Reviewer Photos & Videos
Came in to the store to pick out some frames and order my new glasses. I asked what frames would suit my shaped face, I got no answer, and very little help choosing some frames. I felt rushed and left without helpful customer service. Customer service accelerated once I had chosen the frames and the lady wanted to up sell some anti reflection coating for the lenses. I declined the offer and asked about the blue screen blocking for the lenses, I specifically asked if the blue shadowing shows on the lenses to which I wasnt shown an example yet as...sured it doesnt. Fast forward two weeks, make an extra trip to pick my glasses up 40minutes from home, wrong frames and there is blue shadowing on the lenses. The customer service was just poor. The problem is being rectified however I have felt extremely disappointed and dissatisfied with my experience at OPSM and I truly wish I had spent my money else where. I will never shop There again.
Don't use OPSM if you need to see
OPSM's customer service is appalling. I have their contact lens subscription. 2/3 order they have had "technical difficulties" which resulted in me 1. having to call multiple times to ask where my order was only to be met with a lack of answers from OPSMs end and blaming their IT team 2. Running out of contact lens which was avoidable because I had ordered with a 2 week grace period.
Should seeing being important to you, do NOT order contact lenses from OPSM.
After 14 business days, I again reached out to OPSM where I was told they had droppe...d the ball multiple times with escalating the issue to IT and could not guarantee when IT would be able to fix the problem. They recommended they cancel the order and I could reorder. No discount, no trial lenses, nothing-Nothing more than an "I'm sorry for this inconvenience". Safe to say, I did not reorder with OPSM and will be taking my business elsewhere.
Absolute Rip Off
Went to the Westfield Coomera OPSM store, had a eye test with a very nice optometrist and then was taken out to the store to find frames...was asked to then pay $1200 for 2 pair of glasses including a 15% discount and I was asked if I could pay a 50% deposit..
This is totally ridiculous ...went a few stores away to Specsavers and ended up paying $391 for 2 pairs of glasses which to me is far more reasonable...
Will never go to OPSM again, avoid them at all costs....
Absolute Rip Off
Went to Helensvale OPSM, had a test and then was asked to pay over $1200 for 2 pairs of glasses.
This is abuse of their market domination charging $1200 for something that would cost less than $100 to manufacture.. Avoid OPSM and go elsewhere, and pay less.
No no to OPSM Melbourne central
I went for an eye test that costs $120 (fine with that), nobody gave me info about the contact lens, the bill comes out $285 total. I was surprised by the total because did they really charge $160 for two boxes of daily lens? I asked for an explanation and this staff [name removed] got sassy out of nowhere. I then decided to not get the lens and she asked: “So you’re happy with not being able to see?” Omg what kind of sales tactic is that? Seems like she is making fun of me that I’m too poor to buy her damn ridiculously priced lens. I was deepl...y offended by that, paid and left and said: “that was so rude.” I planned to buy a frame that cost around $400 and just got lens for the time waiting for the glasses lens to be crafted. They lost my biz and I’ll never come back. I would rather buy cheaper things at specsaver or somewhere else where people are nicer. Go screw yourself [name removed] and OPSM for hiring staff like her. What’s the point of opening so many stores and just let horrible people like her ruin your reputation?
- OPSM Retail Stores
The worst experience I have ever had.
I am writing this review after three months as I did not want to express my feeling when the frustration was raised and reached the highest point.
The last week of 2018 decided to buy a pair of clear glasses.
Ordered the via Lavington store. After so many times back and forth as each time, the glasses came with at least one issue and after blaming the new lab the order was canceled at the first of April 2019.
at the first week of May again ordered the new pair and again with so many mistakes and extremely bad customer service I received not to...
Terrible customer service
Some ladies in the staff don’t listen to customer’s questions, instead give meaningless and confusing explanations. One lady got really angry when I wanted to make sure that the new pair had premium lenses. She told that she couldn’t be arguing/explaining throughout the afternoon about the questions I had. So very rude of them to say to a customer like that. I just wanted to know whether there was a way to identify the premium multifocal lenses from the basic multifocal lenses. They say there’s no way except for the etchings on the lenses and ...they were struggling to find the etchings on the two pairs of glasses. One pair with basic multifocal lenses and the other pair supposed to be premium multifocal lenses, as I ordered premium lenses after I couldn’t read the computer with their basic multifocal lenses. I couldn’t see any etchings on either of the pair. How am I supposed to take one of those pairs home when they cannot say which is which. The same lady challenged me that I better get my money back without bothering her. I didn’t go to opsm to offend them or get refunds. I want a good pair of glasses to use after spending $1000. Finally they said they would send those two pairs to the laboratory to identify which is which.
Hopeless. Southland store.
Terrible customer service. Opinionated personal remarks made innapropriate conversation couldn't be bothered attitude rude incompetent over priced arrogant poor follow up skills they ignore you. Will never go there again.
Worst Service Ever
I have been a customer with opsm for years. I am not sure what is going on with the southland store but the amount of issues I have had with them has made me think it's time for change. Staff are incompetent. The last issue I had was when I took my glasses back to be repaired as the lense had fallen out. I left them and they told me to come back in 20 mins which I did and they were not ready so I said I would come back the next day. When I went back the next day no one could find my glasses and the woman that was supposed to repair them was awa...y. They then told me to come back the next day. I was not happy. I asked for the manager who looked everywhere for my glasses and found them in a drawer. I was then told they would have to be sent away for repair. More inconvenience. Next episode I ordered my contact lenses over a week ago and I told them at the time I needed them before the 12/8 as I was going away.Rang yesterday no contacts in told to ring back today still no contacts and the girl said she would ring supplier and now I get told that alcon the supplier was changing systems and that they would not be in for another week. I was furious as I explained the urgency of the order. I asked to speak to the store manager and I was then told alcon were moving warehouses and so sorry couldn't help me. I then asked her to ring rep and get some express posted or get me a trial pair to tie me over. Manager rang back and said she had a trial set different strengths to what I use but rep said they would work. I went back to opsm to collect the trial lenses that were put aside by the store manager and waited while staff tried to locate them so after waiting 10 mins and watching staff check where could they be no result .They rang the store manager but she did not answer her phone so I had finally reached boiling point and said when you find them you can deliver them to me and once again I told them I was going away on the 12/8 and needed them asap but I don't think that rang any bells with the staff .This store needs to be pulled into line I am over the poor service rude staff and the lack of system they have.Customer service doesn't apply to this store.
Rude customer service and deceiving staff
Purchased a $660 dollars worth one eyeglasses but gave us a plastic lenses which has never been explained prior to purchase. Rodvina , customer staff from Bourke st branch was so rude dealing with us today. Had to pay extra $100 dollars to get the right lense we want.
Beware customer dealing with Bourke st branch.
At first the ordering seemed straight forward, the tracking didn’t work but the package arrived, so I didn’t really worry about it. But unfortunately the first lenses I ordered with them didn’t last the 3 months I paid $160 for. The lenses that were apparently specially made for my eye contour fell out within days. I blamed myself for this, maybe I rubbed my eye too hard? Maybe my contacts were dry. So I ordered again, and this traumatic nightmare of an experience begun with OPSM.
1. A week after I ordered I received an email stating my order i...
0% Customer Service
Been in the Werribee Plaza Hoppers Crossing store twice in the last 2 weeks to look at new frames. First time it was minimum 10mins before anyone acknowledged me even with no other customers in store and when they did approach me they sounded like they couldn't be bothered. Didnt think much just thinking end of day tired or drained which is understandable. Went in today to actually purchase frames again no other customers in store and the same again this time i was quite annoyed. Walked out really frustrated. I even tried to make eye contact to no avail. Never too step foot back in there again.
- OPSM Online Store
Don't order online!!!!
Never order online. Stupidly I have multiple time and they keep stuffing up delivery address. invoice address correct yet it's delivered to the wrong address. blaming me or toll everytime
Worst customer service
spent 10 minutes by myself there and they barely tried to help me! Just because I’m a young girl. They probably don’t care at all. Too bad, just lost a customer
Would not use, company's service is poor
Service was very avg, then the smses started. Sent stop as described, still kept coming, cust service unhelpful and wanted me to reidentify, DOB, full name, etc, all to get them to stop harassing with smses trying to sell their products
Questions & Answers
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
Do you price match on frames?
OPSM does not offer a price matching service in store.
However, you are welcome to contact your local OPSM store and our staff can help you with a quote.
OPSM Customer Care
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
Get an answer from our members and OPSM representatives
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