

Incentivised Review No
Return Claim MadeNo
Store LocationElsternwick
OPSM
Customer SupportOPSM
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Sam
SamGreater Melbourne (Inner), VIC

OPSM Chadstone

published

I had the misfortune of damaging my glasses last Sunday morning, fortunately, when I called OPSM Chadstone, I was very lucky to have Kay taking my call. Although we were in COVID lockdown, Kay was experienced enough to understand that my glasses are essential to my daily life. I explained the type of frames I liked and she was good enough to arrange an essential appointment with the optometrist.
By the time I got to the store for my appointment that afternoon, Kay had 5 or 6 pairs of glasses Ready for me to compare. Within 45 minutes, I was tested, chose frames and on my way.
Thank you very much, Kay.
Awesome service.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationChadstone
OPSM
Customer SupportOPSM
Betty
BettyKimberley, WA
  • 3 reviews
  • 4 likes

bad fitting

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBROOME
Betty
Betty

Avoid Norwood OPSM

published

Poor staff training - I've never encountered staff who are clueless about how to fit new frames and offered little advice on how to use multifocals. They were also clueless on how to use their own computer system so confusion reigned over the final amount owing.
Just spent over a $1000 on designer multi-focal spectacles that sit awkwardly on the face when all they need to do is adjust the nose-pads and arms of the frame to optimise my vision and comfort. Ridiculous.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNorwood SA
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Questions & Answers

Annalise M.
Annalise M.asked
OPSM

I recently picked up my glasses and when I returned home noticed that there was an extra set of lenses in the bag. I am a little confused as to why this may be, I believe they are Blueguard lenses but I was under the impression that the Blueguard was on the lenses in my glasses... Some clarification on this would be greatly appreciated.

No answers
Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

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OPSM

Details

Compare both OPSM
CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
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