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OPSM
1.9 from 511 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (63)
  • Return Claim MadeYes · No (91)
  • Shipping
    1.0 (9)
  • Customer Service
    1.2 (59)
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Vince

VinceMetropolitan Adelaide, SA

  • 16 reviews
  • 25 likes

Outrageous price and zero service

published

Today I went to OPSM store on Rundle Mall to get a quote on lenses. one young lady quoted me nearly $1000 for a pair of lenses only. it is utterly outrageous.

even worse, I did an eye test in Dec 19 at this store and took me nearly an hour. The staff forgot to store the reading prescription on the system. now I have to do another eye test.

I will never go to OPSM again. they simply want to rip off customers.

1 comment
OPSM
Customer SupportOPSM

Didn’t recieve my contacts

published

Didn’t recieve my contacts, OPSM say it’s my fault and won’t give me my money back over $100. I’m new to the country and an awful first experience. Will never use them again!!

1 comment
OPSM
Customer SupportOPSM
hcshen

hcshenCanberra 2600, ACT

Worst customer service experience

published
1 comment
OPSM
Customer SupportOPSM
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Michelle B.

Michelle B.Far North Queensland, QLD

Bad service

published

After several pairs of glasses have just had the worst customer experience at OPSM Cairns Central. Went to collect new glasses and they were wrong, I was seeing double vision. Was explained that someone had entered the wrong data but how can I trust their eye test and service now?
Decided to cancel the order, but instead of being refunded my $200 deposit have been charged another $200.
So am out of pocket $400 and no glasses.

1 comment
OPSM
Customer SupportOPSM
TeeCee

TeeCeePerth, WA

Bad communication

published

At first customer service was great.
Then my frames were shipped off for new lenses.
We were told they would be 7-10 days.
2 weeks later I called for an eta, and was told they sent them to the wrong place and would be an extra 7-10 days.
I called again 2 weeks later to be told that they lost my frames.
They told me to wait another 7-10 days as they had the get me new frames.
Not impressed that 7-10 days turned into 6 weeks!!
I have to wear my glasses all day everyday to be able to see.
Then when we collected the glasses, we were never offered a discount or an apology!
This is not acceptable.

1 comment
OPSM
Customer SupportOPSM
Tracey

TraceyPerth, WA

  • 8 reviews
  • 5 likes

Disgraceful. Took $200 and told to go to civil court if I want my glasses

published
4 comments
OPSM
Customer SupportOPSM
Tracey
Tracey
OPSM
Customer SupportOPSM
Tamarra

TamarraSydney, NSW

  • 2 reviews

Very unprofessional customer service

published
1 comment
OPSM
Customer SupportOPSM
luna K.

luna K.

  • 2 reviews
  • 1 like

NO Customer Service

published

Ordered 2 boxes contact lenses, the parcel has been shipped without any tracking information. I want keep an eye on it since I will be on vacation soon. Called the customer service twice but no one answer the phone. Left a voice message no one call me back. Sent emails twice and no response at all. Sadly, I should read online reviews before making purchase. Don't order from OPSM online and do not waste your time and frustrate yourself.

1 comment
OPSM
Customer SupportOPSM
Terry

TerryHunter Region, NSW

  • 6 reviews
  • 1 like

Bad after sales service.

published

Sat in store at a Charlestown NSW for nearly 15 minutes waiting to be served by one of three sales people that were up,at the rear of store just chatting to each other and no one else in store but me.When I got up to leave thats when I was asked if I needed help,a bit late I thought.Thus is when I offered the make salesman a bit of advice in looking after their customers as I had just spent nearly $800 on glasses last Thursday. The prescription sun glasses that I drive with were not good made me feel dizzy,but the other clear ones are fine.This is when I left without getting my issue resolved.OPSM is sad.

2 comments
OPSM
Customer SupportOPSM
Terry
Terry
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Robert

RobertGreater Melbourne (Metropolitan), VIC

Not what they used to be

published

I have always purchased my eyewear from OPSM. Spent thousands. Have always recommended them over the competition.. sorry but we have now broken up..
A few weeks ago and $580.00 later for new lenses i was presented with my updated glasses. I asked where the glass cleaning fluid was..i was told that i would have to purchase it..i don't want to deal with mean people..

3 comments
OPSM
Customer SupportOPSM
Robert
Robert

Only on a secure forum

OPSM
Customer SupportOPSM
swissie74

swissie74Greater Melbourne (Inner), VIC

  • 8 reviews
  • 12 likes

Do not use OPSM Eye Hub for Ortho-K

published
3 comments
OPSM
Customer SupportOPSM
OPSM
Customer SupportOPSM
swissie74
swissie74

Received a message that OPSM would be in touch within 2 business days....that was 3.5 weeks ago

dean d.

dean d.Greater Melbourne (Outer), VIC

Ripped off

published

Had blurry vision. Went and got checked. $500 later got glasses. Gave me drops for dry eyes $8. Got home put in drops. Didn't need the glasses. Been 3 years.

1 comment
OPSM
Customer SupportOPSM
not recommend

not recommendSydney, NSW

No hope from them

published

I ordered my prescripton safety glasses on 17-10-2019 and was told will let me know the time to pick up around 2 weeks time. Unitl this week I still did not hear any news from them. I have contacted their staff 3 times this week (8-11-2019) and none of them can confirm the time for picking up my safety glasses. According to our company's safety requirement I need to do work with this safety glasses otherwise I will be forced to leave the work. I really not recommend OPSM especially Hornsby store.

8 comments
OPSM
Customer SupportOPSM
not recommend
not recommend

Jason, can I have email address I can contact you ? Still not having any news from the ladys in Hornsby store. All my workmate order form other OPSM store already got their glasses a week before. But they order their glasses later than me a week.

OPSM
Customer SupportOPSM
Bob

BobMelbourne

  • 2 reviews
  • 1 like

No service

published

Purchased glasses in Pakenham Vic had a problem received no service head office wont return emails impossible to contact.
If you need glasses and want service give OPSM a big miss.

1 comment
OPSM
Customer SupportOPSM
mcd

mcdCharlestown

  • 26 reviews
  • 13 likes

They've ruined my frames... Twice!

published

I purchased frames and lenses and had them fitted. Upon closer inspection they'd bent the frame so out of shape they couldn't be fixed and were replaced under warranty (after taking them back 4 times over a 2 week period and having to make a formal complaint). Last week I had them tightened by OPSM and they have gone completely out of shape again to the point where things are now slightly blurry. I'm sick and tired of taking them back. When I think of OPSM I think of complete and utter incompetence. I will not shop there again and will definitely not recommend them to anyone either. Basically I'm left with frames that OPSM cant shape properly or correctly.

3 comments
OPSM
Customer SupportOPSM
mcd
mcd
OPSM
Customer SupportOPSM
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Page 4 of 7
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Questions & Answers

Margaret

Margaretasked

OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.

Objective F.asked

OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor

Victorasked

OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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