1 photo
OPSM
1.9 from 513 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (64)
  • Return Claim MadeYes · No (92)
  • Shipping
    1.0 (10)
  • Customer Service
    1.2 (59)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Stephen
StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

1 comment
OPSM
Customer SupportOPSM
Doonya
DoonyaLaunceston, TAS
  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

1 comment
OPSM
Customer SupportOPSM

Traumatic experience

published
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Olga
Olga
  • 3 reviews
  • 4 likes

Still waiting for my glasses

published
2 comments
OPSM
Customer SupportOPSM
Olga
Olga

OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

3 comments
OPSM
Customer SupportOPSM
Tits
Tits

Absolutely not

OPSM
Customer SupportOPSM
Gerald H.
Gerald H.Perth, WA

Decent service, poor product recommendations

published
1 comment
OPSM
Customer SupportOPSM
Chenny
ChennyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 8 likes

DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
1 comment
OPSM
Customer SupportOPSM
Tabitha S.
Tabitha S.Pilbara, WA

Fine scratches in a pattern appeared within days

published
7 comments
OPSM
Customer SupportOPSM
Tabitha S.
Tabitha S.

Good morning, thank you for your response. My contact number is 0437271778

OPSM
Customer SupportOPSM

Thank you for providing that, we have lodged a case to management with reference no. 2912235 and you will be contacted within 2 business days to discuss. Thanks and have a good day.

Britx
BritxPerth, WA
  • 4 reviews
  • 4 likes

Rip off

published

Visited Baldivis Opsm for my regular check. The test found I didn't need a new prescription but still pressured me into buying a pair of glasses as they were "free" on my health insurance. I asked if my previous expensive eye scan had changed, he said no idea as we don't have the scan it was last when someone else took over the practice.

5 comments
OPSM
Customer SupportOPSM
Britx
Britx

0405 053 098

OPSM
Customer SupportOPSM

A case has been lodged with reference no. 2912262 and you will be contacted within 2 business days to discuss. Thank you and have a good afternoon.

Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Shell
ShellHunter Region, NSW
  • 4 reviews
  • 6 likes

Unreliable

published

Could not order contacts on line as their website is always down and was told it could take more than 3 weeks to receive my contacts if i placed an order through my local store. In the meantime How am i suppose to see? Not Happy

Andy W.
Andy W.
  • 2 reviews

Poor service From TTP store

published

Had a 1130 am appointment for a HR license eye test , when I phoned for the appointment I told the person on the phone it was for a HR license eye test , when I arrived at appointment I was told I had only a 30 min appointment and would have to come back another time for the rest which as I work away is not at all useful to me so now will have to phone around and also phone sa license to defer and have more time so thanks for nothing OPSM tea tree plaza will never use you again

2 comments
OPSM
Customer SupportOPSM
Andy W.
Andy W.

No I want nothing more to do with OPSM

dee
deeMetropolitan Adelaide, SA
  • 4 reviews
  • 3 likes

After a double length wait, bent versace arrive wth?!?!?

published

Waiting double time for glasses, ok... I sucked that up

But opening them upon getting home to see they are bent

Cummon... I spent over $500 on this and also bought two other pair at the same time (still awaiting delivery)

Great eye Dr,

crap opsm manufacturers!!!!!

1 comment
OPSM
Customer SupportOPSM
Shopgirl
ShopgirlGreater Melbourne (Metropolitan), VIC

Competitive prices with subscription but ultra unreliable with deliveries

published

Bent my Frames to abnormal proportions

published

I purchased a $750 pair of glasses from OPSM just over a year ago (Feb 2019). The Frames since purchased have warped terribly so i went in to have them re-aligned 2 weeks ago(Chermside Shop). They are now a lot worst with the arms bent to outrageous proportions, to the extent that they are no longer wearable let alone usable. Obviously they cannot repair/undo their work (bending) and should simply replace my frames. I am returning to their shop again today and will update my comments after my visit....stay tuned!

1 comment
OPSM
Customer SupportOPSM

Expensive, low quality scratched glasses

published

I purchased a pair of glasses from OPSM in November 2019. Four months later the lens are completely covered in scratches! Including a couple of wide scratches where it looks like the slightly coloured lens coating is coming off. At a cost of $609 I think this is completely unacceptable. I treat my glasses well and know that this is not related to poor treatment or general wear and tear. My previous glasses (not from OPSM) are now 3 years old and don't have any scratches on them! I think OPSM must be using materials or lens coatings that are not at all scratch resistant? I'm so disappointed! I wish I'd seen the similar reviews here prior to shopping at OPSM.

Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Page 3 of 7
See all OPSM reviews

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

See all OPSM questions

Get an answer from our members and OPSM representatives

OPSM

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(114)
AusSpecs

AusSpecs

4.6
(109)
Framesbuy

Framesbuy

4.6
(112)
Clearly

Clearly

4.2
(586)
Lensworld

Lensworld

4.4
(111)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(435)
Maui Jim

Maui Jim

4.4
(69)
Vision Direct

Vision Direct

3.7
(2,572)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.