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OPSM
1.9 from 512 reviews · View Statistics

Reviews

  • Product Quality
    1.6 (63)
  • Return Claim MadeYes · No (91)
  • Shipping
    1.0 (9)
  • Customer Service
    1.2 (59)
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Gallacksey
GallackseyRichmond-Tweed, NSW
  • 2 reviews

Bad Experience

published
1 comment
OPSM
Customer SupportOPSM

Don't use OPSM if you need to see

published
1 comment
OPSM
Customer SupportOPSM
Melinda
MelindaSouth East Queensland, QLD
  • 2 reviews

Absolute Rip Off

published

Went to the Westfield Coomera OPSM store, had a eye test with a very nice optometrist and then was taken out to the store to find frames...was asked to then pay $1200 for 2 pair of glasses including a 15% discount and I was asked if I could pay a 50% deposit..
This is totally ridiculous ...went a few stores away to Specsavers and ended up paying $391 for 2 pairs of glasses which to me is far more reasonable...
Will never go to OPSM again, avoid them at all costs....

1 comment
OPSM
Customer SupportOPSM
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burty1109
burty1109South East Queensland, QLD
  • 3 reviews
  • 1 like

Absolute Rip Off

published

Went to Helensvale OPSM, had a test and then was asked to pay over $1200 for 2 pairs of glasses.
This is abuse of their market domination charging $1200 for something that would cost less than $100 to manufacture.. Avoid OPSM and go elsewhere, and pay less.

1 comment
OPSM
Customer SupportOPSM
Dangal
DangalGreater Melbourne (Metropolitan), VIC

No no to OPSM Melbourne central

published
2 comments
OPSM
Customer SupportOPSM
Dangal
Dangal

Hi Jason,
Sure would be happy to send feedback to higher management. Contact details: email: dangal@whitman.edu

Dayrak A.
Dayrak A.
  • 2 reviews
  • 6 likes

The worst experience I have ever had.

published
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1 comment
OPSM
Customer SupportOPSM
Nali
NaliSydney, NSW

Terrible customer service

published
1 comment
OPSM
Customer SupportOPSM
Annie
AnnieGreater Melbourne (Inner), VIC
  • 4 reviews
  • 5 likes

Hopeless. Southland store.

published

Terrible customer service. Opinionated personal remarks made innapropriate conversation couldn't be bothered attitude rude incompetent over priced arrogant poor follow up skills they ignore you. Will never go there again.

1 comment
OPSM
Customer SupportOPSM
Pam F
Pam F
  • 5 reviews
  • 4 likes

Worst Service Ever

published
1 comment
OPSM
Customer SupportOPSM
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Roger
Roger
  • 2 reviews
  • 1 like

Rude customer service and deceiving staff

published

Purchased a $660 dollars worth one eyeglasses but gave us a plastic lenses which has never been explained prior to purchase. Rodvina , customer staff from Bourke st branch was so rude dealing with us today. Had to pay extra $100 dollars to get the right lense we want.
Beware customer dealing with Bourke st branch.

3 comments
OPSM
Customer SupportOPSM
Roger
Roger

You can contact me
0422410814 or
Email : rods69.santos@gmil.com

OPSM
Customer SupportOPSM

Hi Roger. Thank you for providing your contact details. I have logged your feedback and sent this to management who will contact you within 2 business days. Your case number is 2350067. Regards Customer Support

Mariya P
Mariya PSydney
  • 2 reviews

Traumatic Experience

published

0% Customer Service

published

Been in the Werribee Plaza Hoppers Crossing store twice in the last 2 weeks to look at new frames. First time it was minimum 10mins before anyone acknowledged me even with no other customers in store and when they did approach me they sounded like they couldn't be bothered. Didnt think much just thinking end of day tired or drained which is understandable. Went in today to actually purchase frames again no other customers in store and the same again this time i was quite annoyed. Walked out really frustrated. I even tried to make eye contact to no avail. Never too step foot back in there again.

1 comment
OPSM
Customer SupportOPSM
Mar
Mar
  • 3 reviews
  • 1 like

Don't order online!!!!

published

Never order online. Stupidly I have multiple time and they keep stuffing up delivery address. invoice address correct yet it's delivered to the wrong address. blaming me or toll everytime

2 comments
OPSM
Customer SupportOPSM
Mar
Mar

Worst customer service

published

spent 10 minutes by myself there and they barely tried to help me! Just because I’m a young girl. They probably don’t care at all. Too bad, just lost a customer

1 comment
OPSM
Customer SupportOPSM
Bob
BobSouth East Queensland, QLD

Would not use, company's service is poor

published

Service was very avg, then the smses started. Sent stop as described, still kept coming, cust service unhelpful and wanted me to reidentify, DOB, full name, etc, all to get them to stop harassing with smses trying to sell their products

1 comment
OPSM
Customer SupportOPSM
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Page 5 of 7
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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