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OPSM
1.9 from 513 reviews · View Statistics

Reviews

  • Product Quality
    1.5 (78)
  • Return Claim MadeYes (10) · No (92)
  • Shipping
    1.0 (12)
  • Customer Service
    1.2 (72)
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Zero customer service

published

Worst customer service . Didn’t receive the contact lenses which placed 2 weeks ago. Called the customer service a few times for refund but to no avail . When I placed the order online , I clearly request leave the contact lenses at the mail box without signature . But toll left the card and ask me to collect at the toll depot which located an hour drive from my home . I was home all day when toll arrive , they didn’t check if someone home and just leave the card . Request to redeliver the the next day , initially the agreed but after that they said they miss the delivery . OPSM said will sort it out and call me back. It has been nearly a week, no communication from OPSM. Bad service .

1 comment
OPSM
Customer SupportOPSM

Expensive, low quality scratched glasses

published

I purchased a pair of glasses from OPSM in November 2019. Four months later the lens are completely covered in scratches! Including a couple of wide scratches where it looks like the slightly coloured lens coating is coming off. At a cost of $609 I think this is completely unacceptable. I treat my glasses well and know that this is not related to poor treatment or general wear and tear. My previous glasses (not from OPSM) are now 3 years old and don't have any scratches on them! I think OPSM must be using materials or lens coatings that are not at all scratch resistant? I'm so disappointed! I wish I'd seen the similar reviews here prior to shopping at OPSM.

Yvonne B
Yvonne BSouth East Queensland, QLD
  • 6 reviews
  • 10 likes

Four mistakes / 8 weeks for a simple lens

published
1 comment
OPSM
Customer SupportOPSM
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Vince
VinceMetropolitan Adelaide, SA
  • 16 reviews
  • 25 likes

Outrageous price and zero service

published

Today I went to OPSM store on Rundle Mall to get a quote on lenses. one young lady quoted me nearly $1000 for a pair of lenses only. it is utterly outrageous.

even worse, I did an eye test in Dec 19 at this store and took me nearly an hour. The staff forgot to store the reading prescription on the system. now I have to do another eye test.

I will never go to OPSM again. they simply want to rip off customers.

1 comment
OPSM
Customer SupportOPSM
StephF
StephF
  • 2 reviews
  • 1 like

Bad website as unable to order online, store only, no good for rural customers

published

Going on 2 years now and can't always make the 3 hour trip to town to order and pick up or wait for them to answer the phone in Mackay, as online system wont load me and in store can't help at all. Going back to Specsavers, streamlined, professional and better pricing. Specsavers you can order online once you have your prescription.

2 comments
OPSM
Customer SupportOPSM
StephF
StephF

message sent

Didn’t recieve my contacts

published

Didn’t recieve my contacts, OPSM say it’s my fault and won’t give me my money back over $100. I’m new to the country and an awful first experience. Will never use them again!!

1 comment
OPSM
Customer SupportOPSM
Lee
LeeSydney, NSW

Miranda store need negative stars!

published
1 comment
OPSM
Customer SupportOPSM
hcshen
hcshenCanberra 2600, ACT

Worst customer service experience

published
1 comment
OPSM
Customer SupportOPSM
Michelle B.
Michelle B.Far North Queensland, QLD

Bad service

published

After several pairs of glasses have just had the worst customer experience at OPSM Cairns Central. Went to collect new glasses and they were wrong, I was seeing double vision. Was explained that someone had entered the wrong data but how can I trust their eye test and service now?
Decided to cancel the order, but instead of being refunded my $200 deposit have been charged another $200.
So am out of pocket $400 and no glasses.

1 comment
OPSM
Customer SupportOPSM
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Anna Bruno
Anna BrunoGreater Melbourne (Inner), VIC

If I could give them no stars I would

published
1 comment
OPSM
Customer SupportOPSM
TeeCee
TeeCeePerth, WA

Bad communication

published

At first customer service was great.
Then my frames were shipped off for new lenses.
We were told they would be 7-10 days.
2 weeks later I called for an eta, and was told they sent them to the wrong place and would be an extra 7-10 days.
I called again 2 weeks later to be told that they lost my frames.
They told me to wait another 7-10 days as they had the get me new frames.
Not impressed that 7-10 days turned into 6 weeks!!
I have to wear my glasses all day everyday to be able to see.
Then when we collected the glasses, we were never offered a discount or an apology!
This is not acceptable.

1 comment
OPSM
Customer SupportOPSM
Martha
MarthaVictoria

Appalling customer service

published
1 comment
OPSM
Customer SupportOPSM
Tracey
TraceyPerth, WA
  • 9 reviews
  • 5 likes

Disgraceful. Took $200 and told to go to civil court if I want my glasses

published
4 comments
OPSM
Customer SupportOPSM
Tracey
Tracey
OPSM
Customer SupportOPSM
Tamarra
TamarraSydney, NSW
  • 2 reviews

Very unprofessional customer service

published
1 comment
OPSM
Customer SupportOPSM
Bonnie N.
Bonnie N.Sydney, NSW
  • 2 reviews

Customer care as useful as Mr Clippy in Microsoft Word

published
1 comment
OPSM
Customer SupportOPSM
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Page 5 of 22
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Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

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