2 photos
OPSM
Listing monitored by OPSM

Reviews

  • Product Quality
    2.9 (15)
  • Return Claim MadeYes (0) · No (17)
  • Shipping
    1.0 (1)
  • Customer Service
    2.1 (16)
Previous
Next
Georgia
GeorgiaCanberra Central 2601, ACT
  • 3 reviews
  • 2 likes

Poor customer experience

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Georgia
Georgia

I have clicked on the Customer Support (OPSM) button above and sent you an email so you can contact me. Kind regards.

Luna
Luna Tasmania

Good choice of product but terrible customer service

published

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Gab
Gab
  • 8 reviews
  • 2 likes

Poor Online System and Lack of Interest in Optometry

published

I recently ordered contacts online. The online system will let you place an order and bill you without you entering all the details they claim to need. If you forget to enter the prescription date expiry say why not give an instant error like every other website so you can fix it there and then? OPSM happily let you finish the incorrect order, take your money and then don't supply the goods until you resolve the issue a couple of days later.

When the contacts arrived OPSM didn't bother to label which is left and right. OPSM is an optical health care provider, not amazon books.

Put these things together and you see where OPSM's priorities sit.

Incentivised Review No
OPSM
Customer SupportOPSM
Gab
Gab
OPSM
Customer SupportOPSM
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all

No lens replacement/repair available for Ray Ban Sunglasses

published

I purchased a pair of Ray Ban New Wayfarer Sunglasses on 30/11/2020 from the Bowral Branch. Unfortunately I dropped them last week and cracked one of the lenses. On returning to the store I was first asked if I had purchased insurance, which I had not. The store assistant then told me that OPSM stores did not offer replacement lenses, but he would try to help me out. In the end my only choice was to buy a new pair, or prescription lenses at double the price.
I was not informed of this at the time of purchase. This is surely unacceptable for a product with a rrp of over $200. Also OPSM and the manufacturers of Ray Ban apparently have the same parent company, Luxottica.

Customer Service
Incentivised Review No
Store LocationBowral NSW
OPSM
Customer SupportOPSM
Kurt
Kurt
OPSM
Customer SupportOPSM

Hey Kurt - Yes, absolutely take them into your local OPSM store and the team will be able to insert them in the frames for you. Sorry again for the inconvenience. I'm so glad you managed to source some replacements!

Customer
Customer
  • 2 reviews
  • 1 like

Great optometrist but poor customer service staff

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer SupportOPSM
customers
customersSydney, NSW
  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Gael
GaelPerth, WA
  • 3 reviews
  • 1 like

Dubious product quality

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Gael
Gael
OPSM
Customer SupportOPSM

Awful in store and follow up service - North Sydney

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Alacoque Welsh
Alacoque Welsh
OPSM
Customer SupportOPSM

Have my doubts about OPSM

published

Have been with OPSM for a number of years. Had an eye test about 3 weeks ago. Still waiting for my new glasses. Guess they come from China? Also waiting for other tests but ‘machine is broken’ which seems to happen all the time. Still not fixed but I can go to other store? Give them the benefit of the doubt but it is getting beyond a joke. Can go to Bali and get new glasses within a few days.

Incentivised Review No
Return Claim MadeNo
Store LocationRiverton WA
OPSM
Customer SupportOPSM
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Rose
RoseCanberra 2600, ACT

OPSM Belconnen Canberra

published

Today when I walked up my one eye was very painful and I need to see the Optometrist right away. I went their early at 8am but the store still closed. I have waited for an hour to see the Optometrist which I trusted more. Sadly to say that the Optometrist told me she can't accommodate me because of other patience. I understand that, but the pain of my eye is hurting/killing me. Then I went to SPECSAVER in Canberra City - they are very busy too. But the Optometrist is very kind to accommodate me because of my pain. SPECSAVER in Canberra City were human they understand people needs very well. Thank you so much for rescuing my painful one eye. God bless your company and more power to you!

Incentivised Review No
Return Claim MadeNo
Store LocationI did not purchase just to check my one eye
OPSM
Customer SupportOPSM
Janine
JanineMetropolitan Adelaide, SA

Not happy Jan

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Valerie43
Valerie43South East Queensland, QLD
  • 7 reviews
  • 1 like

Lost faith in OPSM

published
Product Quality
Customer Service
Valerie43
Valerie43

Did finally resolve this issue but at our inconvenience, we will not be returning to OPSM

OPSM
Customer SupportOPSM
Helena
HelenaWestern Australia
  • 2 reviews
  • 1 like

Good quality but bad service

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM
Sourpuss81
Sourpuss81Perth, WA
  • 8 reviews
  • 6 likes

They don't examine 4 year olds.

published
Product Quality
Customer Service
OPSM
Customer SupportOPSM

Totally useless

published

Don't waste your time going to OPSM Hoppers Crossing in the Werribee Plaza. They are hopeless. Specsavers in the same complex however are great. They have great service and prices and use the latest technology for a comprehensive eye test . And no, I don't have any vested interest, just going from my experience.

Product Quality
Customer Service
OPSM
Customer SupportOPSM
Optical Retailers

Find out how OPSM compares to other Optical Retailers

Know better, choose better.

Compare all
Page 1 of 3

Questions & Answers

Margaret
Margaretasked
OPSM Retail Stores

Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why

2 answers
Jenny
Jenny

Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.

OPSM
Customer SupportOPSM

Hi Margaret,

We are sorry to hear you have had a bad experience in one of our stores.

If you could please send us a private message with your best contact details so we can assist you further.

Best Regards,
OPSM Customer Care

Objective F.
Objective F.asked
OPSM

Do you price match on frames?

1 answer
OPSM
Customer SupportOPSM

Good Afternoon,

OPSM does not offer a price matching service in store.

However, you are welcome to contact your local OPSM store and our staff can help you with a quote.

Best regards,
OPSM Customer Care

Victor
Victorasked
OPSM Retail Stores

How do I post a follow up to initial review?

3 answers
OPSM
Customer SupportOPSM

Good Morning Victor

Was this for a review you had posted here? Are you able to search that in your history?

Best regards
OPSM Customer Support

Victor
Victor

I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only

OPSM
Customer SupportOPSM

Hi Victor

We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "

Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413

Best regards
OPSM Customer Support

See all OPSM questions

Get an answer from our members and OPSM representatives

OPSM

Details

Compare both OPSM
CategoryOnline Shops and Optical RetailersPhysical Shops and Optical Retailers
Products / Services OfferedContact Lenses, Eye Test, Prescription Eyewear and SunglassesContact Lenses, Eye Test, Prescription Eyewear and Sunglasses
Health Funds YesYes
Compare both OPSM
Visit official website

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(114)
Framesbuy

Framesbuy

4.6
(117)
AusSpecs

AusSpecs

4.6
(110)
Lensworld

Lensworld

4.5
(116)
Clearly

Clearly

4.2
(604)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(437)
Maui Jim

Maui Jim

4.4
(69)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.